Diana Alves

Diana Alves

Guest Services at Noah Surf House Portugal
Lives in Santa Cruz, Silveira, Portugal

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Experience

2 years and 5 months

  • Guest Services

    Noah Surf House Portugal - Santa Cruz, Silveira, Portugal

    Front Office reception
    July 2018 - Now · 1 year

    - Check in and check out; - Rooms and restaurant reservations; - Answer telephone calls (from guests, non guest and coworkers);

  • At Your Service Agent

    Marriott International - Óbidos Municipality, Portugal

    Customer Service
    August 2017 - October 2017 · 3 months

  • At Your Service Agent (Trainee)

    Marriott International - Óbidos Municipality, Portugal

    Customer Service
    January 2017 - July 2017 · 7 months

    - Answer telephone calls; - Answer and process all guest calls, requests, questions or concerns; - Advise guest of any messages received for them; - Receive, record an relay messages accurately; - Provide information to guests about room features and local interests; - Report accidents, injuries and unsafe work conditions to manager; - Insert all the guest information on the system (Opera PMS); - Assist guests with any problem in the room; - Provide all the support to the guests of the resort; - Training the new employees; - Assist the reception with back office work; - Assist the reception with check in and check out

  • Spa Receptionist

    Marriott International - Óbidos Municipality, Portugal

    Spa & Wellness
    June 2016 - December 2016 · 7 months

    - Welcome all guests and explain all the services, promotions and retail; - Co-ordinate guests consultation records with the therapists; - Responsible for all the billing procedures at the reception desk as well as the tasks included at the end of the day's work. - Schedule reservations of spa services for guests and monitor availability of treatments and staff (maximizing use of time)

Education

  • MSc in Hospitality Management and Administration

    Escola Superior de Turismo e Tecnologia do Mar - Peniche, Portugal

    September 2015 - May 2018

  • Bachelor degree in Management

    Universidade de Aveiro - Aveiro, Portugal

    September 2010 - January 2014

Languages

3 languages

  • Portuguese

    Native or fluent

  • English

    Professional working

  • Spanish

    Notions

Personal information

Nationalities

  • Portuguese

Date of birth

September 25th 1992

Driving License

Yes

Skills

7 skills

  • Adaptability
  • Detailed-oriented
  • Hotel Opera PMS System
  • Micros POS
  • Positive Thinking
  • Self motived
  • Teamwork spirit
Connections
Mihai Lițoiu
Sales Account Executive at JW Marriott Bucharest Grand Hotel
Krisantus Sutrisno
People and Culture Officer at Four Seasons Hotels and Resorts
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
View 8 connections
Following
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London, United Kingdom
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