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Cross Management Training
La Réserve Genève Hotel & Spa - Geneva, SwitzerlandBack OfficeJune 2016 - Now
Cross department training
Sheraton Zagreb Hotel - Zagreb, CroatiaOtherJune 2015 - December 2015
- Sales and Marketing department (telephone sales and promotion, assistance in event organization, organization and promotion of New Year’s Eve) - Reservation and Revenue department (making individual and group reservations, phone reservations, introduction in price setting) - Front Office department (Dealt with check-in, checkouts including VIP guests; handling guest problems and requests) - Food and Beverage department (Waiter; Bartender) - Housekeeping (Introduction to housekeeping and occupancy reports)
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandAugust 2014 - December 2017
BosnianNative or fluent100%
SerbianNative or fluent100%
CroatianNative or fluent100%
EnglishNative or fluent100%
Uncoded languagesFull professional80%