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My name is Dilshod and I am from Uzbekistan, having 8 years of experience in customer service in hospitality, including a unique experience as a Butler, I am confident on my skills which is needed to provide top-notch service in this position and make great contributions to encourage the growth of organization. I always provide thoughtful and courteous service with passion in anticipating guest needs with proactively and professionally. In every service I do, I seek an opportunities to create a memorable exciting indulged experiences. I know and I own every guest personally to deliver individualized extraordinary service.
Burj Al Arab - Jumeirah - Dubai, United Arab EmiratesRooms divisionMarch 2018 - Now · 11 months
Welcomes and hosts all guests in gracious, natural and spontaneous manner Conducts the check in and check outs, cashiering and all administrative tasks in Opera fast and efficient manner following all the standards Creates a personalized itinerary and arrangements for the guests before and during their stay with exceptional concierge services Maintains professional floor operations with personalized suite set ups, arranging amenities, serving evening amenities and drinks Provides packing and unpacking, valet services and all respective guest requests with calm, discrete and courteous manner Builds a thorough rapport with guests and maintains interaction in order to facilitate guest recognition and obtain specific individual preferences Co-ordinates and liaises at all times with the butler’s team and other departments Remains observant and provides creative, anticipative extra-special moments at every opportunity to build loyalty and exceed guest’s expectations Utilizes charm, warmth, extreme discretion, confidentiality and cordiality in providing attentive, highly detailed unobtrusive service to guests
Renaissance Downtown Hotel, Dubai - Dubai, United Arab EmiratesFront Office conciergeJuly 2017 - February 2018 · 8 months
Assisting the guests upon check in, check out and during the stay with going beyond Consistently offer professional, friendly and engaging personalized service Develop and maintain strong guest relationships to ensure their loyalty Provide exceptional Concierge information to our guests about local and area attractions Anticipating in all guests’ needs and offer the service before it is asked for Give recommendations and make dining and other reservations Make travel arrangements for sightseeing, tours and transfers
Front Desk Agent
Mövenpick Hotel Jumeirah Beach - Dubai, United Arab EmiratesFront Office receptionMay 2013 - February 2017 · 3 years and 10 months
Consistently offer professional, friendly service while attending to the guests’ requests and queries. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures Ensure a high level of product knowledge of the hotel room categories, room rates, packages, promotions and other general product knowledge - local areas, remain constantly updated with information and to be able to provide maximum assistance to guests and to colleagues Maximize room occupancy and use up-selling techniques to promote hotel services Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Deals with any complaint, taking action as appropriate and communicating the same to the immediate Supervisor/HOD, Develop a thorough knowledge of the Front Office Department’s operation and to work closely with other departments of the hotel Strictly follow hotel policies and procedures and adhere to strict grooming and hygiene standards
RussianNative or fluent100%
- Microsoft office skills
- MS Outlook
- Use opera