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As a Front & Back office Agent I am a capable professionist, with excellent organisational skills. Possessing a good team spirit, I'm deadline orientated and have a passion for providing the highest standards of hospitality proved throught my Concierge experience.
Front & Back Office Agent
Castello di Velona Resort & Thermal Spa - Montalcino, ItalyFront Office conciergeJune 2018 - Now · 6 months
Welcoming guests to the hotel in friendly and helpful manner, arranging for brief tours of the hotels rooms and facilities. Check out departing guests using the hotel’s accounting system taking payment from guests in the form of cash or credit cards Answering telephone inquiries promptly & professionally & transferring calls on. Dealing with and resolving customer complaints. Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift. Planned and coordinated extra activities for guests inside and outside the property, , Maintained valuable relationships with a variety of vendors throughout the city
Scuola Italiana Turismo Academy - Florence, ItalyJanuary 18 - May 2018