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About me
Having 27 years of experience in communication with people (I am 29 y.o. just
started quite early. PS Checked with my parents when did I exactly start
talking) investigated that I actually do like it. So the hospitality field was just the
right choice. Beginning with 3 years of experience in Hotels (France, Mauritius,
UAE) decided to move to a Restaurant Business. Managing the reception team
with a proven record in managing and organizing events of different sizes.
Experience
9 years and 7 months
-
Reservations & Events Manager
folly by Nick & Scott - Dubai, United Arab Emirates
ReservationsMay 2019 - Now · 4 years and 11 months -
Atlantis F&B Ambassador / Assistant Manager
Atlantis Dubai - The Palm Jumeirah, Dubai, United Arab Emirates
F&B ManagementOctober 2018 - May 2019 · 8 months -
Head Hostess/Marketing & Event Assistant/ Social Media Executive
Sean Connolly at Dubai Opera - Dubai, United Arab Emirates
EventJanuary 2018 - November 2018 · 11 months -
Head Hostess
Sean Connolly at Dubai Opera - Dubai, United Arab Emirates
Host/HostessAugust 2017 - January 2018 · 6 months -
Front Office Assistant
Le Royal Meridien Beach Resort & Spa - Dubai, United Arab Emirates
ReceptionOctober 2015 - April 2017 · 1 year and 7 months• Greeting, registering and assigning rooms to the guests. • Informing guests about all the services and accommodation rates in the hotel, making reservations for guests accordingly to their preferences and needs. • Answering telephone calls and in-person queries related to hotel services and resolving any kind of issues to make guests happy and satisfied. • Processing guests’ check-in and check-out and also following up their requests during their stay. • Communicating with all the departments in the hotel to achieve the best experience for the guests. • Going extra steps to provide extraordinary service to the guests during their stay. • Handling payments through cash and credit cards. Achievements: • Employee of the month of October 2016
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Guest Service Agent
Westin Hotels & Resorts (Mauritius) - Dubai, United Arab Emirates
Guest RelationsMarch 2015 - September 2015 · 8 months• Welcoming the guests whether on the phone or in the hotel and manage check-in procedure. • Managing the quality of the service offered to the guest is in accordance with company and Brand standards • Update Guest history in the system to provide better service • Providing wake-up calls as requested by the guests • Preparing lists of arrivals, departures, residents and VIPs • Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
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Education
-
Vatel Nimes (France) - Nimes, France
October 2014 - March 2015 -
Barchelor
Donetsk State University of Economics and Trade - Donetsk, Ukraine
January 2009 - June 2013Faculty of hotel and restaurant business
Languages
2 languages
-
Russian
Native or fluent
-
English
Full professional
Personal information
Nationalities
-
Russian
Date of birth
September 09th 1992
Driving License
Yes
Skills
10 skills
- Cusomer service
- English
- Events
- Events Management
- Events organizing
- Hospitality Management
- Pre opening
- Russian
- Social Media Management
- Social Media Marketing
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