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About me
I am a young hospitality professional seeking new and exciting challenges.
Experience
18 years and 2 months
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Rooms Division Manager
Hotel Niko - Zadar, Croatia
Room Division ManagementJune 2016 - Now · 7 years and 10 monthsMonitored and uploaded reservation system Welcomed all arriving guests Maintained a great work relationship with all departments Prepared revenue and occupancy forecasting Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner Ensured all employees were properly trained, knowledgeable and provided excellent guest service Overseeing day-to-day operations of the front office, including front desk, housekeeping and concierge services
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Guest Service Manager / Duty Manager
Rosedale On Robson Suite Hotel - Vancouver, Canada
Guest RelationsMay 2015 - May 2016 · 1 year and 1 monthMaintained professional manner in all customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach Blocked and pre-registered guests as per booking information Manage all databases and reports regularly and accurately
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Front Office Manager
Buccament Bay Resort - Saint Vincent and the Grenadines
ReceptionApril 2012 - May 2015 · 3 years and 2 monthsManaged a team of 10-15 staff, hired and trained all new front office and guest service agents Organized transfers to and from the resort. Greeted all arriving guests Ensured that all guests and visitors to the resort experience the highest level of service Promptly resolved guest complaints Reviewed all guest accounts and ensured that incidentals and room charges are updated on guest accounts Ensured that a great work relationship is maintained with all departments 4 days a month replaced the duty manager Successfully conducted night audit in absence of the night auditor
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Store Manager
Diamonds International - Vieux Fort, Saint Lucia
RetailDecember 2008 - March 2012 · 3 years and 4 monthsManaged a team of 12-15 sales associates Design and implemented customer satisfaction metrics Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties Addressed customer inquiries and resolved complaints Ensured that the sales team is well informed about the new sales and promotions
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Purser
Carnival Cruise Lines - U.S. Air Force Academy, CO, United States
Front Office receptionMay 2005 - February 2008 · 2 years and 10 monthsAttended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures Escorted all guests with special need to their staterooms, ensured that their equipment is on boar and set up in their cabins before set sail Assisted guests with lost luggage with contacting the airlines and and having the luggage forwarded to the next port of call Ensured that all non US Citizens have required documents for US ports of call
Education
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Front Desk Operations
Carnival Cruise Lines Purser College - Miami, FL, United States
October 2005 - December 2005While working with CCL I obtained some other certificates Crisis Management And Human Behavior Course Crowd Management
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GED: English Language
London Study Centre - London, United Kingdom
October 2003 - June 2005 -
No Diploma
University Of Zadar - Zadar, Croatia
October 1999 - May 2003Did not finish
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High School Diploma in Languages
Matija Mesic - Slavonski Brod, Croatia
September 1996 - June 1999
Languages
4 languages
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English
Native or fluent
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Croatian
Native or fluent
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German
Professional working
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Spanish
Limited working
Personal information
Nationalities
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Croatian
Work Permits
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European Union
Date of birth
August 03rd 1982
Driving License
Yes
Skills
6 skills
- Duty manager
- Effective Leader
- Excellent front of house
- Five star resort experience
- Night audit
- Opening and pre opening experience
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