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Experience
7 years and 9 months
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Concierge
Office Concierge - London, United Kingdom
ConciergeOctober 2017 - Now · 6 years and 6 monthsTelevision Centre, White City, London, United Kingdom - Concierge (October 2017 - Present) Managing tasks for up to 350 apartments at an iconic London landmark. Duties involved: Administration tasks: scheduling, dra
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Front of House Receptionist
Grange St. Pauls hotel - London, United Kingdom
ReceptionJuly 2015 - August 2016 · 1 year and 2 monthsI worked as a front of house receptionist and cashier with the main responsibilities of: conducting check-in and check-outs, e-mails and telephone correspondence, managing payments, deal with guest inquiries and complaints, delivering exceptional customer service Duties involved: • Delivering training: Train colleagues within the cashiering department • Attended various training workshops: induction days, leadership and complaint handling trainings • Operating with Excel: Carefully inserting all the hotel payslips and ensuring that the total of amount credited balances with the amount debited • Handling payments: Balancing department totals at the end of AM and PM shifts
Education
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Msc Human Resources Management and consulting
University of Bath - Bath, United Kingdom
October 2016 - September 2017Modules include: Human Resources Management, Marketing, Consulting, Cross Cultural Management, Business Economics
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Bachelor of Arts in International Hospitality and Design Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
September 2012 - June 2015Main modules: Human Resources Management & Business Strategy, Project Management, Innovation in Design and Technology, Advanced Consumer Behaviour, Small Business Development and Entrepreneurship, Delivering Added Value Integrated Project: Redecorate and redesign an existing hotel in Beverly Hills as part of my course final project
Languages
4 languages
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Portuguese
Native or fluent
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English
Native or fluent
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Chinese
Limited working
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Spanish
Limited working
Personal information
Nationalities
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Portuguese
Skills
5 skills
- Attention to detail
- Good customer service
- Good in microsoft
- good organizational skills
- Good team player
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