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A passionate and self-motivated individual, from a hotelier family, leveraging over 15 years of progressive experience with international hotels and resorts worldwide. Proactive and dedicated hospitality professional fluent in English, French and Spanish. A true hands on leader with a positive approach and the ability to lead a team while delivering effective, proven business results.
I also have the Canadian permanent residence.
Mövenpick Hotels & Resorts - Aqaba, JordanManagementApril 2016 - Now · 2 years and 8 months
Oversee and manage the operations and business functions of two properties, Movenpick Resort and Spa Tala Bay with 306 rooms, 8 restaurants and bars and meeting facilities and Movenpick Resort & Residences Aqaba with 297 rooms and apartments and 8 food and beverage outlets with 620 team members. Responsible for sales and revenue management strategies and implementation. Maintenance of quality brand standards. Ensures optimal compliance with corporate focus audit. Evaluate changes in guest needs, the guest mix and competitive set to recommend appropriate product/service and operational changes. Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance. Contribute to the community and professional organizations to maintain high visibility and promote a positive image. Achievements: Devised, implemented and manage all long-term operations, annual budgets and forecasts, sales and marketing strategies and programs, capital expenditure, profit objectives and P&L to exceed owner and corporate management expectations. Built strong rapport with property owners through on-going communication of in-depth analysis of property performance. Recognized for highly effective leadership at Movenpick Resort & Spa Tala Bay within 24 months and given a significant increase in responsibilities to oversee Movenpick Resort & Residences in April 2018. Nominated for General Manager of the Year for the Middle East Hospitality Awards in 2018. Awarded the World Travel Award for Leading Resort of the Year for three consecutive years, 2016, 2017, 2018. Led teams to win the Luxury Travel Guide Family Resort of the Year for 2017 and 2018. Achieved the Condé Nast Award of Excellence for Best Spa Facilities in the Middle East, Africa and Indian Ocean in 2018. Created and launched a wellness concept including an organic garden, boot camp with eight different workout stations, and yoga zone and wellness package with food and beverage menu programs. Empowered and developed the leadership team to continuously deliver best practices and execute job responsibilities while managing career development objectives. Established an internship/mentoring program in local schools, allowing students the opportunity to experience practices of the hospitality industry.
Management Task Force
Mövenpick Hotels & Resorts - Amman, JordanManagementOctober 2015 - April 2016 · 7 months
Appointed as management task force to assist in implementing new strategies to improve cost and quality control and develop the property standards. Successfully oversaw the overall resort renovation including spa and pool upgrade. Reported directly to the General Manager and delivered leadership for a resort with 346 rooms, 10 food and beverage outlets and conference facilities. Achievements: Developed and launched the food and beverage marketing and promotion strategies and revised new menus for the restaurants to boost resort sales, quality standards and hotel’s physical state. Assisted in developing the Ayurveda clinic concept for the renovation of spa facilities.
Evason Ana Mandara Resort & Six Senses Spa - Nha Trang, VietnamManagementMarch 2015 - August 2015 · 7 months
Oversaw a team of 270 in the operations of 74 villas and 3 food and beverage outlets. Worked directly with Human Resources to ensure appropriate hiring, training and development of team members. Managed budgeting and monthly owner business reviews. Led the executive team to ensure guest satisfaction and quality services. Achievements: Devised and coordinated capital improvement projects to maintain and upgrade quality standards and property image such as security system, preventative maintenance systems and refurbishment of the pools and pool deck. Integrated and launched a new beach club concept; opening a Mediterranean beach bistro with personalized service.
Pullman Bangkok Hotel G - Bangkok, ThailandManagementApril 2013 - March 2015 · 1 year and 12 months
Overlooked the short and long-term planning and day-to-day operations of a 469-room property with six food and beverage outlets and conference facilities. Recommended the hotel’s budget, marketing and strategic business plans. Led the hotel’s executive committee and indirect supervision of roughly 400 team members. Responsible for the overall satisfaction and achievement of the hotel’s goals. Achievements: Re-positioned the hotel from a luxury Sofitel property to a contemporary lifestyle hotel. Maximized the property by creating artistic marketing events such as pop up art galleries and lobby fashion events. Generated new revenue sources through the addition of a retail shop and a new tour company. Championed preventative maintenance for guest rooms within budget.
Mövenpick Hotel Deira - Dubai, United Arab EmiratesManagementJuly 2010 - April 2013 · 2 years and 10 months
Led a team through the pre-opening opening activities of a 216-room property with three food and beverage outlets. Oversaw the daily functions and setting expectations of operational departments to achieve the highest standard of guest satisfaction. Monitored the sales department to ensure budgets are accomplished and strategic selling was in place. Maximized and streamlined all revenues of operational departments. Prepared and presented budgets for 2011 to 2013 to Owners and Regional office. Active in annual forecasting and market plan development. Achievements: Launched the successful opening of Movenpick Hotel Deira in January 2011. Secured new business and expanded the client base by signing outdoor catering contracts for three cruise companies, which generated new revenue. Served as a visible leader and acted as General Manager from September 2012 to January 2013. Managed, designed and opened the company airport counter in Dubai International Airport. Recognized for highly effective leadership at the hotel within 15 months and promoted from Front Office Manager to Operations Manager in October 2011.
Assistant Front Office Manager
Movenpick Hotels & Apartments Bur Dubai - Dubai, United Arab EmiratesRooms divisionJuly 2007 - July 2010 · 3 years and 1 month
Directly managed all aspects of operations for guest relations, reception, guest service center, business center, concierge, executive floor and residences for a 255-room property and 57 apartments. Reported to the Executive Assistant Manager, responsibilities included managing the P&L and monitoring performances and development of 42 team members. Achievements: Updated all standard operating procedures of the department allowing the hotel to improve company brand standards. Established and overlooked the training of all associates in front office resulting in increased guest satisfaction. Developed and launched the Cherish program on guest recognition and guest services, which resulted in the increase of overall quality assurance and guest satisfaction results. Recognized for highly effective performance at the property within 11 months and promoted from Front Office Supervisor to Guest Relations Manager in May 2008. Achieved another promotion after 12 months to Assistant Front Office Manager in May 2009. Standardized service and operations throughout hotels in the region by becoming the Regional Auditor and Trainer for the development of the company’s guest recognition program that spanned all properties.
Business Administration in Hospitality Management
École hôtelière de Lausanne - Aqaba, JordanAugust 2018 - Now
Business Administration in Hospitality Management
Glion Institute of Higher Education - Bulle, SwitzerlandAugust 2002 - December 2005
FrenchNative or fluent100%
- Asset Management
- Brand management
- Budgeting / Cost Control
- Experience in recruitment
- Handling guest
- Hotel training
- Improvement and quality
- Preventive maintenance
- Resort management
- revenue growth
- Rooms operations
- Strategic Planning
- Supervising employees
- Taking ownership