Diana Mahfouz

Diana Mahfouz

Student from Vatel Madrid (Spain)
Lives in Madrid, Spain

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About me

University Student preparing a Bachelor in International Tourism and Hospitality Management - Vatel Business School. Currently in Bordeaux, graduating in June 2019 and looking for a seasonal job in Paris (July 2019)


1 year and 7 months

  • Receptionist Trainee

    Hotel Hospes Puerta de Alcalá - Madrid, Spain

    Front Office reception
    October 2017 - February 2018 · 5 months

    Receptionist (trainee) Located in a royal house from the 19th Century in the heart of the capital, this 5 Star Boutique Hotel, can be found at Alcalá Gate and in front of the inspiring Retiro Park.

  • Internship

    International Hotel Business Management School - Vatel Madrid, France - Bordeaux, France

    Administration & General
    September 2016 - July 2017 · 11 months

    A two weeks internship a a 4* hotel, Seeko'o, in Bordeaux, as a receptionnist trainee A two weeks internship in a japanese restaurant named "Le Nama", in Bordeaux as a cook (learning all the basics of japanese cuisine) A two weeks internship in a pastry shop named "Pâtisserie Gaston", in Bordeaux (learning all the basics of french pastry, puff dough, creams...) A two weeks internship in the restaurant of the hotel Vatel 4*, Breakfast and Lunch Service. A two weeks internship in the hotel Mercure Cité Mondiale 4*, Housekeeping department.

  • Waitress

    Barrière - Bordeaux, France

    F&B service
    September 2016 - June 2017 · 10 months

    Part time waitress in a Barrière Restaurant in Bordeaux (main restaurant, events, catering services, host, working in banquets, runner): providing excellent customer service to ensure satisfaction, taking customers orders, delivering food, making menu recommendations, answering questions...)

  • Cross Training (Front Office, F&B and Housekeeping department)

    Le Palace des Neiges 5* - Courchevel 1850, Saint-Bon-Tarentaise, France

    Administration & General
    December 2016 - April 2017 · 5 months

    Housekeeping trainee (1 month): learning room and bathroom cleanliness standards in a 5* hotel, providing efficient service to the customers to maximize the guest satisfaction. Front Office trainee (1 and a half month): assist the daily Front Office operations (accurate and efficient running of reception, check in/out, respond to special guest queries, demonstrate a highlevel of customer service, maximize room occupancy, answer calls...) Food & Beverage trainee (1 and a half month): welcoming guests, working in all areas of F&B (bar, restaurant, room service, conference and events), taking and delivering customer orders, preparing set ups for tables and rooms, following cash handling procedures, managing guest queries, ensuring cleanliness of work areas...

  • Sales Promoter

    Mini Cooper - Abu Dhabi, United Arab Emirates

    Sales & Marketing
    July 2016 - July 2016 · 1 month

    Yas Island Mall Mini Cooper : car promotion (roadshow), reception of the customers, customer service.

  • Hostess

    ADNEC - Abu Dhabi, United Arab Emirates

    July 2016 - July 2016 · 1 month

    Ramadan Tent, Abu Dhabi Capital Majlis: reservations, welcoming guests, waitress.

  • Hostess

    WOW Events & Exhibitions - Abu Dhabi, United Arab Emirates

    Guest Relations
    May 2016 - May 2016 · 1 month

    Communicating science through in an informal and exciting way in different schools around Abu Dhabi and Al Ain. A fascinating experience that has improved my communication skills, leadership skills, and team work skills (I was working in the solar system workshop)

  • Kitchen Intern - Pastry Section

    Hilton Worldwide - Abu Dhabi, United Arab Emirates

    July 2015 - July 2015 · 1 month

    Preparing pastry product in any assigned areas, preparing the station and keeping the whole area clean. Controlling waste, hygiene, and learning rules, regulations and procedures.


Currently studying

  • Bachelor's Degree, International Hotel Management

    Vatel Madrid (Spain) [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Madrid, Spain

    September 2016 - Now

  • ATCL Trinity Piano Diploma

    Trinity College London - London, United Kingdom

    June 2014 - June 2014

    Level 4 Diploma in Music Performance - DISTINCTION

  • Baccalauréat général scientifique

    Lycée Louis Massignon - Abu Dhabi, United Arab Emirates

    September 2004 - July 2015

    School Representative (2015), treasurer of the Prom School Committee (2016), Participation in the organization of the fundraising of the school Prom (concerts, fairs, sales, sports events...). Creation of sponsorship proposals.


4 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Arabic

    Native or fluent

  • Spanish

    Professional working

Additional Information

4 informations shared

  • GMAT


  • Hobbies and interests

    Piano, Guitar, Travels, Passion for pastry, Tutoring, Piano lessons, Volunteering, Reglar sport, events organization

  • Volunteer

    Environment Agency Abu Dhabi (EAD): environmental awareness promoter.

  • IELTS International English Language Testing System

    Overal 7.0 / 9.0

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