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About me
Passionate about the hotel industry, with extensive blended experience and knowledge, gained from different categories of hotels, on Operational Excellence, Project and Program Management, Brand Loyalty and Innovation Management, in Food and Beverage Department and Rooms Division. Detail oriented and highly motivated to optimize and provide consistent, quality and luxury service. Interests include wine industry exploration, Passed the Introductory Sommelier Course Certification(Court of Master Sommeliers Americas) in October 2019. MBA student and proud scholar of Vatel USA and De La Salle – College of Saint Benilde, Philippine’s top hotel school. Exposed in highly competitive operational environments, with harnessed interpersonal, communication and organizational skills, ready to fulfill the company’s vision and objectives in achieving its business goals.
Experience
4 years and 10 months
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Executive Butler
Culver Hotel - Los Angeles, CA, United States
Guest RelationsJuly 2021 - Now · 2 years and 9 monthsPart of the reopening team of the four-star, historical boutique hotel in the heart of Culver city. Working directly with the Mallick sisters(Owners), the Operational Manager and other departmental heads in ensuring all operations ran smoothly during Covid-19 pandemic. Task included overseeing the restaurant operation at their sister hotel, Hotel Beverly Terrace’s Italian Restaurant, “Cafe Amici”. Worked as Restaurant Server, Front Desk Agent, Night Auditor, Guest Services Ambassador and Private Events Server. Tasks: 1. Operating Micros System for Restaurant Operations including Inventory Management and Storage Trainings on Food and Wine. 2. Auditing and confirming reservations with Roommaster, and Coordinating with online booking sites. 3. Providing quality and curated guest service for arrivals, check-ins, reservations with packages and smooth yet memorable check outs. 4. Reviewing banquet event orders and setting up artful decorations, centerpieces, napkins and tables for banquet events.
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Restaurant Server
Inn at Perry Cabin by Belmond - Saint Michaels, MD, United States
F&B serviceApril 2019 - October 2019 · 7 months4-Star Premier Resort on Maryland’s Eastern Shore with a High-End Restaurant, a Pub and a Pool bar. Worked as Banquet Server, Pub Server, Pool Bar Attendant and in Room Service as well. Tasks: 1. Placing orders and releasing checks(Micros System) 2. Setting up banquet events and checking banquet orders 3. Crafting beverage orders(coffee, non-alcoholic and alcoholic drinks) 4. Checking wine inventories, storing wines and serving it to the guests
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Food Runner
Stratton Mountain Resort - Vermont, IL, United States
F&B serviceNovember 2018 - April 2019 · 6 months3-Star Ski Resort in Vermont with a Fast-Paced Village Dining, Market and Mountain Dining. Worked as Receptionist, Barista and Expediter as well. Tasks: 1. Checking reservations/walk-ins and controlling the floor when seating large volume guests 2. Crafting coffee beverages and storing pastry goods 3. Familiarizing the menu and ensuring that correct food leaves the kitchen
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Restaurant Server
Vatel Manila (Philippines) - Manila, Philippines
F&B serviceApril 2018 - October 2018 · 7 monthsAuthentic French fine dining of 4-Star Hotel Benilde in Manila. Worked as Dispatcher as well. Tasks: 1. Taking, up-selling and inputting orders(Micros System) 2. Handling communication between kitchen and dining
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Front Desk Assistant
Hotel Benilde - Manila, Philippines
ReceptionJune 2017 - September 2017 · 4 months4-Star Hotel Benilde Maison De La Salle is 50-room property situated in the bustling area of Manila. Worked in Front Desk and Housekeeping as well. Tasks: 1. Handling guest calls and complaints 2. Preparing guest beds(traditional or duvet bedding)
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Barista
Andrew Cafe - Manila, Philippines
BarApril 2017 - September 2017 · 6 monthsWorked as a Server as well. Tasks: 1. Setting up tables and folding napkin for events and meetings 2. Taking and crafting beverage orders
Education
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Bachelor of Science in Hotel, Restaurant, and Institution Management Major in Hospitality Management
De La Salle - College of Saint Benilde - School of Hotel, Restaurant and Institu
August 2016 - March 2020Organizations and Position: 1. 115 batch representative, Benilde central student government 2. Public relations officer, Benilde central student government 3. Public relations associate, young hotelier’s exposition pr committee 4. Marketing associate, world class hoteliers in progress organization 5. Marketing associate, hotel restaurant and institution management society organization 6. Registration associate, hotel restaurant and institution management society organization Seminars attended: 1. Turning a transaction into a Relationship 2. Industry Hour (2017 & 2018) 3. Financial Wellness 101 4. Event Styling 101 5. Let’s talk it over 6. Power Mac Center-Education Business Group: Getting to Know 7. Wine Appreciation 8. The Power of Foreign Language in the Hospitality Industry 9. TESDA Readiness in the Hospitality Industry 10. Life of a Concierge
Languages
4 languages
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English
Native or fluent
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Filipino
Native or fluent
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Spanish
Notions
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French
Notions
Personal information
Nationalities
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Philippine
Date of birth
June 05th 1998
Competitions & Awards
5 competitions
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Graduating with Honors
Honorable Mention(3.16GPA) - Manila, Philippines
2020Court of Master Sommeliers Americas
Introductory Course and Examination Passer - Canandaigua, NY, United States
2019Plaque of Recognition
Consistent Dean's Lister - Manila, Philippines
2018Bar Management Competition
1st Place- Best Cocktail and Flairtending(Pair) - Manila, Philippines
2018Event Management
Most Active Student - Manila, Philippines
2018Skills
9 skills
- Administrative/Organizational
- Cash Handling/Costing expertise
- Certified Wine Sommelier (Introductory)
- Computer Skills(Micros, Opera, Fidelio, Microsoft)
- excellent interpersonal skills
- Marketing/Promotion and Publication
- Project/Event Management expertise
- Proven Leadership and Team Player
- Sales Experience.
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