Diana Alves

Diana Alves

Guest Services at Noah Surf House Portugal
Lives in Santa Cruz, Silveira, Portugal

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2 years and 5 months

  • Guest Services

    Noah Surf House Portugal - Santa Cruz, Silveira, Portugal

    Front Office reception
    July 2018 - Now · 1 year

    - Check in and check out; - Rooms and restaurant reservations; - Answer telephone calls (from guests, non guest and coworkers);

  • At Your Service Agent

    Marriott International - Óbidos Municipality, Portugal

    Customer Service
    August 2017 - October 2017 · 3 months

  • At Your Service Agent (Trainee)

    Marriott International - Óbidos Municipality, Portugal

    Customer Service
    January 2017 - July 2017 · 7 months

    - Answer telephone calls; - Answer and process all guest calls, requests, questions or concerns; - Advise guest of any messages received for them; - Receive, record an relay messages accurately; - Provide information to guests about room features and local interests; - Report accidents, injuries and unsafe work conditions to manager; - Insert all the guest information on the system (Opera PMS); - Assist guests with any problem in the room; - Provide all the support to the guests of the resort; - Training the new employees; - Assist the reception with back office work; - Assist the reception with check in and check out

  • Spa Receptionist

    Marriott International - Óbidos Municipality, Portugal

    Spa & Wellness
    June 2016 - December 2016 · 7 months

    - Welcome all guests and explain all the services, promotions and retail; - Co-ordinate guests consultation records with the therapists; - Responsible for all the billing procedures at the reception desk as well as the tasks included at the end of the day's work. - Schedule reservations of spa services for guests and monitor availability of treatments and staff (maximizing use of time)


  • MSc in Hospitality Management and Administration

    Escola Superior de Turismo e Tecnologia do Mar - Peniche, Portugal

    September 2015 - May 2018

  • Bachelor degree in Management

    Universidade de Aveiro - Aveiro, Portugal

    September 2010 - January 2014


3 languages

  • Portuguese

    Native or fluent

  • English

    Professional working

  • Spanish


Personal information


  • Portuguese

Date of birth

September 25th 1992

Driving License



7 skills

  • Adaptability
  • Detailed-oriented
  • Hotel Opera PMS System
  • Micros POS
  • Positive Thinking
  • Self motived
  • Teamwork spirit
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