Diana Senna Fernandes

Diana Senna Fernandes

Guest Service Agent at Sheraton Grand Hotel Macau
Lives in Lisbon, Portugal
over 6 months ago

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Experience

  • Guest Service Agent

    Sheraton Grand Hotel Macau - Macau

    Front Office reception
    April 2016 - September 2016

    I had the opportunity to work amongst a very cooperative team and to experience the adrenaline that this job has given me. Working for the biggest Sheraton in the world, which includes 4,000 rooms, was very challenging as it is always busy. My tasks include checking in/out the guests at the main lobby as well as the express check-out counter. I also had to promote some of the hotels benefits for the guests and ensure all their needs are fulfilled.

  • Housekeeping Intern

    Sheraton Grand Macao Hotel - Macau

    Housekeeping
    July 2013 - June 2016

    My internship program within the Housekeeping Department was divided into different sections to have a scope of this department. The sub departments are the following: - Linen - Laundry - Public Area - Order Taker - Room Attendant - Guest Runner - Supervisor

  • F&B Intern - Waitress

    Golden Residence Hotel - Macau

    F&B service
    August 2012 - January 2013

    - Doing the mise en place of the restaurant for every meal - Serve requested drinks for the guests - Prepare tasks for next day's service

Education

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Chinese
    Limited working
    40%

Skills

  • Microsoft Excel
  • Microsoft Office Word
  • Microsoft PowerPoint
  • PMS OPERA
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