DILETTA PACINI

DILETTA PACINI

Front & Back Office Agent at Castello di Velona Resort & Thermal Spa
Lives in Florence, Italy
over 6 months ago

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As a Front & Back office Agent I am a capable professionist, with excellent organisational skills. Possessing a good team spirit, I'm deadline orientated and have a passion for providing the highest standards of hospitality proved throught my Concierge experience.

Experience

  • Front & Back Office Agent

    Castello di Velona Resort & Thermal Spa - Montalcino, Italy

    Front Office concierge
    June 2018 - Now · 6 months

    Welcoming guests to the hotel in friendly and helpful manner, arranging for brief tours of the hotels rooms and facilities. Check out departing guests using the hotel’s accounting system taking payment from guests in the form of cash or credit cards Answering telephone inquiries promptly & professionally & transferring calls on. Dealing with and resolving customer complaints. Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift. Planned and coordinated extra activities for guests inside and outside the property, , Maintained valuable relationships with a variety of vendors throughout the city

Education

Languages

  • English
    Professional working
    60%
  • French
    Notions
    20%
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