Daniela Danero

Daniela Danero

Shipboard Learning and Development Manager at Princess Cruises
Lives in Los Angeles, CA, United States
over 6 months ago

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An Experienced Training Manager with 6 year experience, within large multinational companies covering different areas of HR.
An energetic, self-motivated and hard working HR Practitioner that offers a one-stop solution to all HR and Training needs. Able to use own initiative and work as part of a team. Proven leadership skills, including managing and motivating staff to achieve company objectives. An effective communicator at all levels with additional experience addressing large audiences. Good problem solving and analytical skills

Experience

  • Shipboard Learning and Development Manager

    Princess Cruises - Los Angeles, CA, United States

    Human Resources
    May 2018 - Now · 9 months

    • Consult with onboard leadership and all departments to deliver customized, relevant learning solutions that support overall operational needs in line with the Company’s Core Values and brand strategy. • Communicate effectively with internal customer to determine learning support needs based on a thorough assessment, including personal interviews, on-the-job performance observation, metrics analysis and/or passenger and operational feedback. • Support all leadership development and delivery efforts for ship-based employees from strategy to operational execution. • Facilitate leadership development and learning courses, workshops, events and activities including team building activities and other critical meetings. • Actively participate with Human Resources Learning & Development Department to implement, test, and pilot new training projects/initiatives. • Evaluate current programs and performance using analytics, statistics, metrics, trends, and direct feedback and makes relevant suggestions for ongoing enhancement. • Oversee participant enrollment processes. • Conduct follow-up evaluation to measure impact and identify curriculum improvements. • Support large-scale organizational effectiveness and change management efforts. • Adapt and adjust to a variety of circumstances. • Conduct learning and recognition activities that support our customer service program. • Support management in conducting Performance Improvement Plans • Regularly Conducting Train the Trainers Programs

  • Shipboard Learning Officer

    Costa Crociere - Genoa, Italy

    Human Resources
    September 2017 - March 2018 · 7 months

    • Constantly makes sure onboard managers are aligned with the overall business objectives • Conducts and develops material for training and workshops covering specific areas such as leadership, train the trainer, brand positioning, corporate culture, performance management, communication in the workplace, product knowledge, guest interaction, complaint handling, new hire orientation, sales skills, NLP, cultural awareness and customer service to a crew of 900 employees • Actively involved in the Internal mobility program • Improved the Induction, new Hire Orientation and buddy program, as well as supervised the implementation of the new buddy • Creates customer service and service sequence handbooks • Conducts exit interviews • Supervises the onboarding programs for new hires to successfully integrate the company's vision and mission to instill a creative and dynamic culture • Conducts TNA • Facilitates training initiatives for executives, managers, and employees in quality service, coaching, and performance management which resulted in an increase in monthly sales goals, NPS and social media index. • Established recognition programs for individual and team improvements that supported company mission

  • Training Manager

    Hilton Hotels & Resorts - Kuwait City, Kuwait

    Human Resources
    May 2016 - June 2017 · 1 year and 2 months

    • In charge for the entire learning cycle within the hotel for 300 employees at all levels. • Conducted TNAs and set up an annual training calendar based both on TNAs and CDPS • Supervised and coordinated the onboarding of both staff and management • Developed and conducted new hire orientation, soft-skills, corporate values, leadership, customer service, complaint handling, performance management, verbal communication, retention, coaching, and behavioral based interviews workshops • Supervised the entire performance management process and supported management in setting up CDPs for their staff. Regularly participated in talent review meetings. • Supervised and supported a team of 45 departmental skills trainers • Kept track of training records and created monthly training reports. • Monitored and evaluated training program’s effectiveness, success and ROI periodically, and reported on them • Supervised and organized every job placements. • Performed stay interviews supporting the company in reaching their annual employee retention target • Supervised the cross- training program • Supervises OTJ trainings and periodically meet and retrain Skills Trainers

  • Learning officer

    Costa Crociere - Genoa, Italy

    Human Resources
    May 2012 - November 2015 · 3 years and 7 months

    • Facilitating a culture of commitment to the company's values, standards, operating philosophies and overall business strategy • Conducting and developing training and workshops covering specific areas such as leadership, on-the-job- training, diversity, harassment, ethics, effective management trainings, organizational behaviors, brand positioning, corporate culture, performance managements, communication in the workplace, product knowledge, hospitality • Ensuring that training records are maintained and updated • Preparation of monthly training report, detailing training activities in the previous month. •Monitoring training needs suggesting changes to existing programs, when necessary. • Responsible for e-learning training programs • Managing induction and orientation programs • Supervising mentoring activities for new hired • English lessons (language assessment tests; organization and delivery lessons) • Organization of recreational and welfare activities. • Assisting with the organization of training sessions organized by external trainers

Education

  • Human Resources Management Certificate

    eCornell | Online Learning by Cornell University

    May 2018 - January 2019

    Employee Performance, Rewards and Compensation, labor relations, staffing, employee engagement, learning and development, coaching, consulting skills.

  • Master's in translation

    Università degli studi di Genova - Genoa, Italy

    March 2007 - March 2009

    Communication studies, linguistics, adult lkearning, translation studies, English and Spanish

  • Bachelor's in translation

    Università degli studi di Genova - Genoa, Italy

    September 2003 - March 2007

    Communication studies, linguistics, adult learning, translation studies, English, Spanish and Portuguese

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Portuguese
    Full professional
    80%
  • Spanish
    Professional working
    60%

Skills

  • Coaching and Mentoring
  • Compliance Training
  • Employee development
  • Employee engagement
  • Employee Onboarding
  • Employee Training
  • Guest Service
  • Leadership development
  • Microsoft Office
  • New Hire Orientation
  • Performance Improvement
  • Performance management
  • Recruiting
  • Staff development
  • Succession planning
  • Training delivery
Connections
MCHANGAMA ALADINE
ECONOME at 25hours Hotels - Paris
Subhajit Sikder
Student from Dolphin school of hotel management
Okke Firmanto
Senior Waiter at Le Royal Meridien Beach Resort & Spa
View 10 connections
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