Daniel M Geller

Daniel M Geller

Guest Relations Officer & Security Officer at Hotels Novi Sad
Lives in Dubai, United Arab Emirates
over 6 months ago

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  • Guest Relations Officer & Security Officer

    Hotels Novi Sad - Novi Sad, Serbia

    Front Office reception
    July 2012 - February 2018 · 5 years and 8 months

    • Provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. • Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard. • Anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction. • Conduct a daily briefing with the Guest Services team prior to each shift, emphasizing on the current occupancy, hotel activities, special promotions, VIP guests, etc. • Assist the Assistant Front Office Manager with the on-going training of all Front Office staff including new recruits. • Monitor the current occupancy status periodically in order to initiate room sales and ensure that we are reaching or exceeding budgetary targets also ensure that rooms are allocated for the expected arrivals, giving priority to special guests, VIP and regular guests. • Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate. • Acquainted with, and enforce all policies and procedures related to the Rooms Division operation. • Follow up VIP guests,VIPtreatment,welcomed and escorted guests on&of Airport ,ensured a high level of customer service is consistently maintained.

  • Security Officer

    Night clubs,various Hotels, restaurants - Novi Sad, Serbia

    September 2010 - March 2018 · 7 years and 7 months

    • Responsible for providing security services for customers and club members. • Ensured safety and security of all employees, guests and belongings. • Participated in security activities for private parties and special events. • Provide escort to the customer. • Control the situation of fight or accident and personnel. • Listen and resolve customer's complaints and problems. • Deploy and follow safety procedures.


  • English
    Native or fluent
  • Serbian
    Native or fluent
  • Croatian
    Native or fluent
  • Russian
    Limited working
  • German
    Limited working
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