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Pure Spa & Beauty UK - Manchester, United KingdomSpa & WellnessFebruary 2018 - Now · 10 months
Manager of the Spa & Front of House - compile & review weekly kpis - running appointment system (Phorest) & ensuring FOH are managing diary efficiently - ensuring that the client journey is perfect from start to finish - dealing with any complaints or difficult situations & resolve them efficiently - ensure the spa’s 5* standards are maintained at all times - doing risk assessments & implementing the health & safety procedures - liaising with the hotel maintenance & arranging repairs accordingly & the servicing of all equipment - keep displays & promotions up to date in reception, corridors & all treatment rooms; - arrange & co-ordinate promotional events & manage them on the day - monitor utilisation of the spa, interview & trade test new staff to decide if they are to be recruited - manage the team with regular reviews, implementing development programmes for staff - making sure protocols & company policies are adhered & carry out disciplinaries if required - meet regularly with product reps to learn about new products & promotions - liaise with senior therapist re staff training to keep staff up to date with new treatments & maintain standards - check stock takes & agree orders requested by senior therapist according to budgets - manage retail & salon stock levels so stock holding isn’t too high but meets demand - manage targets set by the board & motivate whole team to achieve them; organising incentives - compiling commission & payroll for accounts dept - make presentations at monthly & quarterly managers meeting in Edinburgh on how the Spa is growing, & to work on how the company is progressing as a group - approach local groups & businesses to introduce the Spa & grow our client base/business - work with Marketing dept to promote the Spa to drive the business specifically in London - work with Marketing & Operations departments in Apex City of London Hotel to ensure Spa is promoted in the hotel & ensure guest satisfaction.
Lavender and Stone Beauty Rooms - Bushey, United KingdomSpa & WellnessFebruary 2016 - February 2018 · 2 years and 1 month
- running appointment system (Premier Spa) making sure time is managed effectively, seeing clients in, taking payments & rebooking - dealing with any complaints or difficult situations & resolve them efficiently - checking emails for the company regularly & replying accordingly - making sure the salon is kept clean & tidy - managing & implementing the health & safety procedures - managing maintenance & arranging repairs accordingly & servicing of all equipment - keep displays & promotions up to date in reception, corridors & all treatment rooms; - arrange & co-ordinate promotional events & manage them on the day - interview & trade test new staff to decide if they are to be recruited - manage the team with regular reviews, implementing development programmes for staff - making sure protocols & company policies are adhered & carry out disciplinaries when required - meet regularly with product reps to learn about new products & promotions - manage staff training to keep staff up to date with new treatments & maintain standards - carry out stock checks regularly & placing orders accordingly - manage retail & salon stock levels so stock holding isn’t too high but meets demand - manage targets set by the board & motivate whole team to achieve them; organising incentives - compiling commission & hours reports for payroll - attend managers meeting to get new ideas & put forward suggestions/treatments to move business forward - approach local groups to introduce the business & grow our client base/business - manage second salon in absence of manager there whilst also maintaining my salon as above -train new manager in our systems in other branches - set up and manage incentives for all four salons in the group - cover all managers from all 4 salons in absence of owner - arranging monthly promotions across all 4 salons for some skincare groups & arranging events, liasing directly with all the salons reps - setting up systems for salon stock to be managed more effectively across all 4 salons - managing new clients to increase retention figures - developing the business across all 4 salons by managing the Treatwell accounts more effectively - managing client satisfaction with improving loyalty systems, introducing birthday gifts - manage the salon’s Facebook & Instagram accounts
Cloud Airport Spas - Luton, United KingdomSpa & WellnessFebruary 2013 - January 2014 · 12 months
managing a team of 9 therapists -help in recruitment & training new managers in other airports - cover managers in the other airports – Stansted, Birmingham & East Midlands - arrange monthly rotas with varying shifts to meet demands of the business according to predicted passenger numbers, covering holidays & training when needed. - interview & hire staff, then see through the process of getting their security passes - carry out reviews & disciplinaries - stock checks & processing orders - liasing with reps - staff training - prepare weekly sales figures for HO - prepare plan for HO to show how to take the stand forward & grow - arrange individual targets for the team & incentives - monitor daily targets in order to reach monthly targets - motivate team - process hours & holiday for payroll,
Monks Walk School - Welwyn Garden City, United KingdomSeptember 1980 - July 1984
- Beauty Therapy
- Customer sevice
- Events Planning
- Health & Safety
- High standards
- Social Media
- Spa manager
- Staff development
- Stock control
- Training Staff