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Market Associate (Account Management)
Expedia Inc. - Barcelona, SpainSales & MarketingJune 2016 - April 2018 · 1 year and 11 months
Managed a portfolio of 180 properties with a mix of apartments, independent and chain hotels in Barcelona, reporting to various Market Managers and working with KPIs by quarter. Responsibilities: - Optimized portfolio’s content, rate and availability competitiveness on the Expedia sites to maximize customer conversion. - Increased the Expedia penetration in the properties to maximize the Revenue with an Action Plan by quarter. - Negotiated deals and supported the brands’ merchandising efforts promoting campaigns with partners. - Secured inventory during compression dates. - Satisfied efficiently the requirements of the properties and coordinated their good communication with other departments. - Built a positive and profitable relationship with the partners looking the win win. - Daily reporting about local (Barcelona) and regional (Spain and Portugal) market.
Junior Revenue (Head office)
Catalonia Hotels & Resorts - Barcelona, SpainRevenue ManagementFebruary 2014 - July 2016 · 2 years and 6 months
Managed a portfolio of 8 hotels from Barcelona, supervised by the Revenue Manager. Two of them in the top 20 at Tripadvisor in Barcelona (Catalonia Square and Catalonia Magdalenes). Responsibilities: - Controlled and analysed chain’s occupational values specialized in Barcelona market. - Managed availability, allotments and overbookings. - Managed and controlled hotels’ rates by using SAP and GDS systems. - Revised on a daily basis pick-up, forecasts, ADR and other production levels. - Controlled price discrepancies across various points of sale. - Quotations for group and individual reservations.
Zara Australia - New South Wales, AustraliaRetailMay 2012 - April 2013 · 12 months
Responsibilities: - Set-up in-store visual merchandising. - Customer Service and cashier.
Customer Service Agent
Museu Nacional d’Art de Catalunya - Barcelona, SpainReservationsJune 2009 - November 2009 · 6 months
Responsibilities: - Information Point. - Arranged group reservations.
Mondial and Cititravel Congress - Barcelona, SpainEventsSeptember 2008 - February 2009 · 6 months
Responsibilities: - Organized and attended the different needs of the organizations. - Managed Business to Business Accommodation. - Managed and coordinated subscription and payments to all congressmen. - Coordinated the well-functioning and kick-start of the congress previous to and during the convention.
Master’s Degree in Business Management
Universitat Autonoma de Barcelona - Barcelona, SpainSeptember 2014 - September 2015
Certificate II and III in Business
Australian Pacific Coll - New South Wales, AustraliaJanuary 2013 - December 2013
Bachelor Degree in Tourism - Tourism Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainJanuary 2005 - September 2010
CatalanNative or fluent100%
SpanishNative or fluent100%
- manage multiple priorities
- Results oriented
- Strong negotiator
- Team player
Best Final Degree Project in Tourism Management 2009 for “Gaspar Espuña – CETT Foundation”. Title: Couch tourism in Barcelona (Solidarity tourism without economic transitions).