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I have just completed a BA (Hons) degree in Professional Culinary Management in University of Derby, Buxton. As an employee, I am very responsible and passionate about what I do. Being a part of the most fast-paced industry worldwide, gives me a lot of personal satisfaction, as I learn new things about it every day. I am eager to learn everything about the industry and immerse myself into the culinary and hospitality business. Coming from a cultural background, in which hospitality is very well developed, I feel that I am culturally-aware of different trends, people, backgrounds and behaviors. I aim to deliver excellent customer service and go above and beyond guest expectations. I constantly strive towards perfection in my personal performance and am very self-critical and aware of my strengths and weaknesses.
BARBARELLAS WINE BAR LIMITED - Buxton, United KingdomOtherJuly 2017 - Now
Running day to day operations including: menu design and development, cocktail menu development and training, wine list revision and research, staff training and appraisals, stock control, cellar management and maintenance, financial control - accounts, business performance, staff wages. Running the recruitment processes from the job specification and posting to the interview and new staff training. Regularly doing on-the-job training, not only in terms of operations, but also on product knowledge, understanding and appreciation of products and services delivered. Maintaining excellence in customer service, service delivery and recovery, organising large parties, operating the reservations systems (online or offline), dealing with social media platforms, promotions, customer feedback and customer retention strategies. Analysing menus and promoting low popularity and high profit products to ensure stock rotation, customer satisfaction and business performance is up to a high standard. Keyholder - opening and closing the business, ensuring security and safety procedures are met. Day to day documentation organising, complying by industry standards and regulations (e.g Health & Safety, Fire Log books etc).
Barbarella's Wine Bar - Buxton, United KingdomF&B serviceMay 2016 - June 2017
Barbarella's Wine Bar - Buxton, United KingdomF&B serviceJanuary 2016 - June 2016
Part-time waiter/events staff
University of Derby - Buxton, United KingdomEventsJuly 2015 - August 2017
Part-time working for the university's commercial team at events, i.e. weddings, banquets, boxing matches, charity dinners.
Chitalishteto restaurant - Plovdiv, BulgariaF&B serviceMay 2014 - September 2015
The University of Derby Centre for Contemporary Hospitality and Tourism Management - Buxton, United KingdomJanuary 2015 - January 2018
Ivan Vazov Language High School - Plovdiv, BulgariaAugust 2010 - March 2015
Secondary (High school) of languages. Studied English and English/American Literature and Russian.
BulgarianNative or fluent100%
- Digital marketing
- Effective teamwork
- excellent customer service
- Excellent language skills
- Excellent work ethic
- F&B management
- F&B micros
- F&B service
- Food production
- Foreign languages
- Good leadership skills
- Good social skills
- Handling cash
- Hospitality knowledge
- Intercultural Skills
- Miscrosoft excel
- Outgoing personality
- Pastry skills
- Staff management
- Strong leadership
- Team motivation
- Wine tasting
- WSET training