Dijana Dakovic

Dijana Dakovic

Rooms Division Manager at Hotel Niko
Lives in Zadar, Croatia

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About me

I am a young hospitality professional seeking new and exciting challenges.

Experience

18 years and 2 months

  • Rooms Division Manager

    Hotel Niko - Zadar, Croatia

    Room Division Management
    June 2016 - Now · 7 years and 10 months

    Monitored and uploaded reservation system Welcomed all arriving guests Maintained a great work relationship with all departments Prepared revenue and occupancy forecasting Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner Ensured all employees were properly trained, knowledgeable and provided excellent guest service Overseeing day-to-day operations of the front office, including front desk, housekeeping and concierge services

  • Guest Service Manager / Duty Manager

    Rosedale On Robson Suite Hotel - Vancouver, Canada

    Guest Relations
    May 2015 - May 2016 · 1 year and 1 month

    Maintained professional manner in all customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach Blocked and pre-registered guests as per booking information Manage all databases and reports regularly and accurately

  • Front Office Manager

    Buccament Bay Resort - Saint Vincent and the Grenadines

    Reception
    April 2012 - May 2015 · 3 years and 2 months

    Managed a team of 10-15 staff, hired and trained all new front office and guest service agents Organized transfers to and from the resort. Greeted all arriving guests Ensured that all guests and visitors to the resort experience the highest level of service Promptly resolved guest complaints Reviewed all guest accounts and ensured that incidentals and room charges are updated on guest accounts Ensured that a great work relationship is maintained with all departments 4 days a month replaced the duty manager Successfully conducted night audit in absence of the night auditor

  • Store Manager

    Diamonds International - Vieux Fort, Saint Lucia

    Retail
    December 2008 - March 2012 · 3 years and 4 months

    Managed a team of 12-15 sales associates Design and implemented customer satisfaction metrics Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties Addressed customer inquiries and resolved complaints Ensured that the sales team is well informed about the new sales and promotions

  • Purser

    Carnival Cruise Lines - U.S. Air Force Academy, CO, United States

    Front Office reception
    May 2005 - February 2008 · 2 years and 10 months

    Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures Escorted all guests with special need to their staterooms, ensured that their equipment is on boar and set up in their cabins before set sail Assisted guests with lost luggage with contacting the airlines and and having the luggage forwarded to the next port of call Ensured that all non US Citizens have required documents for US ports of call

Education

  • Front Desk Operations

    Carnival Cruise Lines Purser College - Miami, FL, United States

    October 2005 - December 2005

    While working with CCL I obtained some other certificates Crisis Management And Human Behavior Course Crowd Management

  • GED: English Language

    London Study Centre - London, United Kingdom

    October 2003 - June 2005

  • No Diploma

    University Of Zadar - Zadar, Croatia

    October 1999 - May 2003

    Did not finish

  • High School Diploma in Languages

    Matija Mesic - Slavonski Brod, Croatia

    September 1996 - June 1999

Languages

4 languages

  • English

    Native or fluent

  • Croatian

    Native or fluent

  • German

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Croatian

Work Permits

  • European Union

Date of birth

August 03rd 1982

Driving License

Yes

Skills

6 skills

  • Duty manager
  • Effective Leader
  • Excellent front of house
  • Five star resort experience
  • Night audit
  • Opening and pre opening experience
Following
Kempinski Hotel San Lawrenz Jumeirah Group
Jumeirah Group
Dubai, United Arab Emirates
Hosco
Hosco
Geneva, Switzerland
Other members
Andela Petra Cvitanovic
Dubrovnik, Croatia
Zsanett Kustar
Basel, Switzerland
Adam Kamaras
Budapest, Hungary
Sheng Hui Hoh
Lucerne, Switzerland
Jaisal Patel
London, United Kingdom
View more
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