Dario Pes

Dario Pes

Assistant Reception Manager at Kiwi Beach Resorts
Lives in Sardinia, Italy
over 6 months ago

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A smart and ambitious guy, well developed hands on food and beverage management holding over 8 years experience in Hotels, Restaurants, Bars and night club. I am a key player with teams, like to be on focus even in the hardest time. This with a substantial ever growing network of industry professionals from many different fields help me to be a great problem solver  and a solution provider. A creative individual being self motivated. A good communicator and intermediator, having an unrivalled passion for hospitality, restaurants, photo and architectural design.

Experience

  • Assistant Reception Manager

    Kiwi Beach Resorts - Castelsardo, Italy

    Front Office reception
    September 2018 - Now · 6 months

  • Booking Agent

    Andilana Beach Resort - Hell-Ville, Madagascar

    Reservations
    May 2018 - August 2018 · 4 months

  • Mediator, Social Operator

    Tre Fontane - Valledoria, Italy

    Customer Service
    September 2016 - March 2018 · 1 year and 7 months

    Interact with migrants directly related to the person based on listening, empathic sharing, confidence and help.
- Promote the welfare of individuals, the protection of health, educational opportunities and the social and job placement
- Support communication and promote health information, educational opportunities

  • Park Supervisor

    ECSI t/a Colicci - London, United Kingdom

    F&B service
    February 2016 - September 2016 · 8 months

    Responsible for sales and revenues, controlling labour costs and ordering stock to ensure the adequate stock in each unit and the store room, staff rotas, ensuring right staff with the right skills to operate, staff control and management appraisal, training and development, ensuring customer service is excellent, carry out open and close down procedures at sites, ensure cash up and reconciliation is done daily and shortgages are investigated, carry out random cash and security

  • Receptionist

    Searcys St Pancras Grand - London, United Kingdom

    Guest Relations
    November 2015 - February 2016 · 4 months

    Responsible for providing a friendly welcome & high-quality service over the phone and to guests arriving at the restaurant. Constantly portraying a highly professional image of the restaurant & paying particular attention to guest satisfaction & efficiency. Handled guest complaints, maintaining a positive dining experience for all restaurant patrons. Processed guest payments for food and beverage charges. Processed credit card translations during the checkout process.

  • Receptionist

    Coya Restaurant - London, United Kingdom

    Guest Relations
    August 2015 - November 2015 · 4 months

    Responsible for providing a friendly welcome & high-quality service over the phone and to guests arriving at the restaurant. Constantly portraying a highly professional image of the restaurant & paying particular attention to guest satisfaction & efficiency. Handled guest complaints, maintaining a positive dining experience for all restaurant patrons. Processed guest payments for food and beverage charges. Processed credit card translations during the checkout process.

  • Reservationist

    Avalon Brasserie - New South Wales, Australia

    F&B service
    June 2013 - October 2013 · 5 months

    Serve the table and manage the service order, with main responsibility of the guest care and section service in its entirety. Takes instructions and serves the table following the service protocols in a skilled and confident manner. Manage the Commis team and direct the floor in matters of service needs, cleaning, cutlery polishing and all other service maintenance duties. By maintaining the finest service standards and anticipating floor service needs, inspires Commis Waiters to continuously improve skills and product knowledge.

  • Trainee Receptionist

    Hotel Marini - Sassari, Italy

    Reservations
    February 2012 - April 2012 · 3 months

    Stage

  • Receptionist

    Casa per Ferie Vel Merì - Alghero, Italy

    Reservations
    July 2011 - September 2011 · 3 months

    Stage

  • Tour Guide

    National museum of Kenya - Malindi, Kenya

    Guest Relations
    February 2010 - July 2010 · 6 months

    Attachment work as a Touristic guide. The museum is part of a circuit of four Malindi attractions: apart from the main museum there is the Vasco da Gama pillar, the Portugese chapel, and the House of Columns. Responsible for Italian groups excursion and historical arti facts translation ( Italian language). Trainee for administrative and marketing sales strategy.

  • Event operator

    Il ruscello Club - Alghero, Italy

    Guest Relations
    June 2006 - September 2008 · 2 years and 4 months

    Part-Time public relations contract

Education

  • Hotel Management

    I.P.S.A.R. - Sassari, Italy

    September 2009 - July 2012

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Swahili
    Limited working
    40%

Skills

  • Back Office
  • Front Office
  • Front Of House
  • Hotel Management
  • New Opening
  • Problem solver
  • Revenue
Connections
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Spa Director at Grimaldi Line
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