Dina Bayoumy

Dina Bayoumy

Director of Front Office at Grand Millennium Al Wahda
Lives in Egypt

Join Hosco and view Dina's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Senior management professional with over 18 years of experience in managing pre opening and operational aspects of Rooms Division across major hotels. Exploring challenging senior managerial assignments with a professionally managed organization.

Experience

3 years and 3 months

  • Director of Front Office

    Grand Millennium Al Wahda - Abu Dhabi, United Arab Emirates

    Reception
    June 2018 - October 2019 · 1 year and 5 months

    • Spearhead day to day operations through a team of 4 Managers, 1 Assistant Managers, 4 Supervisors, 14 Front Desk Agents, 3 Guest Relations Agents, 2 Concierge agents, 16 Bellmen, 3 Doormen, 4 Police Data Entry Agents and 24 Valet. • Manage and control the activities of the front office, reservations, guest activities, and ensure adherence to the hotel's standards, policies and procedures. • Coordinate with Reservations, Housekeeping, and Sales to maximize occupancy, rate, and revenue. • Notify all departments of any fluctuations in business levels, special guests, groups, and other business related issues. • Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service • Recommend improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing cost. • Involved in recruitment, grooming and mentoring team members in rendering superior quality service. • Focus on keeping all personnel well informed of department objectives and policies, ensure maintenance of proper image by the team relating to grooming and uniform standards. • Evaluate and present various status reports at senior management reviews for realigning policy decisions to changing market dynamics. Highlights: • Acknowledged for enhancing Revinate Scores from 4.15 to 4.30, TripAdisor ranking from 65 to 62 and TSA RevPAR impact from 2.6 to 3.1. • Significantly enhanced operational efficiency by contracting outsourced Valet company and implementing work breakdown structure related to Front Office Operation (subsequently used by the regional office).

  • Front Office Manager

    Lapita, Dubai Parks and Resorts, Autograph Collection Hotels - Dubai, United Arab Emirates

    Reception
    July 2016 - April 2018 · 1 year and 10 months

Education

  • Master

    eCornell | Online Learning by Cornell University

    October 2018 - May 2019

  • B.Sc. Tourism & Hotels

    Suez canal University - Ismailia, Egypt

    September 1996 - July 2000

    University Degree: B.Sc. Tourism & Hotels University: Suez canal University Faculty: Tourism & Hotels Major: Tourists Guidance Graduation year: 2000

Languages

3 languages

  • Arabic

    Native or fluent

  • English

    Full professional

  • German

    Notions

Personal information

Nationalities

  • Egyptian

Skills

17 skills

  • Ability to lead
  • Excellent customer care
  • Excellent customer focus
  • Excellent guest relation
  • Experience in recruitment
  • Focus on goals
  • Handle complain guest
  • Handling guest
  • Managing a team
  • pre op
  • Problemsolving
  • Self motived
  • Set goals
  • Setting up interviews
  • Strong leadership
  • Team motivator
  • Use opera
Connections
Mohamed Zaki
Director of Rooms at Park Regency Hotel
Ben Blink
Maintenance Supervisor at Fresh ville hotel
Ramesh Kumar Mishra
Front office Supervisor (Acting Duty Manager) at Grand Millennium Al Wahda
View 16 connections
Following
Minor International
Minor International
Bangkok, Thailand
Jumeirah Group
Jumeirah Group
Dubai, United Arab Emirates
First Central Hotel Suites
First Central Hotel Suites
Dubai, United Arab Emirates
Other members
Basel Abboud
Dubai, United Arab Emirates
Tjokorda Pemayun
Dubai, United Arab Emirates
Nirmal Devasurendra
Dubai, United Arab Emirates
Mohamed Mansour
Cairo, Egypt
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.