Ditte De Vos

Ditte De Vos

Front Desk Supervisor at Cowell Hvide Hus
Lives in London, United Kingdom
over 6 months ago

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"I'm sympathetic, empathetic and outgoing. I'm best in jobs where I constantly have to offer my service or jobs where I need to use my skills to convince. I get my energy when I am confronted with new challenges and areas of interest and when an idea becomes reality, I put all my soul into it. I show great ingenuity and work focused and creative when I am faced with new tasks. I am able to handle up to several projects at once and I also enjoy the social aspects of the job. I like varying work, since I'm inventive and resourceful and can turn my attention to many things. I have a natural talent for presentation and is good to take initiatives, beeing creative and enthusiastic. I'm good at reading people and situations and I'm rarely far off in terms of another person's motives or intentions."

Experience

  • Front Desk Supervisor

    Cowell Hvide Hus - Aalborg, Denmark

    Front Office reception
    September 2017 - September 2018 · 1 year and 1 month

    Ensure outstanding customer care at all times. Maintain a friendly, cheerful and courteous demeanor at all times. Accurately answers inquiries from potential guests and accepts hotel reservations. Respond telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Supervise daily shift process ensuring all team members have all the necessary knowledge about our conference, guests, check in, ceck out etc.. Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve costumer issues, complains, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Allocate rooms to expected arrivals after checking the guests preferences and special requests. Working closely together with the other departments at the hotel, especially the managers. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Participate in hotel committees, leader meetings and task force assignments. Assist all departments in servicing the guests during high volume periods. Taking responsibility in the absence of the Front Desk Manager.

  • Receptionist

    Comwell Hvide Hus - Aalborg, Denmark

    Front Office reception
    March 2015 - August 2017 · 2 years and 7 months

    Responsible for Social Media; facebook and Instagram. Costumer contact and service in the reception Check-in and check-out the guest Fulfill the needs and wishes of the guest Room booking pr. e-mail, telephone or walk inns. Responsible for the kiosk, including stock status, purchasing, sale, price updating and contact with the suppliers. Responsible and member of the staff association, which includes planning all meetings, participate in meetings, follow up on the meetings, and planning various social events. Responsible for the pillow program, including purchase and sale of pillows. Sending out invoices and follow up on unpaid invoices. Responsible for culture packages and stock. Planning and coordinate company Christmas Parties at the hotel; sending out the invoices, making sure they get paid, follow up on unpaid invoices, making sure the companies specific wishes is fulfilled, making the seating chart.

  • Event Coordinator

    Special Invite - Aalborg, Denmark

    Events
    July 2013 - November 2014 · 1 year and 5 months

    Management, coordination, planning and execution of events, network conferences, meetings and more. Sale of tickets for events and meeting with clients. Has assisted to coordinate, plan, market and execute following events; • Aalborg Beach Party • Spilnu.dk Grand Prix i Aalborg • Various network conferences in Aalborg, Århus and Frederikshavn • Planning, market and sale of tickets to Danmarks Største Oktoberfest (Denmarks Biggest October party)

  • Restaurant Manager

    Bella Italia, Støvring - Støvring, Denmark

    Management
    February 2007 - September 2018 · 11 years and 8 months

    Part time job beisde my fulltime job as a Receptionist. Responsible for social media; Facebook and Instagram. Responsible for the restaurant and the customers. Lead and motivate employees to provide the best customer service. Responsible for filling out the work schedule for all employees. Social interaction with the guests of the restaurant, and making sure they are happy and satisfied. Making sure there is a good interaction between the kitchen and the restaurant. Responsible for training new staff. Responsibility for coordinating weddings, parties, birthdays etc. held at the restaurant as well as interaction with guests in different languages.

Education

  • AP Degree

    University College Nordjylland - Aalborg, Denmark

    August 2012 - August 2014

    Classes in; management, project management, experience economy, service management, economics, creativity, tourism specialty ,business communications and networking. Strategy and business plan, global economy etc. Attended in creativity camp with focus on developing a new product. Achieved a mark of 12 in the final semester exam in management and project management.

Languages

  • Danish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Norwegian
    Professional working
    60%
  • Swedish
    Professional working
    60%

Skills

  • A team player
  • Can work independently
  • Check in & check out
  • Check-in et check-out
  • Customer and guest care.
  • English language
  • Excellent guest relation
  • Excellent language skills
  • exceptional guest servce
  • Front office reception
  • Handling guest complaint
  • Hotel
  • Hotel reception
  • Multi languages
  • Reception
  • Strong guest care
  • Strong hospitality
  • Strong leadership
  • Strong leadership skills
  • - Team spirit and leader
  • Work well independently

Other

Connections
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