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Passionate about customer service and hospitality. Dynamic and committed to work. Enthusiastic to improve the processes and achieve the objectives in an effective way. I like to focus everything from a global point of view. Meeting new people, cultures and relating to different languages is something I love about my work. I like to listen and be able to help. My door is always open.
Escuela Superior de Hostelería de Sevilla - Seville, SpainAdministration & GeneralJune 2014 - Now · 4 years and 8 months
I put myself in the place of the students to find the professional profile that best suits their attributes. With their help, I get the best out of them and offer the best opportunities. The professional real world is waiting and we are preparing them for it.
Cross Training Intern
Hilton Garden Inn Sevilla - Seville, SpainManagement TraineeJanuary 2013 - July 2013 · 7 months
Support to all departments for the opening process. An unforgettable experience that allowed me to appreciate the dedication and great effort to start a hotel.
Guest Relations Intern
Hotel Arts Barcelona - Barcelona, SpainF&B serviceJune 2012 - September 2012 · 4 months
Personalized assistance to the client. Problem solving. Propose and execute welcome details and special experience for the clients. Facilitate and improve their stay in the hotel and the city.
Master Hospitality Management
Escuela Superior de Hostelería de Sevilla [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Seville, SpainOctober 2012 - October 2013
Technical Diploma F&B (1 year)
Escuela Superior de Hostelería de Sevilla [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Seville, SpainOctober 2011 - October 2012
My first contact with the hospitality industry. What allowed me to fall in love with the customer service trying to make their experience always positive.
Universidad Santa María - Caracas, VenezuelaFebruary 2000 - May 2005
SpanishNative or fluent100%
- Ability to work in groups
- Easy learner
- Interactive and talkative
- Ready for new challenges
- Self-motivated, proactive
- writing skills
Camino de los Descubrimientos, 2. Seville. Spain. 41092
+34 954 29 30 81