Dina Lukmanova

Dina Lukmanova

Co-Founder at Caerus World LLC
Lives in Buenos Aires, Argentina
over 6 months ago

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Recent graduate from executive MBA program seeking opportunities to create life-changing customer experience. Passionate about customer and employee engagement, easily adaptable and keen on learning. Confirmed skills in Agile Project Management, Customer Service Management and Cross-Cultural Team Management. Ready to embark on a new project right now

Experience

  • Co-Founder

    Caerus World LLC - Nelson, New Zealand

    Other
    March 2015 - August 2016 · 1 year and 7 months

    - Co-founded an e-commerce business in order to explore innovation opportunities in the digital marketing space

  • Scrum Master

    HealthWays - Tennessee, IL, United States

    Management
    July 2014 - March 2015 · 9 months

    - Facilitated transition from a traditional software development methodology to an alternative one (Agile) - Coached a team of 5 developers and 3 product owners into Agile methodology adoption

  • Scrum Master (Project Manager equivalent in modern software development methodology)

    VRT Consulting LTD - London, United Kingdom

    Management
    July 2013 - July 2014 · 1 year and 1 month

    - Coordinated 5 remote freelancers to complete 20 successful sprints - Coached cross-cultural team to increase their velocity by 100% - Facilitated collaboration between team members and stakeholders to successfully complete 1000+ stories

  • Customer Service Manager

    Etazh Restaurants - Moscow, Russia

    Customer Service
    September 2011 - July 2013 · 1 year and 11 months

    - Satisfied customer expectation on 300+ shifts as either as waiter/barman or a manager - Trained and supervised more than 35 waiters and managers in 6 months as a service manager overseeing 5 restaurants - Recruited and onboarded the personnel for a new restaurant in less than 4 weeks

Education

  • Executive MBA

    École hôtelière de Lausanne - Lausanne, Switzerland

    September 2016 - July 2017

    Oct 2016 – June 2017 Capstone Consulting Project at Hotel Royal Savoy Lausanne (Risk and knowledge management) Activities and Societies: Media rep of EMBA class EHL WeWine committee EHL Salsa committee EHL Voices committee

  • Bachelor

    Moscow State Linguistic University - Moscow, Russia

    September 2006 - July 2010

    Degree in French Linguistics

Languages

  • Russian
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Limited working
    40%
  • Italian
    Notions
    20%

Skills

  • Agile Methodologies
  • Coaching
  • Coaching and Mentoring
  • Creative Solution
  • Creative thinking
  • Cross-cultural
  • Enterpreneurship
  • Lifelong learner
  • Multicultural customers
  • Multicultural Environment
  • Passion for customer care
  • Scrum
  • Strong customer service
  • Team Training
  • Training Staff

Other

  • Interests

    - Singing in a choir
    - Ski mountaineering
    - Scuba diving & Marine biology
    - Drawing

  • Certifications

    - Certified Scrum Master
    - Certified Scrum Product Owner
    - Certified Classic & Step Aerobics Instructor Level 1
    - Official ZUMBA & ZUMBA Step Instructor
    - Certified in Hotel Industry Analytics
    - SnapShot Bootcamp
    - Certified SAFe Scrum Master

  • Volunteer Experience

    Every Summer 2005 – 2016
    Summer camp counsellor for 9 to 17 years old children

    Since 2017
    Drawing in children’s hospitals in Moscow

  • IT Skills

    - Pega (Pegasystems)
    - Microsoft Office
    - Jira
    - Trello
    - G Suite Tools
    - KanbanFlow

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