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A highly motivated individual with extensive experience, extremely passionate about what I do, an energetic, vibrant, dynamic personality constantly looking for opportunities towards my career aspiration, I have a nature for working with people and overall guest satisfaction is really important to me.
Jumeirah Mina A'Salam - Jumeirah, Dubai, United Arab EmiratesFront Office receptionMay 2017 - November 2017 · 7 months
Be an example for all Guest service executives with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies and procedures. Assist Guest services executives in their daily work and to deal with any issues or guest complaints in a professional and efficient manner. Function as a liaison between Guest services executives and the Front Office Manager, offering feedback and communicating both ways. Monitor performance of Guest Service Executives and provide feedback and coaching to ensure they are maintaining defined Front Desk standards. Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken. Ensure that the credit policy is being followed at all times and that the credit check report is carried out. Assist in departmental budget and maximizing room revenue and controlling departmental expenses.
Jumeirah Dar Al Masyaf - Jumeirah, Dubai, United Arab EmiratesFront Office receptionAugust 2012 - May 2017 · 4 years and 10 months
Continuously striving to deliver a level of personalized service to exceed guest expectations Assist the guest’s needs in a highly professional, friendly and educated manner, identifying and anticipating guest needs immediately. Take care of all guests from arrival until departure with regards to their bookings, and any other thing they might needs. Assign any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning. Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests. Communicate closely with Guest Relation for VIP room allocation changes.
The Palace - Down Town - Downtown Dubai, Dubai, United Arab EmiratesFront Office conciergeSeptember 2007 - August 2012 · 4 years and 12 months
Greet and welcome the guests with politely and well manners at all times. Assist with guest’s luggage upon arrival and departure and place luggage tags on each luggage in order to avoid inconvenience. Up sell the hotel products. Take care of daily operation of bell desk. Ensure that all guest queries and requests for information are handled efficiently. Check and action traces in PMS on arrival, departure and during the stay.
Front Office Cashier
Holiday Inn - Sharjah, United Arab EmiratesFront Office receptionMay 2006 - September 2007 · 1 year and 5 months
Welcome and greet the guests with well manners and politely at all times. Excellent customer service skills, be courteous and professional at all times. Attend all guests in the procedure of check-in and check-out, inquiries, key handling, messages and all related matters. Maintain the privacy of all guests by ensuring that no details of the guest are disclosed. Register the guests according to the hotel policy and procedure. Handle payments by cash and credit cards in accordance with Finance procedures.
Receptionist cum Front Office Cashier
Hotel Royal Garden - Kandy, Sri LankaFront Office receptionSeptember 2003 - October 2005 · 2 years and 2 months
Greet and welcome the guests in well manners and polite at all times. Smooth and efficient daily operation of the Front Office. Well communication with all Departments of the hotel. Attend daily departmental briefing, monthly meetings and training as per the established monthly training plan. Attend all guests in the procedure of check-in and check-out, inquiries, key handling, Messages and all related matters. Enter all relevant guest data into the PMS promptly and accurately.
Heilbronn University - Hospitality and Tourism Management - Georgia, United StatesJuly 2010 - July 2010
Computer Accounts Clerk
Data Information Bureau - Kandy, Sri LankaJune 2003 - December 2003
StSylvester College - Kandy, Sri LankaJuly 2000 - May 2003
EnglishNative or fluent100%
SinhalaNative or fluent100%
TamilNative or fluent100%
- Brilliant MpPro
- Micros POS
- MS Excel
- MS Outlook
- Ms word
- ONLINE RESEARCH
- Opera PMS