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Accuracy and precision.
Attention to details.
Open minded and Flexible.
7 years experience in the hospitality industry. Excellent communication skills: fluent in English and Portuguese and native Spanish. Some knowledge of German and French. Experiencie in demanding companies with strong accountability needs and focused customer service. Able to adapt quickly and positively to new situations and ability to work under pressure. Pro-active with multitasking, customer-friendly, target and team player skills.
I'm seeking to gain more knowledge and experience to widen my skills and be more effective and productive.
Meliá Hotels International - São Paulo, BrazilFront Office receptionJune 2016 - October 2017
Responsible for reconciling and closing out daily hotel financial activities with a long list of responsibilities to complete before the morning shift takes over, including front desk, customer service and maintenance duties, as well. Also to be the hotel’s representative to handles guest requests and complaints. Acts as an internal auditor to ensure hotel staff correctly report revenue and financial transactions; reconciliation of the day’s cash transactions, house reports and reservations from the previous day, cashier reports from restaurant and retail outlets and transmits credit card transactions. Prepare detailed reports, noting discrepancies and out-of-balance accounts.Be the first and last point of contact for the building, Cover the front desk during business hours, Greet and check-in member guests, Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails, Prepare and distribute promotional materials to guests/potential members, Work on community initiatives designed to develop connections between guests and building, event support, email and print communications.
IHG - InterContinental Hotels Group - São Paulo, BrazilFront Office receptionMarch 2015 - June 2016
MONTECON S.A. - Montevideo, UruguayAdministration & GeneralJanuary 2009 - December 2011
Bachelor’s degree in Hospitality Management
Universidad de la Republica - UDELAR - Punta del Este, UruguayMarch 2015 - Now
SpanishNative or fluent100%
- Ability to work well under pressure
- Accuracy and precision
- Adaptable to Change
- Attention to details
- Building connections
- Good customer service
- High attention to detail
- Highly organized
- Open minded and flexible
- Sustainable tourism
- Very good communication