Dan Alexandru Siserman

Dan Alexandru Siserman

Night Auditor at Marriott Circulo Gran Via Autograph Collection
Lives in Madrid, Spain
over 6 months ago

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I am a very ambitious hospitality graduate, with great skills and knowledge gained and developed further during the years spent in University. I possess the required communication skills and flair to satisfy guest’s needs and exceed their expectations.
Having studied all the relevant courses as a student, and gaining all the necessary experience during my internships, I consider that I am ready for a new challenge.

Experience

  • Night Auditor

    Marriott Circulo Gran Via Autograph Collection - Madrid, Spain

    Front Office reception
    April 2017 - Now · 1 year and 9 months

    Proficient in efficiently handling nightly audit functions while managing diverse front desk and guest service area. Expertise in various accounting software with high customer service skills. Constantly trying to create the perfect guest experience. Adept at monitoring customer satisfaction metrics, working with my colleagues to improve customer service and developing new ways to enhance customer service.

  • Assistant Operations Manager

    Hilton London Gatwick - London, United Kingdom

    Events
    September 2015 - February 2017 · 1 year and 6 months

    •communicating daily with the management team, planning work schedules and checking client requirements; •dealing with customer complaints, comments and enquiries; •ensuring all events run smoothly; •managing budgets and financial plans; •taking responsibility for the recruitment, training, organisation and monitoring of staff; •supervising maintenance, supplies and equipment; •achieving profit targets; •taking responsibility for the sales and marketing of the conference centre, including pricing, promotions and promotional materials, image and brand and profile; •leading by example in maintaining service standards; •applying current legal and in-house HR procedures to ensure the retention of good staff and the provision of high-quality services; •researching markets to identify new business; •negotiating with external service providers and suppliers as required; •purchasing equipment necessary for the conference centre to operate; •ensuring compliance with health and safety, licensing laws and other legal re

  • Supervisor

    Hyatt International - Washington, DC, United States

    F&B other
    April 2014 - April 2015 · 1 year and 1 month

    • Providing the standards of company and a perfect flow of the service • Attention to details and special requests in all of the departments at the same service • Working in a team and supporting my team colleagues in order to maximize guest satisfaction • Dinner service and completing duties off a closing the restaurant

  • Bar Manager

    SC.Porona.SRl - Brașov, Romania

    Other
    June 2013 - October 2013 · 5 months

    - responsible for the whole unit - hiring staff - staff training, - implementing new drinks - new menu - bar purchasing -reservations as well organizing events.

  • Marketing Consultant /Manager

    SC. MedImpex.SRl - Cluj-Napoca, Romania

    Other
    October 2012 - December 2012 · 3 months

    Duties: - Developing and promoting the restaurant - Improving service and implementing standards - Organizing events, - Staff training and supervision.

  • Head Waiter

    Gran Melia Resort & Luxury Villas Daios Cove - Athens, Greece

    Other
    April 2012 - September 2012 · 6 months

    Duties: - Meeting and seating guests - Menu presentation, recommendations and suggestive selling of menu items - Reservations - Order taking and food and beverages service - Restaurant setup during breakfast/ lunch/ dinner - Staff training.

  • F&B Intern

    Park Hyatt Washington DC - Washington, DC, United States

    Other
    August 2010 - August 2011 · 1 year and 1 month

    Duties: - Restaurant setup during breakfast/ lunch/ dinner - Breakfast buffet service - A la carte food and beverages service - Staff training and coordination of server assistants - Handeling groups and large parties - Assisting VIP's - Restaurant breakdown at closing time.

  • Lifeguard

    Instituto Salud Madrid - Madrid, Spain

    Other
    May 2009 - October 2009 · 6 months

    Duties: - Ensuring safety around the pool area - Swimming instructor.

  • Marketing Consultant

    SC.CompaniadeMedia.SA - Cluj-Napoca, Romania

    Other
    September 2007 - November 2008 · 1 year and 3 months

    Duties: - Developing advertising campaigns - Conducting research and identifying clients' needs - Expanding on current campaigns - Developing election campaign - Coordinating and checking the campaign developments - Conducting presentations to potential clients - Signing new clients.

Education

Languages

  • Romanian
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%

Other

  • Other skills

    Other skills

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Jerome Powell
United Nation army mobile agants at InterContinental Geneva Hotel
Kenneth Myton
Head Of Operations at Hospitality Consultant Services
Following
The Ritz-Carlton Abama
Santa Cruz de Tenerife, Spain
Hosco
Geneva, Switzerland
Other members
Kulcsar Albert Robert
Cluj-Napoca, Romania
Claudia Luca
Borlänge, Sweden
Zoltan Borsos
London, United Kingdom
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