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About me
Soy una persona joven, con iniciativa, muy trabajadora y responsable, cortés, elegante y bien vestida, con ganas de aprender cosas nuevas. Tengo excelentes habilidades comunicativas e interpersonales, experiencia exitosa de trabajo en equipo, excelentes habilidades de servicio al cliente, capacidad para administrar varias tareas simultáneamente y priorizar tareas.
Experience
7 years and 10 months
-
Reservations Agent
Hotel Miramar Barcelona - Barcelona, Spain
ReservationsJanuary 2020 - Now · 4 years and 3 months -
Receptionist
Hotel Miramar Barcelona - Barcelona, Spain
ReceptionMarch 2019 - January 2020 · 1 year -
Receptionist
Gran Hotel La Florida - Barcelona, Spain
ReceptionFebruary 2018 - September 2018 · 8 monthsResponsable de atender a los huéspedes en el check-in y check-out, recibir las reservas y atender las llamadas telefónicas, revisar las reservas diarias y asegurarse de que las habitaciones asignadas estén preparadas antes del check-in, asignación de amenities para huéspedes especiales y VIPs, procesamiento de datos confidenciales de los clientes, supervisión del trabajo de los botones, facturación de los clientes, control de la caja.
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Hostess
Hyatt Regency Kiev Hotel - Kyiv, Ukraine
Host/HostessJune 2015 - June 2017 · 2 years and 1 monthResponsable de recibir a los clientes, acompañarlos a la mesa, atender a sus necesidades durante su visita y también informarles de cualquier oferta especial o comida. Recibir y confirmar las reservas, gestionar el flujo de los huéspedes, asignar y controlar las áreas de comedor según sus preferencias.
Education
-
Master’s degree in Hospitality Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain
October 2017 - October 2018 -
Bachelor’s degree in Translation and Interpretation
Taras Shevchenko National University of Kyiv - Kiev, Ukraine
September 2013 - July 2017
Languages
4 languages
-
Ukrainian
Native or fluent
-
Russian
Native or fluent
-
English
Native or fluent
-
Spanish
Native or fluent
Personal information
Nationalities
-
Ukrainian
Date of birth
March 05th 1996
Driving License
Yes
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