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About me
After a visit to the Trianon Palace (Versailles, France), the choice to work in the hotel industry came naturally: I knew right away that I wanted to make my career in luxury hotels, the ones that make you dream.
Throughout my studies, I chose to do my internships in different positions in the Room Division department, to understand the operation of a hotel as well as guests’ expectations. My experiences in England and Spain have allowed me to improve my language skills.
Currently in charge of two prestigious Parisian hotels, I am keen to sell the French Art of Living to clients all over the world. I also enjoy conducting trainings, during which I pass on the DNA of the hotels to my colleagues. I like to find areas of improvement and come up with creative solutions to support the management.
People I met so far have helped shape the professional I am today. Demanding and determined, I value teamwork.
When I'm not working, I appreciate running for endurance and self-improvement. Pastry is also one of my passions, much to the delight of those around me!
Experience
9 years and 7 months
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Reservations Specialist
Dorchester Collection - London, United Kingdom
ReservationsApril 2019 - Now · 5 yearsManaging guests' telephone and email enquiries for all Dorchester Collection properties (9 hotels); delivering product knowledge trainings; coaching and mentoring a team (max 10 people)
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Reservations Sales Agent
Hôtel Plaza Athénée - Dorchester Collection - Paris, France
ReservationsSeptember 2017 - April 2019 · 1 year and 8 monthsReservations Sales Executive for Hotel Plaza Athénée & Le Meurice Paris Taking individual reservations for Hotel Plaza Athénée and Le Meurice; following up the service quality
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Sales, Communication & Marketing Assistant
La Maison Champs Elysées - Paris, France
SalesSeptember 2016 - May 2017 · 9 monthsAssisting the Sales Director as follow: Managing group reservations for La Table du Huit restaurant (cocktail, lunch, dinner) - External: informing clients according to their request; drawing up quotes; following up files from confirmation to the event's achievement; following up with clients - Internal: drawing up function sheets; communicating with other departments (F&B, kitchen) Assisting the Hospitality-Marketing-Communication Manager as follow: Designing visual communication and promotional media; updating information on websites; answering guests' comments through Trip Advisor; following up procedures for the renewal of the fifth star (hotel ranking according to Atout France)
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Assistant Revenue Manager
Hotel Hospes Palau de la Mar - Valencia, Spain
Revenue ManagementMay 2016 - August 2016 · 4 monthsIn addition to reservation tasks, assisting the Revenue Manager in updating the daily competition check; changing daily rate in PMS and extranets; managing rooms availability
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Polyvalant Front Office Agent
Hotel Le Six - Paris, France
ReceptionOctober 2015 - February 2016 · 5 monthsChecking-in and checking-out; guest relations; conciergerie; preparing invoices; checking payment methods; controlling receipts; identifying debit accounts; closing the cash register; bar and room service management (punctually)
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Reservations Agent
Hotel Russell - London, United Kingdom
ReservationsMay 2015 - September 2015 · 5 months**Now called Kimpton Fitzroy London Hotel** Individual and group reservations (creating blocks, updating rooming list); managing no-shows; analysing monthly results
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Reservations Agent
Hotel Astor Saint-Honoré - Paris, France
ReservationsOctober 2014 - April 2015 · 7 months**Now called Maison Astor Paris, Curio Collection by Hilton** Taking individual reservations (by telephone and emails); optimising sales and maximising occupation and revenue according to the Yield management; inputting, checking and updating reservations; answering to special requests; understanding distribution channels; checking extranet websites and payments
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Housekeeper
Waldorf Astoria Versailles - Trianon Palace - Versailles, France
HousekeepingApril 2014 - September 2014 · 6 monthsSupervising a team of 10 chambermaids (drawing up daily planning, controlling rooms); checking and insuring a personalised service to customers; managing the department stocks
Education
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MBA in Hospitality Management
MBA ESG - Business School - Paris, France
September 2016 - July 2018 -
European Bachelor in Hospitality and Tourism Management
CMH Paris - Centre de Management Hôtelier International - Paris, France
October 2013 - October 2016
Languages
3 languages
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French
Native or fluent
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English
Native or fluent
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Spanish
Professional working
Personal information
Nationalities
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French
Date of birth
February 17th 1995
Driving License
Yes
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