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About me
Senior management professional with over 18 years of experience in managing pre opening and operational aspects of Rooms Division across major hotels. Exploring challenging senior managerial assignments with a professionally managed organization.
Experience
3 years and 3 months
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Director of Front Office
Grand Millennium Al Wahda - Abu Dhabi, United Arab Emirates
ReceptionJune 2018 - October 2019 · 1 year and 5 months• Spearhead day to day operations through a team of 4 Managers, 1 Assistant Managers, 4 Supervisors, 14 Front Desk Agents, 3 Guest Relations Agents, 2 Concierge agents, 16 Bellmen, 3 Doormen, 4 Police Data Entry Agents and 24 Valet. • Manage and control the activities of the front office, reservations, guest activities, and ensure adherence to the hotel's standards, policies and procedures. • Coordinate with Reservations, Housekeeping, and Sales to maximize occupancy, rate, and revenue. • Notify all departments of any fluctuations in business levels, special guests, groups, and other business related issues. • Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service • Recommend improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing cost. • Involved in recruitment, grooming and mentoring team members in rendering superior quality service. • Focus on keeping all personnel well informed of department objectives and policies, ensure maintenance of proper image by the team relating to grooming and uniform standards. • Evaluate and present various status reports at senior management reviews for realigning policy decisions to changing market dynamics. Highlights: • Acknowledged for enhancing Revinate Scores from 4.15 to 4.30, TripAdisor ranking from 65 to 62 and TSA RevPAR impact from 2.6 to 3.1. • Significantly enhanced operational efficiency by contracting outsourced Valet company and implementing work breakdown structure related to Front Office Operation (subsequently used by the regional office).
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Front Office Manager
Lapita, Dubai Parks and Resorts, Autograph Collection Hotels - Dubai, United Arab Emirates
ReceptionJuly 2016 - April 2018 · 1 year and 10 months
Education
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Master
eCornell | Online Learning by Cornell University
October 2018 - May 2019 -
B.Sc. Tourism & Hotels
Suez canal University - Ismailia, Egypt
September 1996 - July 2000University Degree: B.Sc. Tourism & Hotels University: Suez canal University Faculty: Tourism & Hotels Major: Tourists Guidance Graduation year: 2000
Languages
3 languages
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Arabic
Native or fluent
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English
Full professional
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German
Notions
Personal information
Nationalities
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Egyptian
Skills
17 skills
- Ability to lead
- Excellent customer care
- Excellent customer focus
- Excellent guest relation
- Experience in recruitment
- Focus on goals
- Handle complain guest
- Handling guest
- Managing a team
- pre op
- Problemsolving
- Self motived
- Set goals
- Setting up interviews
- Strong leadership
- Team motivator
- Use opera
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