Daniela Almeida

Daniela Almeida

Receptionist/Hostess at Roc Hotels
Lives in Ponta Delgada, Portugal
over 6 months ago

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Experience

  • Receptionist/Hostess

    Roc Hotels - Torremolinos, Spain

    Front Office reception
    April 2015 - Now

    Received guests on arrival with a friendly manner Entered complete details into the computer Efficiently deal with check-out and check-in of guests Sell excursions Deal with cash Sell Massage service to guests Working as a Restaurant Hostess Meeting and greeting customers and organising table reservations Advising customers on the menu and wine choice Leading a team

  • Reservationist

    Hotel Sitges - Barcelona, Spain

    Reservations
    January 2015 - March 2015

    Making reservations Validating vouchers and dates of check-in and of check-out Coordination of office activities Handling bill reserves Handling customers requests by telephone manner

  • Public Relations

    International Relations Office - Ponta Delgada, Portugal

    Public Relations
    June 2014 - July 2014

    Human Resources assistance Administrative Activities Customer Relations Use of Microsoft Office (PowerPoint, Excel, Word) Reporting Data Social Media Management

Education

  • Bachelors Degree

    Alma Mateur Studiorium - Bologna, Italy

    January 2012 - June 2012

    Communication Sciences Italian Language and English Language English Literature ( William Shakespeare analysis of plays ) Arts ( cinema history) Knowledge of Italian culture language and background Knowledge of social and cultural context Development of Public Relations activities

  • Public Relations and Communications

    University of the Azores - Ponta Delgada, Portugal

    September 2010 - July 2015

    Introduction to Management Marketing I and II English Language I and II Theory of Public Relations Introduction to Sociology Sociology of Culture Human Resources Pragmatic Communication Sociology of Development Discursive Practices Office of Public Affairs Cultural Studies Italian Language I and II Contemporary Culture Laboratory of Public Relations

Languages

  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • Italian
    Notions
    20%

Skills

  • Food and Beverage
  • Front Office
  • Full driving license
  • Great personality
  • Organizational skills
  • Responsible
  • Sales and Marketing
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