Deeksha Rajpoot

Spa Manager at NStyle International Spa

Lives in United Arab Emirates

over 6 months ago

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Established and creative hospitality professional with a comprehensive knowledge of diverse spa operations including successful refurbishments. Experienced in both corporate and luxury resorts with 5 year of experience in Maldives and UAE and am innovative in my approach. With experience of Executive level roles I provide strong organizational skills and experience in the coordination of complex and multi-departmental activities developed through working in properties situated in highly remote locations requiring flexibility in approach and problem solving skills.

Specialties: Training, Sales & Marketing, Yield Management, Quality Control,Creativity,Guest Relationships, Partner Relationships, High Personal Integrity, Honesty,Creativity, Quality Auditing,

Experience

Spa Manager

NStyle International Spa - Abu Dhabi, United Arab Emirates

Spa & Wellness

January 2017 - February 2018 · 1 year and 2 months

Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines. Plan or direct spa services, promotion, spa menu and monthly or quarterly action plan on sales and marketing. Train staff in the use or sale of products, programs, or activities by assesses employee performance and suggest ways to improve work. Coordinate facility schedules to maximize usage and efficiency. Establish and achieve spa targets as well staff individual targets on services and retails. Inventory products and order new supplies. Monitor operations to ensure compliance with applicable health, safety, or hygiene standards. Recruit, interview, or hire employees. Respond to customer inquiries or complaints to achieve higher in customer satisfaction survey. ACHIEVEMENTS In Nstyle International Spa ,2016 revenue increase by 55% compare to Last year 2015 and 19% increase in retail. In 2017 my team achieved 35% increase in total revenue compare to 2016 and 23% increase in retail. In SWOT analysis my team of 25 therapist achieved more than 70% score with 6 staff get promotions with management training. Recruiting, hiring, training, mentoring, and managing between 60 and 85 employees while driving and maintaining world-class hospitality and spa service standards. Employee of the month in May 2016 by Nstyle International spa as well “Best Spa of the month” twice among 14 spa in Dubai and Abu Dhabi. “Best spa of the Month” in NStyle International spa 2016.
Assistant Spa Manager

Nstyle International - Abu Dhabi, United Arab Emirates

Spa & Wellness

May 2016 - December 2016 · 8 months

Recruit and Oversee Staff Manage Operations Budget Assist with Promotions and Sales Supervise Facility Maintenance Ensure Customer Satisfaction Hiring, training and developing staff Evaluating and establishing sales goals
Spa team Leader-Therapist

Park Hyatt Abu Dhabi - Abu Dhabi, United Arab Emirates

Spa & Wellness

May 2015 - May 2016 · 1 year and 1 month

Responsible for training all new front desk staff, spa attendants and Therapists and ensuring all job requirements and standards are met directed by the Spa Manager. Assist spa Manager to run the spa Operation smoothly. Assist team to reach their individual and spa revenue Targets by upgrading service and recommending retails to guests. Effectively resolve guest complaints and communicate with the Spa Manager regarding issues and resolutions. Coaching and evaluating of spa team performance. Answer questions about available services, general property information and assist guest to deliver authentic hospitality according to brands. Ensure adherence to quality improvement or corrective action plans. Ensure cleanliness of all guests’ area and Hygiene of spa and treatments rooms. Perform spa services when and if needed. Perform other reasonable job duties as requested by the Spa Manger. Ability to work under pressure in a fast paced environment. ACHIEVEMENTS Through the local marketing and tie-ups with commercial companies establish spa and gym membership with 90 regular guests every month in 2015-2016. Conduct and successfully achieved every month 16 hours of interdepartmental training for each technicians, GSO’S and spa attendants. Arrange suppliers for launching and train the staff for Nature Bisse and Mama mio product range.
Spa Team Leader-Yoga Instructor

Park Hyatt Maldives Hadahaa - Upper South Province, Maldives

Spa & Wellness

May 2013 - May 2015 · 2 years and 1 month

Consistently offer professional, friendly and engaging service Lead day to day operations of the SPA and ensure all guests have a safe and enjoyable experience Ensure all equipment is functioning properly and used according to the rules of the facility Promote and organize all guests members fitness programs and activities Ensure guests are provided with proper instruction on the use of equipment and fitness information Maintain all attendance records and ensure they are accurate and guests are registered according to standards Promote the facility and organize special events as required Ensure the Health Club/SPA area is clean and well maintained Attend regularly scheduled departmental meetings Assist in the recruitment, development and training of all Colleagues Balance operational, administrative and Colleague needs Follow departmental policies and procedures Follow all safety and sanitation policies Other duties as assigned ACHIEVEMENTS Employee Of the year 2013-2014. Published an article on Aqua Yoga by “Get a Travel Deal Magazine” in October 2013. Appreciated by “Maldives Complete “Blog (Best Of Maldivian) on Aqua Yoga. (October 2014)
Yoga Teacher

Bal Bharti Public school - Delhi, India

Spa & Wellness

April 2012 - April 2013 · 1 year and 1 month

1. Lead yoga classes according to the assigned schedule 2. Teach safe, effective exercises to a variety
Yoga Teacher

K.R.Mamaglam world school - Delhi, India

Spa & Wellness

April 2007 - May 2011 · 4 years and 2 months

1. Monitor fitness level and requirements of all participants and design classes to suit individual need. 2. Develop and maintain professional relationship with participants 3. Prepare and promote schedule for group fitness and assist participant to attend fitness classes. 4. Perform and demonstrate all yoga exercises to participants and ensure compliance to safety and health standard. 5. Assist participants to perform all exercises effectively. 6. Evaluate exercises perform by participants and recommend correction whenever required. 7. Maintain neat and clean exercise room at all times. 8. Coordinate with participants and counsel on lifestyle and diet issues to ensure healthy body and mind. 9. Analyze each participant requirement and develop exercises to suit every individual. 10. Design safe and comprehensive yoga programs for various participants from diverse group. 11. Prepare groups for classes and demonstrate exercises. 12. Inform participants in various forms of yoga and its effect on body and mind. 13. Monitor participant performance and recommend different form of yoga if required. 14. Ensure appropriate ambiance for participants to perform yoga exercises. 15. Ensure customer satisfaction and assist in answering all participant queries.

Education

Bachelor in Naturopath and Yogic science

All India Alternative Medicine&Holistic Healing- India Calcutta - Kolkata, India

May 2004 - April 2007

 Massage therapy:-Herbal Poultices, Aromatherapy, Hot stone, Deep tissue, Lummi Lummi(Hawaii),Pre-natal massage  Yoga & Meditation.  Anatomy and Physiology of body  Colour therapy.  Acupressure  Naturopathy:-Mud therapy, Hydrotherapy
Diploma in yoga and Naturopath

Indian Insititute of Yogic science and naturopathy,New Delhi - New Delhi, India

March 2003 - April 2004

Massage therapy:-Herbal Poultices, Aromatherapy, Hot stone, Deep tissue, Lummi Lummi(Hawaii),Pre-natal massage  Yoga & Meditation.  Anatomy and Physiology of body  Colour therapy.  Acupressure  Naturopathy:-Mud therapy, Hydrotherapy

Languages

Skills

Being Organised
Expense Management
Financial management
Good customer service
High quality standard
Hiring, training staff
KPI analysis
menu management
On job training
Pay Roll
Promotional Planning
Retail customer service
Skills Leadership
Spa Managment
Stock inventory
Strategic Planning
Strong hospitality

Other

Achievments

• Employee of the month in May 2016 by Nstyle International beauty lounge as well “Store of the month” twice among 14 stores in Dubai and Abu Dhabi.
• “Best Store of the Month” in NStyle Beauty Lounge 2016.
• Employee Of the year 2013-2014.
• Published an article on Aqua Yoga by “Get a Travel Deal Magazine” in October 2013.
• Appreciated by “Maldives Complete “Blog (Best Of Maldivian) on Aqua Yoga. (October 2014) http://maldivescomplete.com/blogs/maldivescomplete/archive/2014/10/23/best-of-the-maldives-aqua-yoga-park-hyatt-hadahaa.aspx