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Junior Account Manager
AccorHotels - Santo Domingo, Dominican RepublicFinance/AccountingJune 2012 - November 2012
As Junior Account Manager for Accor, I truly have been implicated in the definition of the 2013 operational plan. I was implicated in actions plans with the Account Manager, Miguel Goncalves, which included: -Financial reporting -Evaluating market trends -Competitor activity -Revenue management improvements
Junior Customer Service Manager
Hotel Lutetia - Paris, FranceFront Office receptionDecember 2008 - April 2009
As Junior Customer Service Manager, I realize how important communicating the right information is essential to coordinate with internal customer and staff. I had an excellent overview of the front office departement: -Sales requests -Check In/Check Out -Resolve complaints -Accounting training
Bachelor of science
Ecole hôtelière de Lausanne - Lausanne, SwitzerlandSeptember 2008 - June 2013
FrenchNative or fluent100%
SpanishNative or fluent100%