Derick Muhuhe

Derick Muhuhe

Concierge Agent at imperial royal hotel
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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  • Concierge Agent

    imperial royal hotel - Kampala, Uganda

    Customer Service
    April 2016 - December 2017 · 1 year and 9 months

    .Welcoming guests to the hotel and directing them to their hotel rooms. .Informing guests of the hotel safety procedures and ensuring that they fully enjoy the stay. •Selling hotel goods and advising guests of any restrictions at the premises •Reassuring guests and ensuring that they follow safety procedures correctly in emergency situations •Responsible for assisting guests with arranging their tours, excursions and transfers from airports and other transportation hubs to cities. •Advising guests on all aspects of their stay and providing information on the surrounding areas like; restaurants, shopping centers and nightlife. •Coordinating with housekeeping and management in order to deliver quality service to all our guests. •Arranging transportation, entertainment and ensure all guests’ special requests are effectively worked upon.


  • English
    Native or fluent


  • A team player
  • Service Delivery
  • Very good communication
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