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About me
RECEPTIONIST - GUEST RELATION ASS.
Motivated receptionist with valuable experience,
as a support and compendium in situations with a
large number of clients. Experience in selling
products and providing the best customer service
possible. Proven ability to manage front desk
situations with kindness and elegance, in addition
to managing various administrative tasks. I want
to join a new team of people that allows me to
know a stimulating and constructive reality for
my path
Experience
11 years and 3 months
-
Receptionist
Quality Hotel Rouge et Noir****, Roma - Rome, Italy
ReceptionJuly 2019 - Now · 4 years and 9 months -
RECEPTIONIST
Quality Hotel Rouge et Noir - Rome, Italy
ReceptionJuly 2019 - Now · 4 years and 9 months-Greeting, registration, and assignation rooms to guests. -Management, registration of arrivals (check-in) and departures (check out), with relative payment transactions, balance ect. -Management of incoming and outgoing mail, calls, emails and faxes. -Management of requests and room reservations made over the phone, online or by e-mail. -Management of relations with various departments and figures operating within the structure. -Handle and resolve customer complaints and / or issues.
-
Guest Relation Assistant
Sheraton Roma Hotel & Conference Center - Rome, Italy
Guest RelationsJune 2016 - July 2019 · 3 years and 2 months -
GUEST RELATION ASSISTANT
Sheraton Roma Hotel & Conference
Guest RelationsJanuary 2016 - January 2019 · 3 years and 1 month-Greeting and welcoming guests and providing them with a positive first impression of the organization.. -Providing information regarding the Hotel, town attraction, activities, etc -Providing high quality services. -Coordinate and supervise all guest activities. -Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. -Handling guest complaints and concerns in an efficient and timely manner
-
Quadro di direzione, ristorazione
Bar Ammiragli, Viale degli Ammiragli 126/128 Roma (Italia) - Rome, Italy
BarOctober 2015 - August 2016 · 11 months -
Quadro di direzione
Casa vacanze "Flaminia Luxury Apartment ", Via dei Gracchi 278 Roma (Italia) - Rome, Italy
OtherJanuary 2013 - September 2015 · 2 years and 9 months
Education
-
PROFESSIONAL RECEPTIONIST TRAINING COURSE
ANPA (National Academy of Hotel Professions) - Rome, Italy
March 2019 - June 2019 -
"Personal English"
Wall Street English Viale Giulio Cesare 29 - Rome, Italy
August 2018 - May 2021 -
High school graduation
Istituto Tecnico Statale per il Turismo C. Colombo, Roma (Italia) - Rome, Italy
September 2011 - June 2014
Languages
6 languages
-
Italian
Native or fluent
-
Russian
Native or fluent
-
Romanian
Native or fluent
-
English
Professional working
-
Ukrainian
Professional working
-
Spanish
Limited working
Personal information
Nationalities
-
Ukrainian
Date of birth
May 28th 1994
Driving License
Yes
Skills
10 skills
- • Accuracy and attention to detail.
- Adaptability
- Custumer service
- Dependability
- Initiative and problem-solving abilities
- Multitasking and prioritizing
- Professional and patience
- Teamwork
- Working under pressure
- written and verbal communication skills
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