Daniele Monti

Daniele Monti

Reservations Agent Trainee at Radisson Blu
Lives in Milan, Italy
over 6 months ago

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Experience

  • Reservations Agent Trainee

    Radisson Blu - Milan, Italy

    Reservations
    April 2018 - October 2018 · 7 months

    Addition and management of individual reservations through the Software Opera; Learning of pricing strategy; analysis of the competitor set; Management of the individual reservations; Booking checks; Management of the reservation department switchboard according to the Radisson Blu standards; Use of GDS; Extranet use of E-commerce partners; Extranet use of Tour Operators.

  • Front Office Trainee

    AC Hotel by Marriott - Milan, Italy

    Front Office reception
    October 2016 - January 2017 · 4 months

    Three-month internship, where the main daily activities took place in two different areas: Breakfast and Front Desk. In the first case, the main task was to welcome the guests and make sure that they had included the breakfast service and, if it were not, charge the extra rate. The second phase took place at the Front Desk where the tasks were to welcome clients (check-in); Data entry and extra charges through "Opera Fidelio"; customer support during the stay (live-in); check-out operations.

  • Front Office Trainee

    Grand Hotel Excelsior Terme - Ischia, Italy

    Front Office reception
    July 2013 - October 2013 · 4 months

    Front Office Activities: check-in; Data entry, extra charges from the restaurant and bar area through the "Ericsoft Hotel" management program; customer assistance during the stay (live.in).

  • Front Office Trainee

    Grand Hotel Excelsior Terme - Ischia, Italy

    Front Office reception
    July 2012 - September 2012 · 3 months

    Front Office Activities: check-in; Data entry, extra charges from the restaurant and bar area through the "Ericsoft Hotel" management program; customer assistance during the stay (live.in).

Education

  • Master's Degree "Tourism Quality Management"

    Uninform Group - Milan, Italy

    October 2017 - December 2017

    Certificate of General Manager; Certificate of Revenue e Redditività; Certificate of Marketing and Digital Marketing; Certificate of di Team Working Project; Training Certificate of Auditor Quality;

  • Tourism Culture and Development States Degree

    IULM Università di Lingue e Comunicazione - Milan, Italy

    October 2013 - November 2018

  • High School Diploma: Hospitality Training Institute

    Ips Vincenzo Telese - Ischia, Italy

    October 2008 - July 2013

Languages

  • Italian
    Native or fluent
    100%
  • English
    Professional working
    60%
  • German
    Limited working
    40%

Skills

  • Good in microsoft
  • hotellerie
  • Management
  • Opera PMS
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