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Sales & Maketing Trainee
VILA VITA Parc Resort & Spa, Portugal - EuropeOtherFebruary 2014 - Now
* Following up on potential future group business * Updating the several contact databases * Managing the tour operators accounts, contracts and files * Assisting in the planning of business trips * Researching potential new business partners (companies, event agencies, tour operators, etc.) * Participating in fam trips and site inspections * Assisting in managing group business * Translating several publications like newsletters, press releases, packages and special offers, vouchers and descriptions * Producing weekly, monthly and yearly sales reports, competition benchmarks and analysis * Participating in the development of a new loyalty program for the hotel * Participating in the production and publication of the hotel own glossy magazine V Life
Steigenberger - EuropeOtherAugust 2012 - Now
Housekeeping: * Cleaning rooms and public spaces * Creating room lists * Division of the cleaning staff Service: * Mise-en-Place preparations * Set-up of restaurant tables * Wine service * Checking and re-filling the minibars * Serving food and beverages Administration: * F&B Management operations * Reviewing staff-requests for time-off * Creating cover-letters
Part time job as a front office clerk
InterCity Hotel Bonn, Germany - EuropeOtherMay 2013 - December 2013
* Check-In and Check-Out * Receiving, creating and maintaining bookings * Independent cashier management * Preparation and follow-up of the booking and invoicing process * Managing VIP treatments * Bar operations
GermanNative or fluent100%