Daniela Savyuk

Daniela Savyuk

Receptionist at Quality Hotel Rouge et Noir****, Roma
Lives in Rome, Italy

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About me

RECEPTIONIST - GUEST RELATION ASS.
Motivated receptionist with valuable experience,
as a support and compendium in situations with a
large number of clients. Experience in selling
products and providing the best customer service
possible. Proven ability to manage front desk
situations with kindness and elegance, in addition
to managing various administrative tasks. I want
to join a new team of people that allows me to
know a stimulating and constructive reality for
my path

Experience

10 years and 2 months

  • Receptionist

    Quality Hotel Rouge et Noir****, Roma - Rome, Italy

    Reception
    July 2019 - Now · 3 years and 8 months

  • RECEPTIONIST

    Quality Hotel Rouge et Noir - Rome, Italy

    Reception
    July 2019 - Now · 3 years and 8 months

    -Greeting, registration, and assignation rooms to guests. -Management, registration of arrivals (check-in) and departures (check out), with relative payment transactions, balance ect. -Management of incoming and outgoing mail, calls, emails and faxes. -Management of requests and room reservations made over the phone, online or by e-mail. -Management of relations with various departments and figures operating within the structure. -Handle and resolve customer complaints and / or issues.

  • Guest Relation Assistant

    Sheraton Roma Hotel & Conference Center - Rome, Italy

    Guest Relations
    June 2016 - July 2019 · 3 years and 2 months

  • GUEST RELATION ASSISTANT

    Sheraton Roma Hotel & Conference

    Guest Relations
    January 2016 - January 2019 · 3 years and 1 month

    -Greeting and welcoming guests and providing them with a positive first impression of the organization.. -Providing information regarding the Hotel, town attraction, activities, etc -Providing high quality services. -Coordinate and supervise all guest activities. -Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. -Handling guest complaints and concerns in an efficient and timely manner

  • Quadro di direzione, ristorazione

    Bar Ammiragli, Viale degli Ammiragli 126/128 Roma (Italia) - Rome, Italy

    Bar
    October 2015 - August 2016 · 11 months

  • Quadro di direzione

    Casa vacanze "Flaminia Luxury Apartment ", Via dei Gracchi 278 Roma (Italia) - Rome, Italy

    Other
    January 2013 - September 2015 · 2 years and 9 months

Education

  • PROFESSIONAL RECEPTIONIST TRAINING COURSE

    ANPA (National Academy of Hotel Professions) - Rome, Italy

    March 2019 - June 2019

  • "Personal English"

    Wall Street English Viale Giulio Cesare 29 - Rome, Italy

    August 2018 - May 2021

  • High school graduation

    Istituto Tecnico Statale per il Turismo C. Colombo, Roma (Italia) - Rome, Italy

    September 2011 - June 2014

Languages

6 languages

  • Italian

    Native or fluent

  • Russian

    Native or fluent

  • Romanian

    Native or fluent

  • English

    Professional working

  • Ukrainian

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Ukrainian

Date of birth

May 28th 1994

Driving License

Yes

Skills

10 skills

  • • Accuracy and attention to detail.
  • Adaptability
  • Custumer service
  • Dependability
  • Initiative and problem-solving abilities
  • Multitasking and prioritizing
  • Professional and patience
  • Teamwork
  • Working under pressure
  • written and verbal communication skills
Connections
Antonio Polignone
Capo Partita at diHotel Holiday Inn Roma Aurelia, Via Aurelia km 8400 Roma
RUDRESH PILANKAR
Guest Service Associate at Goa Marriott Resort & Spa
Victor Wilson
hotel ocean spray at Conti department
View 5 connections
Following
Bzar Hotel & Co Westin Excelsior Rome MSC Cruises
MSC Cruises
Geneva, Switzerland
Other members
View more
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