David Argachal

David Argachal

Professional Online Trader at Self Employed
Lives in Santa Cruz de Tenerife, Spain
over 6 months ago

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Customer and quality oriented hospitality professional with experience in team management ensuring guest satisfaction and profit optimisation through operational and performance management in 4- and 5-star resorts and hotels. 📈

✔Hands on management.
✔Quality oriented to results management.
✔Team leadership and development.
✔Analytic.
✔Process driven.
✔Renovations and project management.
✔Cost and profit analysis.
✔Manage all areas of operations from room, f&b to commercial.

🔎I'm currently looking for new challenges and opportunities. Would you like to know me better and know the value I will add to your company ? , please contact me through my email: dargachal@gmail.com or by clicking my contact info on LinkedIn. Thank you for reading and viewing my profile.

🔝“We’re Looking Forward To Having You Again As Our Guest”🔝

Experience

  • Professional Online Trader

    Self Employed - Santa Cruz de Tenerife, Spain

    Other
    January 2017 - Now · 1 year and 11 months

    Freelance responsible for investment portfolio in Crypto Trading. Gathering information and analyze active cryptocurrency markets, executing trades and securing deals, position trading and swing trading.

  • Senior Deputy Hotel Manager

    Iberostar Hotels & Resorts - Adeje, Spain

    Management
    February 2016 - March 2017 · 1 year and 2 months

    Iberostar Grand Hotel Anthelia***** During this time ,I had the opportunity to be Hotel Manager in one of the best hotels in the Canary Islands. A 5 * beach-front resort with 392 rooms, 5 restaurants, 3 cafe bars, 5 swimming pools, gym, several meeting rooms, a show-theater, spa and Mayr Kur Space therapy area. Reporting to the director and replacing him in his absence. Participate in the elaboration of the departmental budgets, follow up and explain the deviations ; control income, investments and expenses. Customer satisfaction analysis and elaborate action plans together with the hotel team. Hold regular meetings with both the team and the Company Committee. Staff management, prevention of occupational risks, HACCP. 💫Notable Accomplishments: -Spain best all-inclusive resort, TripAdvisor Travelers’ Choice Awards 2016. -Be the one responsible for the quality and environmental management system certifications based on the ISO 9001, ISO 14001 and EMAS 2016 standards, with great congratulations from the auditors due to the involvement of the team and the taking of corrective measures. -Significant improvement of labor climate index with respect to previous years. -Reduction of maintenance costs compared to the previous year. -Obtaining several awards as TRIPADVISOR Travelers Choice 2016 and HolidayCheck 2016.

  • Deputy Hotel Manager

    Dreamplacehotels Hotels Resorts - Chiclana de la Frontera, Spain

    Management
    April 2013 - December 2015 · 2 years and 9 months

    Dream Noelia Sur**** Belonging to a Canarian hotel company, the Dream Noelia Sur 4 * hotel had a strong family character focused mainly on British and German markets. It has 416 rooms, 3 swimming pools, 2 bars, a restaurant, a nightclub and a meeting room. After the hotel renovation was called Tigotan and it became an "adults only" hotel adding other services. Reporting to the director and replacing her in her absence. I was responsible for the economic and customer satisfaction goals, supervising all the details with the department heads, taking corrective measures if necessary. Supervision of the hotel staff and implementation of new policies for their career development. Special attention to F&B cost control due to the variety of pensions in the hotel and the excellence goal . According to operations manager, develop strategic planning within medium-term and long-term framework. 💫Notable Accomplishments: -Create a brand-new bar offer and design also the bar menu. -Implementation of the "Talent Development Plan” and the new personnel-administration software Meta4. -Travelife environmental certification and certifications based on the ISO 9001 standards and "Q" of tourist quality. -Increase the rate of repeater customers by 5% in the first 18 months, as well as move up and stay in the "top 5" of our compset in the Holidaycheck and Tripadvisor rankings during 2013, 2014 and 2015. -Initial member team that supervised the operations of the renovations works of the establishment towards its change of concept "adults only."

  • Deputy Hotel Manager

    RIU Hotels & Resorts - Chiclana de la Frontera, Spain

    Management
    June 2012 - November 2012 · 6 months

    Clubhotel RIU Chiclana**** Seasonal hotel belonging to the RIU hotels chain with more than 800 rooms, several swimming pools, theater / show and restaurants, this all-inclusive hotel club offers a fine mix of gastronomy and entertainment. During the season my efforts focused on acquiring knowledge and the supervision of all the hotel. Ensure compliance with company quality standards , development and perform actions plans based on levels of customer satisfaction. Also coordinated the quantity of staff, their rotation and the staff rotas. 💫Notable Accomplishments: -Manage the operation for the visit of the International Paddle Champions. -Increase productivity in the F&B and Housekeeping departments.

  • Night Manager with Revenue Management tasks

    Eizasa Hotels - Zaragoza, Spain

    Front Office reception
    December 2011 - May 2012 · 6 months

    Apartment Suites “Los Girasoles” **** Apartahotel belonging to the Eizasa Hotel group based in Zaragoza. This city hotel is located in the center of the city and has fitness center, swimming pool and several meeting rooms. Responsible among other functions of the reservation’s management, sales and distribution channels. Initial implementation stage of revenue & forecast, analysis of competitors and pricing. Reception tasks such as check in and check out, balance and cash closure, billing and customer service. Preparation of reports for hotel general management of: floors, accounting and reception departments. 💫Notable Accomplishments: -Implementation of a full Revenue system and management through channel managers. -Increase in the occupancy rate (from 67% to 94%) in February 2012. See less

  • Assistant Guest Experience & Quality Manager

    Meliá Hotels International - Marbella, Spain

    Guest Relations
    January 2011 - June 2011 · 6 months

    Gran Meliá Don Pepe *****GL During this time, I had the opportunity to be Assistant Director of Guest Experience & Quality in one of the best hotels in Marbella belonging to Melia Hotels. A 5*GL resort where an even more luxurious and exclusive experience could be obtained thanks to the Red Level Service. Greeting and escort the guests, resolution any their issues and complaints, personal assistance of VIP’s, providing information about hotel amenities, Market Metrix tools, analysis of customer feedback and providing suggestions for further improvements of customer service. 💫Notable Accomplishments: -Implement the initial operation of the Red Level product since it was the second hotel in the hotel chain to incorporate it. -Versatile employee.

Education

  • Revenue Management Intensive Program

    Revenue Management Intensive Program Hotel-lo. Hotel Revenue Management Solutions - Zaragoza, Spain

    February 2013 - May 2013

  • Postgraduate Diploma in Hospitality Management

    Les Roches Marbella International School of Hotel Management - Marbella, Spain

    June 2010 - June 2011

  • Master in Quality Management ISO 9001: 2008

    European Quality - Zaragoza, Spain

    July 2009 - October 2009

  • Degree in Tourism

    University of Tourism - Zaragoza, Spain

    September 2006 - June 2009

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Professional working
    60%
  • Russian
    Notions
    20%

Skills

  • ISO 14000
  • ISO 9001
  • Medallion
  • Microsoft pack office
  • Micros Opera
  • SAP
  • Sihot
  • TEAM LEADER
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