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Off to Work - London, United KingdomF&B serviceMay 2014 - Now
Main Duties: • Took orders and increased sales by providing excellent customer service to guests at high-class events at various locations around London, such as Wembley Stadium, Guards Polo Club and Coworth Park. • Worked efficiently in compliance with Health and Safety company policies and regulations. • Improved overall service efficiency by displaying a positive and team-spirited attitude, working closely with the management team in order to achieve given objectives. • Showed great organizational skills in setting up venues, arranging tables and seating spaces etc. Working in a diverse and highly dynamic environment enabled me to develop my cultural knowledge and multi-tasking ability and therefore adapt to numerous circumstances in order to ensure overall customer satisfaction.
Hotel Mercur - Galați, RomaniaManagement TraineeJune 2012 - August 2013
Main Duties: • Assisted hotel guests with a wide range of enquiries and improved my problem-solving skills byefficiently dealing with customer complaints in a diplomatic manner. • Improved my self-management skills by taking initiative in assisting in daily operations. • Showed innovation in suggesting possible improvement methods regarding service and entertainment delivery. • Assisted in the planning of different events and helped during busy seasonal periods. • Provided customer feedback to the hotel manager regarding the perceived service and product quality. Being an intern at this prestigious hotel in my home town allowed me to widen my commercial awareness and sense of responsibility and thus acquire valuable employability skills.
International Hospitality and Tourism Management
University of Surrey, School of Hospitality and Tourism Management - England, United KingdomOctober 2013 - June 2017
Advanced Mathematics and Computer Science
National College “Vasile Alecsandri” - Galați, RomaniaSeptember 2005 - June 2013
RomanianNative or fluent100%