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Front Office Manager
Imeretinskiy resort - Sochi, RussiaFront Office receptionFebruary 2017 - Now · 1 year and 12 months
As a Front Office Manager I have to manage with wide range of various questions connected with guest satisfaction, operation control, staff training. To reach a good result I need to use several PC programs simultaneously, such as: opera pms, 1c, valmaster. I'm absolutely glad to be a part of such a big company where I can always find out something new and get passion to go on and improve my skills.
Imeretinskiy resort - Sochi, RussiaFinance/AccountingJuly 2015 - February 2017 · 1 year and 8 months
As an auditor in financial department in this hotel I have to close business date in such hotel programs as "Opera PMS" and "Micros". Furthermore, my functions are: to make a daily revenue report; control front desk work during night shift; find mistakes made in rate codes; room availability and revenue forecasting; Moreover I have to help night manager and front office desk manager with solving of different kinf of guest's problems, consider their questions and making right decisions//
Front Office Agent
The Rezidor Hotel Group - Sochi, RussiaFront Office receptionDecember 2013 - May 2015 · 1 year and 6 months
South Ural State University - Chelyabinsk, RussiaSeptember 2007 - July 2012
RussianNative or fluent100%
EnglishNative or fluent100%
- Driving License
- Micros Opera
- Opera PMS
- Responsible and reliable
- Willing to help