Diana Ingrid Meterna

Waitress at Off to Work
Lives in London, United Kingdom
over 6 months ago

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Experience

  • Waitress

    Off to Work - London, United Kingdom

    F&B service
    May 2014 - Now

    Main Duties: • Took orders and increased sales by providing excellent customer service to guests at high-class events at various locations around London, such as Wembley Stadium, Guards Polo Club and Coworth Park. • Worked efficiently in compliance with Health and Safety company policies and regulations. • Improved overall service efficiency by displaying a positive and team-spirited attitude, working closely with the management team in order to achieve given objectives. • Showed great organizational skills in setting up venues, arranging tables and seating spaces etc. Working in a diverse and highly dynamic environment enabled me to develop my cultural knowledge and multi-tasking ability and therefore adapt to numerous circumstances in order to ensure overall customer satisfaction.

  • Summer Intern

    Hotel Mercur - Galați, Romania

    Management Trainee
    June 2012 - August 2013

    Main Duties: • Assisted hotel guests with a wide range of enquiries and improved my problem-solving skills byefficiently dealing with customer complaints in a diplomatic manner. • Improved my self-management skills by taking initiative in assisting in daily operations. • Showed innovation in suggesting possible improvement methods regarding service and entertainment delivery. • Assisted in the planning of different events and helped during busy seasonal periods. • Provided customer feedback to the hotel manager regarding the perceived service and product quality. Being an intern at this prestigious hotel in my home town allowed me to widen my commercial awareness and sense of responsibility and thus acquire valuable employability skills.

Education

Languages

  • Romanian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%
  • Spanish
    Notions
    20%
  • Russian
    Notions
    20%

Other

  • Other skills

    Other skills

Following
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