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About me
A Passionate Hospitality professional, graduated from Les Roches International School of Hotel Management and the University of León, with excellent Leadership skills, highly motivated to improve in this Industry and looking to continue a dynamic international career.
Experience
9 years and 6 months
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Business Manager
BBVA - León, Spain
ManagementJune 2019 - Now · 4 years and 10 months -
Country Manager
BBVA - Barcelona, Spain
ManagementNovember 2018 - May 2019 · 7 months-Follow-up of operations contracted through agents. -Post-linking operations from banking agents, which by mistake have been able to not be linked of origin. -Proceed certificates of training of current agents and new highs. -Offer support in the field of banking agents to the branch network commercial activities that comprise the Territorial Delegation. -Studies of analysis and selection of potential agents and planning of visits with the final candidates. -Firms of contracts with new agents or renewals. -Meetings with SME department to set objectives and identify niche markets, with the aim of identifying possible options to enhance the Active SMEs Business for the bank, through banking agents. -Offer support and training to bank agents. -Concert visits with agents and offices to enhance the sale to the final client. -Assist the different meetings and committees
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Polyvalent Front Office Agent
ACCOR - Barcelona, Spain
ReceptionFebruary 2018 - October 2018 · 9 months- Manage F&B orders and costs. - Management of breakfast buffet service (200 diners) as a restaurant and bar. - Management of maintenance of quality standards both in reception as in F&B. - Reception of clients (Check in). - Assignment of rooms according to the needs of the client. - Management of agency and third party commissions. - Group quotes. - Revenue management and pick-up. - Manage complaints and suggestions. - Commercial tasks. - Daily monitoring of customers, through comments on the websites and the direct deal. - Realization of proper concierge functions (consignment and keys). - Bill the expenses of the clients and farewell them (Check out).
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Front Office Agent
The Wittmore - Barcelona, Spain
ReceptionMarch 2017 - July 2017 · 6 months- Carry out the check in and check out procedures and standards. - Restaurant host during the events and highly occupation days. - Do the rooming to the new guests and show the hotel facilities and schedules. -Reception of telephone calls and taking both hotel and restaurant reservations. - Ensure guest's comfort and satisfaction , trying to meet all their demands. - Linking point between all departments of the hotel, especially Housekeeping and Maintenance.
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Front Office Agent
Hotusa Hotels S.A. - León, Spain
ReceptionSeptember 2015 - March 2017 · 1 year and 7 months- Welcoming of guests (Check in). - Room assignment according to customers needs. - Management of suggestions and complaints from clients. - Perform commercial functions, offering the corporate rate to clients from private companies and upselling of other hotel services. - Quotation and reservation management, both individual and groups. - Daily monitoring of customer satisfaction through comments on the websites and direct treatment. - Performing concierge functions (baggage room, keys, reservations of restaurants and events) - Supervising and sending daily production reports to the central administration of Hotusa. - Invoicing of customers expenses and checking out.
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Deputy GM
Paradores de Turismo de España SA - León, Spain
ManagementJanuary 2015 - August 2015 · 8 monthsAdjunto a Dirección – Parador Hostal de San Marcos - 5*GL Monumental Hotel of 184 rooms with 12 banqueting/conference rooms, 2 restaurants, bar, parking and three outdoor areas reserved for cocktails. - In charge of the whole operation according to the objectives set by the headquarters reporting to GM. - Organize, manage, coordinate and supervise all actions aimed to promoting, selling and advertising of the property. - Attend daily and weekly meetings with HOD’s to inform, get informed and discuss relevant issues. - Welcome VIP guests and potential clients. - Ensure operating procedures are followed. - Ensure quality and reputation standards set by the company. - Supervise and control the facilities of the property and the effectiveness of the preventive and corrective maintenance. - Assist with the planning and organization of staffing schedules and holiday rotas to ensure adequate staffing levels are maintained in accordance with the budget. - Supervise, train, coach and motivate HOD’s to achieve staff
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Statistics Private Teacher
Freelance - León, Spain
EducationOctober 2013 - June 2014 · 9 months- Teaching content. - Organize classes. - Adapt to student path. - Understand student needs. - Adaptability of schedule. - Motivate the students. - Check that they have understood the lessons.
Education
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Master Universitario en Dirección y Asesoramiento Financiero
UNIR - Basque Country, Spain
March 2018 - January 2019 -
Postgraduate Degree in Hotel Management
Les Roches Marbella International School of Hotel Management - Marbella, Spain
July 2014 - July 2015 -
Licenciatura en Administración y Dirección de Empresas
Universidad de León - León, Spain
September 2008 - September 2013
Languages
3 languages
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Spanish
Native or fluent
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Italian
Full professional
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English
Full professional
Personal information
Nationalities
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Spanish
Date of birth
June 10th 1990
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