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Student of Tourism Management at the State Tourism and Hotel Management School (SSSAT) in Bellinzona, Switzerland.
I'm looking for an internship/traineeship in the tourism and hotel industry to accomplish during my second year of studies, from July 2019 until August 2020, in order to achieve my degree in this wonderful field!
I worked for 3 years in a bank where I have acquired experience with customers care in the financial field as financial advisor. In the last years I spent a long period in the United States of America and in France in order to learn two more languages and being able to reach an advanced level in both of them.
I always liked customer care, the fact of being constantly in contact with people and taking care of them and their desires is something that I do most willingly.
Moreover, I traveled a lot in the last years because I really wanted to get to know new cultures, people and being faced to situations that I have never been faced to before for better realise and understand the differences between every country in a political, economical and social way.
Studying in the Tourism and Hotel industry has always been my desire. It combines my two biggest passions; customer care and travelling.
Since 2017 I am a volunteer Emergency Medical Technician which is an activity that requires a lot of empathy, strength (mentally and physically speaking) and motivation. Furthermore, it taught me how to work under pressure and in team-work, two skills that are very important even in the Tourism Industry.
Volunteer EMT Emergency Medical Technician - Soccorritrice Volontaria d'Ambulanza
Croce Verde Lugano - Lugano, SwitzerlandOtherSeptember 2017 - September 2017 · 1 month
I started as a Soccorritore Volontario (Volunteer EMT) in September 2017 and I am still practicing since then. The Soccorritore Volontario (SV) is a volunteer who has a CPR (cardiopulmonary resuscitation) certification and has followed for a year a specific health and emergency training program in Croce Verde Lugano in order to earn the licensure recognised by the Federazione Cantonale Ticinese Servizi Autoambulanza (FCTSA). The SV collaborates with the équipe, and their role is to assist and support with quality and speed all the professional staff of the ambulance. In absence of the entire professional staff, if required the volunteer is able to understand how to act in several situations with a patient, following internal procedures with reliability and in autonomy, always based on the guidelines and the know-how acquired during the educational training. http://croceverde.ch/
UBS SA - Lugano, SwitzerlandFinance/AccountingAugust 2008 - August 2011 · 3 years and 1 month
I accomplished an apprenticeship in UBS where I had the opportunity to work in several different departments such as: - Wealth Management Cora Italy - Sales Initiatives - Front Desk - Customer Service - Private Banking
Tourism Management - Diploma of Swiss tourism specialist HF/ES/SSS
State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo - Bellinzona, SwitzerlandSeptember 2018 - Now
The State Tourism and Hotel Management School (SSSAT) trains managers and staff for the entire tourism industry, namely hotels, bars, restaurants, leisure-time management companies, travel and transport companies etc. SSSAT is an institute of the Canton of Ticino, officially recognised by the Swiss Confederation, and is part of the commercial vocational school (ICEC) of the canton of Ticino. The Tourism Management section of SSAT trains tourism managers capable of taking on managerial roles in companies in the tourism industry such as tour operators, travel agencies, airlines, tourist transport companies, holiday villages, tourist offices etc. Students who successfully complete the cycle of studies and pass the final examinations are awarded the title of “Diploma of Swiss tourism specialist HF/ES/SSS”, a title recognised by the Swiss Confederation and by EU member states under bilateral agreements between Switzerland and the EU.
Assessment year of Bachelor in International Management
ZHAW School of Management and Law - Winterthur, SwitzerlandSeptember 2015 - June 2016
I have been enrolled at the ZHAW for two semesters where I have attended the following classes: - International business & management - Project Management - Quantitative methods and Accounting - The International Environment of business - Writing Techniques
CAE Cambridge Certificate in Advanced English & TOEFL
EC Language School - Los Angeles, CA, United StatesSeptember 2014 - March 2015
I have accomplished two language exams during my stay in the United States of America: - The CAE Cambridge Certificate in Advanced English, score 190 - TOEFL with a score of 95 points. Overall language level C1.
DELF B2 Diplôme d'études en langue française
Centre Intrnational d'Antibes + Au-Pair experience - Antibes, FranceMarch 2012 - March 2013
I have attended the language school "Centre International d'Antibes" where I have achieved the exam Diplôme d'Etudes en Langue Française DELF B2. After school I continued to live in France as an Au-pair in order to improve my French and reach the C1 level after a year spent in a francophone country.
Federal Diploma of Vocational Education and Training - Maturità Professionale Commerciale
CPC Centro Professionale Commerciale - Business & Trading School - Bellinzona, SwitzerlandSeptember 2008 - June 2011
Company Specific Training - Corsi interaziendali
CYP Center for Young Professionals in Banking - Vezia, SwitzerlandSeptember 2008 - June 2011
For 3 years during my apprenticeship I had the great opportunity to attend several classes that the CYP offers. These classes along with the practice in UBS gave me a wide and deep knowledge of finance & banking.
ItalianNative or fluent100%
- Apple IOS
- Experience in foreign countries
- Good interpersonal skills
- Innovative Spirit
- I speak French, Italian and English
- Microsoft office 365
- MS Power Point
- Ms word
- Organized and precise
- Stress resistant
- Team worker
- Work under Pressure