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I am professional, energetic and enthusiastic person coming from Poland. I have 7 years experience in hospitality industry in Europe and Asia. My passion is the customer service, and building of the team. I am currently open for new challenges.
Assistant Front Office Manager - Acting Front Office Manager & Weddings In Charge, Opening Team
Reethi Faru Resort ★★★★★ - Malé, MaldivesManagementMarch 2018 - Now · 10 months
• Head of Department of 20 Team Members - Reporting to Operation Manager • Setting new structure of entire Front Office Team • Creation of detail descriptions for each position of the employee contracts • Creating specific standard operating procedure (SOP) • Settling Accounting / Cashiering procedures • Implementation of in house up sell program including target setting, success tracking and incentive plan. • In charge of the weddings correspondence, preparation and ceremony • Ensuring that Team Members were well trained to deliver excellent service. • Performance review of Team Members with succession planning, coaching and counselling sessions. • Implementation of tools rising guest reviews • Motivation and awarding the Team Members based on Guest Feedback Form Comments and Online reviews. • Recruit, interview and train team members. • Make team members roster according to Hotel Occupancy. • Ensuring that Team Members were well trained to deliver excellent service. • Performance review of Team Members with succession planning, coaching and counselling sessions. • Monitor and develop team member performance. • Investing in promotion in house employees • Evaluate levels of Guest satisfaction and monitor trends. • Spot Check of the rooms for VIP, Fam Trips and Special Occasions Guests • Taking care of Fam Trips Show around and making sure that they have the best inhouse experience • Champion on “I Prefer” program • Organizer of weekly Management Cocktails
EnglishNative or fluent100%