Dario Di Tommaso

Dario Di Tommaso

Receptionist Front-office&Reservations at Melia Villa Capri Hotel&Spa 5*
Lives in London, United Kingdom
over 6 months ago

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Experience

  • Receptionist Front-office&Reservations

    Melia Villa Capri Hotel&Spa 5* - Anacapri, Italy

    Other
    March 2016 - Now · 2 years and 10 months

    Front Office Agent  Greet and assist visitors and guests arriving on front desk  Efficiently check guests in and out in helpful and friendly manner  Check room accounts and arriving guest reservation details  Accurate check out invoicing by cash, credit cards and points  Rationalise Room Assignment and handle possible room changes  Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift making all float accurate  Take Walk-in reservation, propose and finalise Up-Selling existing options  Concierge service ( Car, boat and helicopter transfer service and Excursion & activities on the Island/Naples/Amalfi Coast)  Operate and handle the switchboard, messages and enquiry calls in disciplined manner.  Sale and handle Restaurant & Spa facilities  Check the quality and care of the general service and the guest full satisfaction  Handle guest complaints and improve guest satisfaction & redemption The day shift consists also to finalise and take care of the Reservations Dpt Reservations/back office agent  Take / modify / cancel IDS / Direct / TO reservations  Handle Availability by Channel manager and other tools ( Melia Switch etc.)  Handling incoming and outgoing correspondence  Closing availability procedure for free sales and Allotment agreement  Monitoring reservation  Deposit/ valid credit card details  Monitoring and handling cancellation and No show penalty invoicing  Checking and rectifying cash flows & invoice  Monitoring and checking TA commission due amount  Rationalise room assignment and check upcoming guests details

  • Reservations Agent

    Villa Marina Capri Hotel&Spa - Capri, Italy

    Reservations
    March 2015 - October 2015 · 9 months

    Reservations/back office agent  Take / modify / cancel IDS / Direct / TO reservations  Handle Availability by Channel manager and other tools ( Melia Switch etc.)  Handling incoming and outgoing correspondence  Closing availability procedure for free sales and Allotment agreement  Monitoring reservation  Deposit/ valid credit card details  Monitoring and handling cancellation and No show penalty invoicing  Checking and rectifying cash flows & invoice  Monitoring and checking TA commission due amount  Rationalise room assignment and check upcoming guests details

  • Front Desk Receptionist

    Relais&chateaux Caesar Augustus - Campania, Italy

    Front Office reception
    August 2012 - October 2014 · 2 years and 3 months

    Front Office Agent  Greet and assist visitors and guests arriving on front desk  Efficiently check guests in and out in helpful and friendly manner  Check room accounts and arriving guest reservation details  Accurate check out invoicing by cash, credit cards and points  Rationalise Room Assignment and handle possible room changes  Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift making all float accurate  Take Walk-in reservation, propose and finalise Up-Selling existing options  Concierge service ( Car, boat and helicopter transfer service and Excursion & activities on the Island/Naples/Amalfi Coast)  Operate and handle the switchboard, messages and enquiry calls in disciplined manner.  Sale and handle Restaurant & Spa facilities  Check the quality and care of the general service and the guest full satisfaction  Handle guest complaints and improve guest satisfaction & redemption

Education

  • Tourism Management

    Università degli studi di Napoli Federico II - Naples, Italy

    September 2013 - November 2018

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%
  • Spanish
    Limited working
    40%
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