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More than 3 years experienced working in Hospitality industry.
Binghatti Hospitality - Dubai, United Arab EmiratesF&B serviceMarch 2018 - October 2018 · 9 months
Monitor the activities of the servers, Greet guest and patrons personally and on the telephone, Offer appropriate sitting arrangement, Present menu and take orders if required, Ensure the quantity of menus is sufficient to cater to the number of the guest, Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion, Set up dining rooms and make reservation arrangement, Maintain clean and organized tables and work area, Assist service when and as needed, Manage event related work including setting up the tables and maintaining both exterior and interior of the restaurant, Always arrive at scheduled time and dressed in required uniform, Provide the highest level of service in accordance with company standards, Follow checklists and standard operating procedures, Prepare work area for opening, mid-shift, or closing in accordance with company standards, Perform other duties as required or as assigned by Restaurant Manager/ In charge.
Team Leader- Hostess
The Independent Food Company - Dubai, United Arab EmiratesF&B serviceDecember 2016 - March 2018 · 1 year and 4 months
Duties and responsibilities of team member are, supporting all section in the dining area, not just work only in designation position. Handling tables, serving the food, clearing the table, hosting, solving complaints, making beverages, cashiering and perform good quality of customer service.
Gypsy chinese restaurant - Dubai, United Arab EmiratesF&B serviceApril 2014 - October 2016 · 2 years and 7 months
Greet guests personally and on the telephone, answering information and inquiries. Manage the restaurant if manager is not around. Offer appropriate seating arrangements, Present menus and take orders, set up dining rooms and make reservation arrangements, Maintain clean and organized tables and work area. Cashiering and bar tender.
Customer service assistant
Madison shopping plaza inc. - Philippine, NetherlandsRetailOctober 2013 - February 2015 · 1 year and 5 months
Responsible for welcoming the guest over the phone, transferring calls, answering inquiries on phone and emails. Handling big amount of money and accountabilities, also in charge over the counter for complaints in mall. Maintains security by following procedures monitoring logbook.
Lyceum of the Philippines University - Hospitality and Tourism Management - Manila, PhilippinesJune 2010 - April 2014
EnglishNative or fluent100%
- Customer Care
- Customer sevice
- Micros POS
- MS Office
- Problem solver