Daniela Alves

Daniela Alves

Concierge at Office Concierge
Lives in London, United Kingdom

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Experience

7 years and 9 months

  • Concierge

    Office Concierge - London, United Kingdom

    Concierge
    October 2017 - Now · 6 years and 6 months

    Television Centre, White City, London, United Kingdom - Concierge (October 2017 - Present) Managing tasks for up to 350 apartments at an iconic London landmark. Duties involved: Administration tasks: scheduling, dra

  • Front of House Receptionist

    Grange St. Pauls hotel - London, United Kingdom

    Reception
    July 2015 - August 2016 · 1 year and 2 months

    I worked as a front of house receptionist and cashier with the main responsibilities of: conducting check-in and check-outs, e-mails and telephone correspondence, managing payments, deal with guest inquiries and complaints, delivering exceptional customer service Duties involved: • Delivering training: Train colleagues within the cashiering department • Attended various training workshops: induction days, leadership and complaint handling trainings • Operating with Excel: Carefully inserting all the hotel payslips and ensuring that the total of amount credited balances with the amount debited • Handling payments: Balancing department totals at the end of AM and PM shifts

Education

  • Msc Human Resources Management and consulting

    University of Bath - Bath, United Kingdom

    October 2016 - September 2017

    Modules include: Human Resources Management, Marketing, Consulting, Cross Cultural Management, Business Economics

  • Bachelor of Arts in International Hospitality and Design Management

    Swiss Hotel Management School [ SEG ] - Montreux, Switzerland

    September 2012 - June 2015

    Main modules: Human Resources Management & Business Strategy, Project Management, Innovation in Design and Technology, Advanced Consumer Behaviour, Small Business Development and Entrepreneurship, Delivering Added Value Integrated Project: Redecorate and redesign an existing hotel in Beverly Hills as part of my course final project

Languages

4 languages

  • Portuguese

    Native or fluent

  • English

    Native or fluent

  • Chinese

    Limited working

  • Spanish

    Limited working

Personal information

Nationalities

  • Portuguese

Skills

5 skills

  • Attention to detail
  • Good customer service
  • Good in microsoft
  • good organizational skills
  • Good team player
Connections
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Dominic Moni
Housekeeping at Villa Rosa Kempinski
Viktor Liu
F&B Trainee at Kempinski Hotels
View 4 connections
Following
Swiss Hotel Management School 100 Queen's Gate Hotel, Curio Collection by Hilton Marriott London Complex
Marriott London Complex
London, United Kingdom
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View more
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