David Mira Mulero

David Mira Mulero

Concierge at Mandarin Oriental, Barcelona
Lives in Barcelona, Spain
over 6 months ago

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During my professional career I had the opportunity to get to know different environments and departments regarding the tourism sector, retail and customer service.

I was able to discover and get adapted to how a flawless customer service has to be performed in order to offer any special need and demands a guest can ask for going always an extra mile.
At the same time, working around the world opened my mind in order to understand from another point of view what hospitality means as well as maturing as a person.

Im an enthusiast of meeting people from all over the world as learning new things in my daily routine.
I love giving a personal touch to every guest and offer the same impecable service I would love to be given.

Experience

  • Concierge

    Mandarin Oriental, Barcelona - Barcelona, Spain

    Front Office concierge
    April 2017 - Now · 1 year and 10 months

    LOCATED ON PASSEIG DE GRÀCIA, MANDARIN ORIENTAL, BARCELONA IS ONE OF THE CITY'S BEST LOVED HOTELS. ENJOYING STUNNING VIEWS OVER OUR GARDENS OR THE MODERNIST LANDMARK CASA BATLLÓ, WE OFFER A WONDERFUL MIX OF STYLE AND FIVE-STAR LUXURY. - 120 rooms and suites. - Concierge basis (restaurant recommendations, organizing private tours & transfers, tickets purchase, organizing shippings, babysitters, airport Meet & Greet services, etc.) - Special treatment for the well-being of VIP guests. - Promotion of internal best practices to increase customer engagement (e.g. MOwows) - PMS (Springer Miller) - Concierge tools (Goconcierge) - Responsible for keeing guest data updated (incidents, glitches, preferences, etc.) - Establishing and supervising contact with guests providing the highest levels of courtesy and professionalism and follow up - Anticipating and pursuing guests' needs, resolving guests' issues by delivering an outstanding service. - Supervise the lobby area (cleanliness, supplies, staff presence, guest interactions,etc.) - Commitment to team work with the Butler department. -Supervising and supporting doormen and bellboys. - Ensuring a smooth projection of all standards of the company ( e.g. LRE, LRA, SOP's)

  • Concierge Department & Guest Services

    The Wittmore - Barcelona, Spain

    Front Office concierge
    April 2016 - April 2017 · 1 year and 1 month

    The Wittmore is a luxury five-star establishment exclusive for adults located in the Gothic quarter in Barcelona. Nestled in the old town, the hotel plays with these unique attributes and the mystery of the location, becoming an oasis of calm and comfort. - Part of the opening team. - In charge of welcoming VIP clients offering nessesary support and follow up during their stay. - Establishing and supervising contact with guests. - Anticipating guests' needs, resolving guests' issues by delivering an outstanding service. - Managing incidents and special requests. - In site inspections.

  • Front Office Internship

    Hotel Alimara Barcelona - Barcelona, Spain

    Front Office reception
    November 2014 - February 2015 · 4 months

    Receptionist duties. Check-in, check-out. Invoices

  • Breakfast waiter at Café Veranda

    Hotel Arts Barcelona - Barcelona, Spain

    F&B service
    August 2014 - August 2015 · 1 year and 1 month

    "We are Ladies and Gentlemen serving Ladies and Gentlemen." -Greet and serve guests in accordance with the Ritz Carlton's food and beverage standards. -Take pride in all facets of the service to include quality, appearance and cleanliness of self and restaurant. -Give a warm welcome and good-bye by using the guest's name. -Good team player. Customer focused. Daily line-ups.

  • Moto GP VIP Village Suite Manager - Lounge Host

    Food & Mambo Catering - Barcelona, Spain

    F&B service
    November 2013 - November 2015 · 2 years and 1 month

    A mix of creativity, quality, dynamism and efficiency to make cool projects from catering all the Moto GP in Europe to congresses such as Mobile World Congress. -Manager of one of the most important hospitality lounges inside the VIP -Village building at every Moto GP location. -Location: SPAIN • ITALY • GERMANY • AUSTRIA • CZECH REPUBLIC • UNITED KINGDOM • SAN MARINO

  • Formula 1 Paddock Club Suite Manager

    DO&CO; International Event Catering Ltd. - Vienna, Austria

    Events
    May 2013 - April 2016 · 2 years and 12 months

    Every new weekend of racing sees us setting up a new little gourmet restaurant for teams and fans, always with the highest precision and with the same high product standards worldwide. - Manager of a hospitality restaurant inside the Paddock Club building at every Formula 1 location. - Ensure the smooth operations of the restaurant throughout the race weekend. -Prepare reports and feedbacks at the end of the race weekend including food and beverages quality control, consumption list and team members performance. -Coordinate the operation of the restaurant during scheduled shifts between the event organisor, team members and kitchen personnel. -Check stock levels, order supplies by effectively matching guests numbers and -F&B consumption. -Locations: MALAYSIA • XINA • BAHREIN • SPAIN • MONACO • CANADA • ENGLAND • GERMANY • BELGIUM • ITALY • JAPAN • RUSSIA • UNITED STATES • MEXICO • UNITED ARAB EMIRATES

Education

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Italian
    Full professional
    80%
  • Russian
    Notions
    20%
  • French
    Notions
    20%

Skills

  • Luxury Hospitality
  • Protel PMS
  • Social Media
  • Springer Miller
Connections
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
Krisantus Sutrisno
Intern at Four Seasons Hotel
Nicole Tomamichel
Editor Intern at Teddy Award
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