Student from IAE Nice - Business School
Lives in Nice, France
over 6 months ago

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I would like to invest in a trainee mission at a management level from march 2019 for 4 to 6 months.
I appreciate a dynamic team, a demanding professional environment and a quality oriented customer service framework.


  • Customer Relations Expert

    CPCAM - Marseille, France

    Customer Service
    May 2008 - November 2017 · 9 years and 7 months

    Reception of the public and foreigners who do not speak french Litigious or sensitive files Exploitation of supporting documents, entry of information into an information system and control of inconsistencies Customer relations, risk management (work accident, illness, maternity) Fight against fraud Quality approach IT support Legislative watch Training of new staff

  • Hotel Manager

    hôtel La Comtesse (ex Splendid) - Paris, France

    Administration & General
    November 2002 - June 2004 · 1 year and 8 months

    Management and supervision of reception, breakfasts and housekeeping, valet parking and bar Recruitment and training of staff Establishment of an evaluation by the customers Setting up a budget Implementation of the breakeven / breakeven point Contracted Clients Management Marketing to embassies Setting up an internet site

  • Rooms Division Manager

    Hôtels Apogia - Antibes, France

    Rooms division
    April 1999 - September 2002 · 3 years and 6 months

    Supervision of the reception services and housekeeping of both hotels : Nice 101 # and Antibes 74 # Control of debtor clients Management of difficult claims Recruitment of receptionists and night-auditors Scheduling control by activity Implementation of the Commercial Action Plan with the management Implementation of yield management Setting up the budget with management Establishment of objectives in terms of occupancy rate and average price day Compliance with procedures in place and controls invoices and collections Marketing locally and on workshops (Milan, London, France ...)

  • Reception Manager

    Hôtels Apogia - Nice, France

    Front Office reception
    January 1996 - April 1999 · 3 years and 4 months

    Organization, supervision, training and motivation of the reception team Communication and coordination between services Implementation of a new hotel software Checking the cash registers and bank Accounts receivable management Booking control Management of group and congress bookings Planning of the reception staff Stock management


  • Master en Management de l'Hôtellerie Internationale

    IAE Nice - Business School - Nice, France

    September 2018 - Now

    Ce parcours de la mention Management prépare les futurs responsables aux compétences requises par les groupes hôteliers internationaux pour des postes de directeur de service, directeur de département opérationnel, directeur d’hôtel et de restaurant, responsable régional, responsable de zone. Elle prépare également à la création d’entreprise innovante. La certification a pour objectif de valider les compétences indispensables pour occuper des fonctions de direction d’entreprises touristiques et d’hébergement en milieu internationalisé. Le professionnel diplômé doit être capable de piloter la société, manager ses équipes de travail, superviser et contrôler l’exécution des productions, définir et mettre en œuvre la stratégie commerciale, trouver de nouveaux marchés, concevoir de nouveaux produits, impulser un réseau de clientèle ou encore créer sa propre entreprise.

  • Certificate

    Sécurité civile - Nice, France

    July 2017 - July 2017

    Learn simple actions through scenarios: how to prevent help, protect a victim, what to do while waiting for help, etc.

  • Développeur informatique

    AFPA - Marseille, France

    October 2006 - September 2007

    Développement web, php, powerbuilder Photoshop, Dreamweaver

  • Diplôme Universitaire

    Faculté Aix Marseille - Marseille, France

    January 2005 - June 2005

    Internet & online communication

  • BTS tourisme

    LTHT - Nice, France

    September 1987 - June 1989

    Option production & distribution (Agent de voyage, forfaitiste)


  • French
    Native or fluent
  • English
    Full professional
  • Italian
    Professional working
  • Spanish
    Professional working
  • German
    Limited working


  • Back Office
  • Budgets
  • Contrôle de gestion
  • Contrôle des activités de Front office
  • Contrôle des caisses
  • Cost Account
  • E-marketing
  • Encadrement de personnel
  • Formation
  • Hotel strategy
  • Innovation
  • politique commerciale
  • project managment
  • Recrutement
  • Ressources humaines
  • Revenue Management
  • Salons et workshops
  • Service client
  • Statistiques
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