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Experience
10 years and 4 months
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Front Office Manager
Imeretinskiy resort - Sochi, Russia
ReceptionFebruary 2017 - Now · 7 years and 2 monthsAs a Front Office Manager I have to manage with wide range of various questions connected with guest satisfaction, operation control, staff training. To reach a good result I need to use several PC programs simultaneously, such as: opera pms, 1c, valmaster. I'm absolutely glad to be a part of such a big company where I can always find out something new and get passion to go on and improve my skills.
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Night Auditor
Imeretinskiy resort - Sochi, Russia
ReceptionJuly 2015 - February 2017 · 1 year and 8 monthsAs an auditor in financial department in this hotel I have to close business date in such hotel programs as "Opera PMS" and "Micros". Furthermore, my functions are: to make a daily revenue report; control front desk work during night shift; find mistakes made in rate codes; room availability and revenue forecasting; Moreover I have to help night manager and front office desk manager with solving of different kinf of guest's problems, consider their questions and making right decisions//
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Front Office Agent
The Rezidor Hotel Group - Sochi, Russia
ReceptionDecember 2013 - May 2015 · 1 year and 6 months
Education
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Specialist
South Ural State University - Chelyabinsk, Russia
September 2007 - July 2012
Languages
3 languages
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English
Native or fluent
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Russian
Native or fluent
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Spanish
Notions
Personal information
Nationalities
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Russian
Skills
10 skills
- 1C
- Driving License
- Hardworker
- Hospitality
- Micros Opera
- Opera PMS
- Precise
- Responsible and reliable
- Teamwork
- Willing to help
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