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Guest Service Agent
Sheraton Grand Hotel Macau - MacauFront Office receptionApril 2016 - September 2016
I had the opportunity to work amongst a very cooperative team and to experience the adrenaline that this job has given me. Working for the biggest Sheraton in the world, which includes 4,000 rooms, was very challenging as it is always busy. My tasks include checking in/out the guests at the main lobby as well as the express check-out counter. I also had to promote some of the hotels benefits for the guests and ensure all their needs are fulfilled.
Sheraton Grand Macao Hotel - MacauHousekeepingJuly 2013 - June 2016
My internship program within the Housekeeping Department was divided into different sections to have a scope of this department. The sub departments are the following: - Linen - Laundry - Public Area - Order Taker - Room Attendant - Guest Runner - Supervisor
F&B Intern - Waitress
Golden Residence Hotel - MacauF&B serviceAugust 2012 - January 2013
- Doing the mise en place of the restaurant for every meal - Serve requested drinks for the guests - Prepare tasks for next day's service
BA in Hospitality and Tourism Management
IHTTI School of Hotel Management - Neuchâtel, SwitzerlandFebruary 2012 - January 2015
PortugueseNative or fluent100%
EnglishNative or fluent100%
- Microsoft Excel
- Microsoft Office Word
- Microsoft PowerPoint
- PMS OPERA