Daniela Jalba

Daniela Jalba

Reservations agent at Hotel San Remo 3*
Lives in Bellheim, Germany
over 6 months ago

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Professional goal- Developing a career. Working in a dynamic and professional environment that allows me to put into practice and develop my professional knowledge. Work in my opinion should represent an ongoing challenge and also an opportunity to provide new ideas and methods to solve problems.

Experience

  • Reservations agent

    Hotel San Remo 3* - Rome, Italy

    Back Office
    March 2012 - March 2016

    Main activities and responsibilities: accepting and registration of bookings from companies, group or individual; receiving and accommodate customers, check in/check out; solving with efficiency all claims and requests registered; conflict mediation and solving customer's complaints; establishing optimal relationships with clients that can help solving timely and in good conditions all occasional matters; promoting hotel services and products to clients; emailing; cashing and billing for the services provided; set up on line rates on hotel website; opening and closing hotel availability in all IDS channels and on hotel website;

  • Front desk agent

    Residence Club Hotel Le Terrazze 4* - Grottammare, Italy

    Front Office reception
    January 2012 - March 2012

    Main activities and responsibilities: accepting and registration of bookings from companies, group or individual; receiving and accommodate customers, check in/check out; solving with efficiency all claims and requests registered; conflict mediation and solving customer's complaints; establishing optimal relationships with clients that can help solving timely and in good conditions all occasional matters; promoting hotel services and products to clients; emailing; cashing and billing for the services provided;

  • Reservations agent

    Hotel Subasio 4* - Assisi, Italy

    Back Office
    October 2011 - January 2012

    Main activities and responsibilities: accepting and registration of bookings from companies, group or individual; receiving and accommodate customers, check in/check out; solving with efficiency all claims and requests registered; conflict mediation and solving customer's complaints; establishing optimal relationships with clients that can help solving timely and in good conditions all occasional matters; promoting hotel services and products to clients; emailing; cashing and billing for the services provided; set up on line rates on hotel website; opening and closing hotel availability in all IDS channels and on hotel website;

  • Front desk agent

    Garden Club Toscana 4* - San Vincenzo, Italy

    Front Office reception
    May 2010 - October 2011

    Main activities and responsibilities: accepting and registration of bookings from companies, group or individual; receiving and accommodate customers, check in/check out; solving with efficiency all claims and requests registered; conflict mediation and solving customer's complaints; establishing optimal relationships with clients that can help solving timely and in good conditions all occasional matters; promoting hotel services and products to clients; emailing; cashing and billing for the services provided;

  • Front desk agent

    AccorHotels, Ibis Hotel 3* - Constanța, Romania

    Front Office reception
    September 2008 - December 2009

    Main activities and responsibilities: accepting and registration of bookings from companies, group or individual; receiving and accommodate customers, check in/check out; solving with efficiency all claims and requests registered; conflict mediation and solving customer's complaints; establishing optimal relationships with clients that can help solving timely and in good conditions all occasional matters; promoting hotel services and products to clients; emailing; cashing and billing for the services provided;

Education

  • College/Bachelor's degree - Tourism

    University of Economics and Business Administration, class of 2008, - Galați, Romania

    October 2005 - July 2008

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Spanish
    Full professional
    80%

Skills

  • Good learner
  • Good team work skills.
  • Great communication skill
  • Leadership skills
  • Patience
  • Punctuality
  • Resolving problems
  • Risk taker
  • Self motived
  • Taking inititiave
Following
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