Join Hosco and view David's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
During my professional career I had the opportunity to get to know different environments and departments regarding the tourism sector, retail and customer service.
I was able to discover and get adapted to how a flawless customer service has to be performed in order to offer any special need and demands a guest can ask for going always an extra mile.
At the same time, working around the world opened my mind in order to understand from another point of view what hospitality means as well as maturing as a person.
Im an enthusiast of meeting people from all over the world as learning new things in my daily routine.
I love giving a personal touch to every guest and offer the same impecable service I would love to be given.
6 years and 10 months
Mandarin Oriental, Barcelona - Barcelona, SpainFront Office conciergeApril 2017 - Now · 2 years and 11 months
LOCATED ON PASSEIG DE GRÀCIA, MANDARIN ORIENTAL, BARCELONA IS ONE OF THE CITY'S BEST LOVED HOTELS. ENJOYING STUNNING VIEWS OVER OUR GARDENS OR THE MODERNIST LANDMARK CASA BATLLÓ, WE OFFER A WONDERFUL MIX OF STYLE AND FIVE-STAR LUXURY. - 120 rooms and suites. - Concierge basis (restaurant recommendations, organizing private tours & transfers, tickets purchase, organizing shippings, babysitters, airport Meet & Greet services, etc.) - Special treatment for the well-being of VIP guests. - Promotion of internal best practices to increase customer engagement (e.g. MOwows) - PMS (Springer Miller) - Concierge tools (Goconcierge) - Responsible for keeing guest data updated (incidents, glitches, preferences, etc.) - Establishing and supervising contact with guests providing the highest levels of courtesy and professionalism and follow up - Anticipating and pursuing guests' needs, resolving guests' issues by delivering an outstanding service. - Supervise the lobby area (cleanliness, supplies, staff presence, guest interactions,etc.) - Commitment to team work with the Butler department. -Supervising and supporting doormen and bellboys. - Ensuring a smooth projection of all standards of the company ( e.g. LRE, LRA, SOP's)
Concierge Department & Guest Services
The Wittmore - Barcelona, SpainFront Office conciergeApril 2016 - April 2017 · 1 year and 1 month
The Wittmore is a luxury five-star establishment exclusive for adults located in the Gothic quarter in Barcelona. Nestled in the old town, the hotel plays with these unique attributes and the mystery of the location, becoming an oasis of calm and comfort. - Part of the opening team. - In charge of welcoming VIP clients offering nessesary support and follow up during their stay. - Establishing and supervising contact with guests. - Anticipating guests' needs, resolving guests' issues by delivering an outstanding service. - Managing incidents and special requests. - In site inspections.
Formula 1 Paddock Club Suite Manager
DO&CO; International Event Catering Ltd. - Vienna, AustriaEventsMay 2013 - April 2016 · 3 years
Every new weekend of racing sees us setting up a new little gourmet restaurant for teams and fans, always with the highest precision and with the same high product standards worldwide. - Manager of a hospitality restaurant inside the Paddock Club building at every Formula 1 location. - Ensure the smooth operations of the restaurant throughout the race weekend. -Prepare reports and feedbacks at the end of the race weekend including food and beverages quality control, consumption list and team members performance. -Coordinate the operation of the restaurant during scheduled shifts between the event organisor, team members and kitchen personnel. -Check stock levels, order supplies by effectively matching guests numbers and -F&B consumption. -Locations: MALAYSIA • XINA • BAHREIN • SPAIN • MONACO • CANADA • ENGLAND • GERMANY • BELGIUM • ITALY • JAPAN • RUSSIA • UNITED STATES • MEXICO • UNITED ARAB EMIRATES
Moto GP VIP Village Suite Manager - Lounge Host
Food & Mambo Catering - Barcelona, SpainF&B serviceNovember 2013 - November 2015 · 2 years and 1 month
A mix of creativity, quality, dynamism and efficiency to make cool projects from catering all the Moto GP in Europe to congresses such as Mobile World Congress. -Manager of one of the most important hospitality lounges inside the VIP -Village building at every Moto GP location. -Location: SPAIN • ITALY • GERMANY • AUSTRIA • CZECH REPUBLIC • UNITED KINGDOM • SAN MARINO
Breakfast waiter at Café Veranda
Hotel Arts Barcelona - Barcelona, SpainF&B serviceAugust 2014 - August 2015 · 1 year and 1 month
"We are Ladies and Gentlemen serving Ladies and Gentlemen." -Greet and serve guests in accordance with the Ritz Carlton's food and beverage standards. -Take pride in all facets of the service to include quality, appearance and cleanliness of self and restaurant. -Give a warm welcome and good-bye by using the guest's name. -Good team player. Customer focused. Daily line-ups.
Front Office Internship
Hotel Alimara Barcelona - Barcelona, SpainFront Office receptionNovember 2014 - February 2015 · 4 months
Receptionist duties. Check-in, check-out. Invoices
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainSeptember 2013 - June 2017
Native or fluent
Native or fluent
Native or fluent
- Luxury Hospitality
- Protel PMS
- Social Media
- Springer Miller