Dominique Sonja Guebeli

Dominique Sonja Guebeli

Learning & Development at Jumeirah Al Naseem
Lives in Lausanne, Switzerland

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About me

A student from Ecole Hôtelière de Lausanne, Switzerland, who is very passionate about events and customer care, trilingual in English, French, and Italian is looking for an internship in the human resources or event/project management department.

A proactive person with a strong desire to work in an international setting and experience different cultures and develop new networks, deeply motivated to acquire knowledge in the hospitality industry and face new professional challenges.

Graduated in 2021 as “Tourist Specialist” at the State Tourism and Hotel Management School (SSSAT) in Bellinzona, Switzerland, my work experience in the tourism industry consist of:
- Working on a Tourist office in the Swiss Alps, San Bernardino
- Working on a Language School in Galway, Ireland

Moreover, I worked for 3 years in a bank where I have acquired experience with customers care in the financial field as financial advisor. In the last years I spent a long period in the United States of America and in France in order to learn two more languages and being able to reach an advanced level in both of them.

I always liked customer care, the fact of being constantly in contact with people and taking care of them and their desires is something that I do most willingly.
Moreover, I traveled a lot in the last years because I really wanted to get to know new cultures, people and being faced to situations that I have never been faced to before for better realise and understand the differences between every country in a political, economical and social way.

Studying in the Tourism and Hotel industry has always been my desire. It combines my two biggest passions; customer care and travelling.

Since 2017 I am a volunteer Emergency Medical Technician which is an activity that requires a lot of empathy, strength (mentally and physically speaking) and motivation. Furthermore, it taught me how to work under pressure and in team-work, two skills that are very important even in the Tourism Industry.

Experience

4 years and 5 months

  • Learning & Development

    Jumeirah Al Naseem - Dubai, United Arab Emirates

    Human Resources
    February 2022 - August 2022 · 7 months

  • Office Assistant

    Bridge Mills Galway Language Centre - Galway, Ireland

    Administration
    January 2020 - March 2020 · 3 months

    Front office and back office activities that include: - Assisting students with VISA application - Registering bookings and incoming students - Answering quires by e-mails and phone calls - Assisting students at the reception - Supporting students and host families - Organising and taking part to school's activities - Manage Instagram's posts

  • Tourism Officer

    Ente Turistico Regionale del Moesano - Tourist Office - San Bernardino, Mesocco, Switzerland

    Travel Guide
    June 2019 - October 2019 · 5 months

    Working experience, during the summer season, as intern in the tourist office of San Bernardino (Switzerland). During the internship I acquired experience in the front office duties. Moreover, I had the possibility of taking part, together with the team, to the promotion and organisation of events that were taking place in the region of Moesano.

  • Volunteer EMT Emergency Medical Technician - Soccorritrice Volontaria d'Ambulanza

    Croce Verde Lugano - Lugano, Switzerland

    Health
    September 2017 - September 2017 · 1 month

    I started as a Soccorritore Volontario (Volunteer EMT) in September 2017 and I am still practicing since then. The Soccorritore Volontario (SV) is a volunteer who has a CPR (cardiopulmonary resuscitation) certification and has followed for a year a specific health and emergency training program in Croce Verde Lugano in order to earn the licensure recognised by the Federazione Cantonale Ticinese Servizi Autoambulanza (FCTSA). The SV collaborates with the équipe, and their role is to assist and support with quality and speed all the professional staff of the ambulance. In absence of the entire professional staff, if required the volunteer is able to understand how to act in several situations with a patient, following internal procedures with reliability and in autonomy, always based on the guidelines and the know-how acquired during the educational training. http://croceverde.ch/

  • Financial Advisor

    UBS SA - Lugano, Switzerland

    Consulting
    August 2008 - August 2011 · 3 years and 1 month

    I accomplished an apprenticeship in UBS where I had the opportunity to work in several different departments such as: - Wealth Management Cora Italy - Sales Initiatives - Front Desk - Customer Service - Private Banking

Education

  • Bachelor in Hospitality Management

    EHL Hospitality Business School - Lausanne, Switzerland

    September 2021 - June 2023

    Bachelor of science in International Hospitality Management: - Business Analysis - Communication and Culture - Applied Hospitality Management - Case Studies and Group Works

  • Tourism Management - Diploma of Swiss tourism specialist HF/ES/SSS

    State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo - Bellinzona, Switzerland

    September 2018 - June 2021

    The State Tourism and Hotel Management School (SSSAT) trains managers and staff for the entire tourism industry, namely hotels, bars, restaurants, leisure-time management companies, travel and transport companies etc. SSSAT is an institute of the Canton of Ticino, officially recognised by the Swiss Confederation, and is part of the commercial vocational school (ICEC) of the canton of Ticino. The Tourism Management section of SSAT trains tourism managers capable of taking on managerial roles in companies in the tourism industry such as tour operators, travel agencies, airlines, tourist transport companies, holiday villages, tourist offices etc. Students who successfully complete the cycle of studies and pass the final examinations are awarded the title of “Diploma of Swiss tourism specialist HF/ES/SSS”, a title recognised by the Swiss Confederation and by EU member states under bilateral agreements between Switzerland and the EU.

  • Assessment year of Bachelor in International Management

    ZHAW School of Management and Law - Winterthur, Switzerland

    September 2015 - June 2016

    I have been enrolled at the ZHAW for two semesters where I have attended the following classes: - International business & management - Project Management - Quantitative methods and Accounting - The International Environment of business - Writing Techniques

  • C1 CAE Cambridge Certificate in Advanced English & TOEFL

    EC Language School - Los Angeles, CA, United States

    September 2014 - March 2015

    I have accomplished two language exams during my stay in the United States of America: - The CAE Cambridge Certificate in Advanced English, score 190 - TOEFL with a score of 95 points. Overall language level C1.

  • DALF C1 Diplôme d'études en langue française

    Centre Intrnational d'Antibes + Au-Pair experience - Antibes, France

    March 2012 - March 2013

    I have attended the language school "Centre International d'Antibes" where I have achieved the exam Diplôme d'Etudes en Langue Française DELF B2. After school I continued to live in France as an Au-pair in order to improve my French and reach the C1 level after a year spent in a francophone country.

  • Company Specific Training - Corsi interaziendali

    CYP Center for Young Professionals in Banking - Vezia, Switzerland

    September 2008 - June 2011

    For 3 years during my apprenticeship I had the great opportunity to attend several classes that the CYP offers. These classes along with the practice in UBS gave me a wide and deep knowledge of finance & banking.

  • Federal Diploma of Vocational Education and Training - Maturità Professionale Commerciale

    CPC Centro Professionale Commerciale - Business & Trading School - Bellinzona, Switzerland

    September 2008 - June 2011

Languages

5 languages

  • Italian

    Native or fluent

  • French

    Full professional

  • English

    Full professional

  • German

    Limited working

  • Spanish

    Notions

Personal information

Nationalities

  • Swiss

Date of birth

May 17th 1992

Driving License

Yes

Skills

22 skills

  • Apple IOS
  • Attentive
  • cordial
  • Excel
  • Experience in foreign countries
  • Fidelio
  • fidelo
  • Galileo
  • Good interpersonal skills
  • Innovative Spirit
  • I speak French, Italian and English
  • Languages
  • Microsoft office 365
  • Motivated
  • MS Power Point
  • Ms word
  • Organized and precise
  • Outlook
  • Respectful
  • Stress resistant
  • Team worker
  • Work under Pressure
Connections
Nastassja Crameri
Traineeship for Tourism Management at Ecole Azurlingua
Nataly Hussein
Trainee at Kuoni
Eleonora Alba
Administration presso State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
View 16 connections
Following
Baglioni Hotels & Resorts EHL Hospitality Business School Beachcomber Head Office
Beachcomber Head Office
Curepipe, Mauritius
Other members
Marzia De Giacomi
Lugano, Switzerland
Samantha Accardo
Illes Balears, Spain
Prisca Bonanomi
Rivera, Switzerland
Jasmine Alamo
Manchester, United Kingdom
Anna Mazzucotelli
Ascona, Switzerland
View more
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