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Customer and quality oriented hospitality professional with experience in team management ensuring guest satisfaction and profit optimisation through operational and performance management in 4- and 5-star resorts and hotels. 📈
✔Hands on management.
✔Quality oriented to results management.
✔Team leadership and development.
✔Renovations and project management.
✔Cost and profit analysis.
✔Manage all areas of operations from room, f&b to commercial.
🔎I'm currently looking for new challenges and opportunities. Would you like to know me better and know the value I will add to your company ? , please contact me through my email: firstname.lastname@example.org or by clicking my contact info on LinkedIn. Thank you for reading and viewing my profile.
🔝“We’re Looking Forward To Having You Again As Our Guest”🔝
Professional Online Trader
Self Employed - Santa Cruz de Tenerife, SpainOtherJanuary 2017 - Now · 1 year and 11 months
Freelance responsible for investment portfolio in Crypto Trading. Gathering information and analyze active cryptocurrency markets, executing trades and securing deals, position trading and swing trading.
Senior Deputy Hotel Manager
Iberostar Hotels & Resorts - Adeje, SpainManagementFebruary 2016 - March 2017 · 1 year and 2 months
Iberostar Grand Hotel Anthelia***** During this time ,I had the opportunity to be Hotel Manager in one of the best hotels in the Canary Islands. A 5 * beach-front resort with 392 rooms, 5 restaurants, 3 cafe bars, 5 swimming pools, gym, several meeting rooms, a show-theater, spa and Mayr Kur Space therapy area. Reporting to the director and replacing him in his absence. Participate in the elaboration of the departmental budgets, follow up and explain the deviations ; control income, investments and expenses. Customer satisfaction analysis and elaborate action plans together with the hotel team. Hold regular meetings with both the team and the Company Committee. Staff management, prevention of occupational risks, HACCP. 💫Notable Accomplishments: -Spain best all-inclusive resort, TripAdvisor Travelers’ Choice Awards 2016. -Be the one responsible for the quality and environmental management system certifications based on the ISO 9001, ISO 14001 and EMAS 2016 standards, with great congratulations from the auditors due to the involvement of the team and the taking of corrective measures. -Significant improvement of labor climate index with respect to previous years. -Reduction of maintenance costs compared to the previous year. -Obtaining several awards as TRIPADVISOR Travelers Choice 2016 and HolidayCheck 2016.
Deputy Hotel Manager
Dreamplacehotels Hotels Resorts - Chiclana de la Frontera, SpainManagementApril 2013 - December 2015 · 2 years and 9 months
Dream Noelia Sur**** Belonging to a Canarian hotel company, the Dream Noelia Sur 4 * hotel had a strong family character focused mainly on British and German markets. It has 416 rooms, 3 swimming pools, 2 bars, a restaurant, a nightclub and a meeting room. After the hotel renovation was called Tigotan and it became an "adults only" hotel adding other services. Reporting to the director and replacing her in her absence. I was responsible for the economic and customer satisfaction goals, supervising all the details with the department heads, taking corrective measures if necessary. Supervision of the hotel staff and implementation of new policies for their career development. Special attention to F&B cost control due to the variety of pensions in the hotel and the excellence goal . According to operations manager, develop strategic planning within medium-term and long-term framework. 💫Notable Accomplishments: -Create a brand-new bar offer and design also the bar menu. -Implementation of the "Talent Development Plan” and the new personnel-administration software Meta4. -Travelife environmental certification and certifications based on the ISO 9001 standards and "Q" of tourist quality. -Increase the rate of repeater customers by 5% in the first 18 months, as well as move up and stay in the "top 5" of our compset in the Holidaycheck and Tripadvisor rankings during 2013, 2014 and 2015. -Initial member team that supervised the operations of the renovations works of the establishment towards its change of concept "adults only."
Deputy Hotel Manager
RIU Hotels & Resorts - Chiclana de la Frontera, SpainManagementJune 2012 - November 2012 · 6 months
Clubhotel RIU Chiclana**** Seasonal hotel belonging to the RIU hotels chain with more than 800 rooms, several swimming pools, theater / show and restaurants, this all-inclusive hotel club offers a fine mix of gastronomy and entertainment. During the season my efforts focused on acquiring knowledge and the supervision of all the hotel. Ensure compliance with company quality standards , development and perform actions plans based on levels of customer satisfaction. Also coordinated the quantity of staff, their rotation and the staff rotas. 💫Notable Accomplishments: -Manage the operation for the visit of the International Paddle Champions. -Increase productivity in the F&B and Housekeeping departments.
Night Manager with Revenue Management tasks
Eizasa Hotels - Zaragoza, SpainFront Office receptionDecember 2011 - May 2012 · 6 months
Apartment Suites “Los Girasoles” **** Apartahotel belonging to the Eizasa Hotel group based in Zaragoza. This city hotel is located in the center of the city and has fitness center, swimming pool and several meeting rooms. Responsible among other functions of the reservation’s management, sales and distribution channels. Initial implementation stage of revenue & forecast, analysis of competitors and pricing. Reception tasks such as check in and check out, balance and cash closure, billing and customer service. Preparation of reports for hotel general management of: floors, accounting and reception departments. 💫Notable Accomplishments: -Implementation of a full Revenue system and management through channel managers. -Increase in the occupancy rate (from 67% to 94%) in February 2012. See less
Assistant Guest Experience & Quality Manager
Meliá Hotels International - Marbella, SpainGuest RelationsJanuary 2011 - June 2011 · 6 months
Gran Meliá Don Pepe *****GL During this time, I had the opportunity to be Assistant Director of Guest Experience & Quality in one of the best hotels in Marbella belonging to Melia Hotels. A 5*GL resort where an even more luxurious and exclusive experience could be obtained thanks to the Red Level Service. Greeting and escort the guests, resolution any their issues and complaints, personal assistance of VIP’s, providing information about hotel amenities, Market Metrix tools, analysis of customer feedback and providing suggestions for further improvements of customer service. 💫Notable Accomplishments: -Implement the initial operation of the Red Level product since it was the second hotel in the hotel chain to incorporate it. -Versatile employee.
Revenue Management Intensive Program
Revenue Management Intensive Program Hotel-lo. Hotel Revenue Management Solutions - Zaragoza, SpainFebruary 2013 - May 2013
Postgraduate Diploma in Hospitality Management
Les Roches Marbella International School of Hotel Management - Marbella, SpainJune 2010 - June 2011
Master in Quality Management ISO 9001: 2008
European Quality - Zaragoza, SpainJuly 2009 - October 2009
Degree in Tourism
University of Tourism - Zaragoza, SpainSeptember 2006 - June 2009
SpanishNative or fluent100%
- ISO 14000
- ISO 9001
- Microsoft pack office
- Micros Opera
- TEAM LEADER