Diane D'ANDREA

Diane D'ANDREA

Reservations Specialist at Dorchester Collection
Lives in London, United Kingdom

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About me

After a visit to the Trianon Palace (Versailles, France), the choice to work in the hotel industry came naturally: I knew right away that I wanted to make my career in luxury hotels, the ones that make you dream.

Throughout my studies, I chose to do my internships in different positions in the Room Division department, to understand the operation of a hotel as well as guests’ expectations. My experiences in England and Spain have allowed me to improve my language skills.

Currently in charge of two prestigious Parisian hotels, I am keen to sell the French Art of Living to clients all over the world. I also enjoy conducting trainings, during which I pass on the DNA of the hotels to my colleagues. I like to find areas of improvement and come up with creative solutions to support the management.

People I met so far have helped shape the professional I am today. Demanding and determined, I value teamwork.

When I'm not working, I appreciate running for endurance and self-improvement. Pastry is also one of my passions, much to the delight of those around me!

Experience

9 years and 7 months

  • Reservations Specialist

    Dorchester Collection - London, United Kingdom

    Reservations
    April 2019 - Now · 5 years

    Managing guests' telephone and email enquiries for all Dorchester Collection properties (9 hotels); delivering product knowledge trainings; coaching and mentoring a team (max 10 people)

  • Reservations Sales Agent

    Hôtel Plaza Athénée - Dorchester Collection - Paris, France

    Reservations
    September 2017 - April 2019 · 1 year and 8 months

    Reservations Sales Executive for Hotel Plaza Athénée & Le Meurice Paris Taking individual reservations for Hotel Plaza Athénée and Le Meurice; following up the service quality

  • Sales, Communication & Marketing Assistant

    La Maison Champs Elysées - Paris, France

    Sales
    September 2016 - May 2017 · 9 months

    Assisting the Sales Director as follow: Managing group reservations for La Table du Huit restaurant (cocktail, lunch, dinner) - External: informing clients according to their request; drawing up quotes; following up files from confirmation to the event's achievement; following up with clients - Internal: drawing up function sheets; communicating with other departments (F&B, kitchen) Assisting the Hospitality-Marketing-Communication Manager as follow: Designing visual communication and promotional media; updating information on websites; answering guests' comments through Trip Advisor; following up procedures for the renewal of the fifth star (hotel ranking according to Atout France)

  • Assistant Revenue Manager

    Hotel Hospes Palau de la Mar - Valencia, Spain

    Revenue Management
    May 2016 - August 2016 · 4 months

    In addition to reservation tasks, assisting the Revenue Manager in updating the daily competition check; changing daily rate in PMS and extranets; managing rooms availability

  • Polyvalant Front Office Agent

    Hotel Le Six - Paris, France

    Reception
    October 2015 - February 2016 · 5 months

    Checking-in and checking-out; guest relations; conciergerie; preparing invoices; checking payment methods; controlling receipts; identifying debit accounts; closing the cash register; bar and room service management (punctually)

  • Reservations Agent

    Hotel Russell - London, United Kingdom

    Reservations
    May 2015 - September 2015 · 5 months

    **Now called Kimpton Fitzroy London Hotel** Individual and group reservations (creating blocks, updating rooming list); managing no-shows; analysing monthly results

  • Reservations Agent

    Hotel Astor Saint-Honoré - Paris, France

    Reservations
    October 2014 - April 2015 · 7 months

    **Now called Maison Astor Paris, Curio Collection by Hilton** Taking individual reservations (by telephone and emails); optimising sales and maximising occupation and revenue according to the Yield management; inputting, checking and updating reservations; answering to special requests; understanding distribution channels; checking extranet websites and payments

  • Housekeeper

    Waldorf Astoria Versailles - Trianon Palace - Versailles, France

    Housekeeping
    April 2014 - September 2014 · 6 months

    Supervising a team of 10 chambermaids (drawing up daily planning, controlling rooms); checking and insuring a personalised service to customers; managing the department stocks

Education

Languages

3 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Professional working

Personal information

Nationalities

  • French

Date of birth

February 17th 1995

Driving License

Yes

Connections
Amélie Lemoine
Sales support at Voyageurs du monde
Théo Kacmann
Front Office & concierge Trainee at Hôtel Rochechouart
Benzit Ismail
Front Office Manager at Eurostars Casablanca
View 8 connections
Following
Hosco
Hosco
Geneva, Switzerland
CMH Paris - Centre de Management Hôtelier International Berlin Marriott Hotel
Other members
Alexane Moebs
Paris, France
Liziane Teixeira
Saint-Barthélemy, France
Margaux Foucher
Issy-les-Moulineaux, France
View more
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