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Hello, my name is Doorgesh and am currently working as Head Night Auditor for the Lux GrandGaube Mauritius Hotel,
Head Night Auditor
Lux* Grand Gaube - Port Louis, MauritiusRooms divisionJune 2014 - Now
skills. Verification of city ledger with necessary documents and room rates. Verification of foreign currency. Verification of manual posting. Cash count of Receptionist cash float. Verification of credit cards payment. Daily Revenue Report. Verification on Micros Bill. Dealing with CRM issues.- finding alternate solutions to maintain flow in a waiter base billing hotel. Request for changes on CRM supervisory level. Training of team member on CRM System- Symphony. Adjustments on revenues supervisory level. Reviewing and amend if necessary of a waiter base billing hotel. Guide and mentor team member billing – waiter base billing hotel. Cross check revenue mapping Symphony vs Opera. Proposing solutions Head of department on CRM if any may arise. Micros and opera reconciliation. Knowledge of Amadeus pms. Knowledge of ms excel with formulas. Extracting reports from opera and micros.
Acting Night Manager
Lux GrandGaube - Grand Gaube, MauritiusRooms divisionSeptember 2012 - September 2013
Acting Night Manager in the absence of the Duty manager. Managing Lux GrandGaube Hotel from 23h00 till 08h00 such dealing with guest complaints etc
Reception /Night Auditor
ParadiseCove Hotel and Spa - Port Louis, MauritiusRooms divisionAugust 2011 - August 2012
Reception. Telephone etiquette. Check-out of guest. City ledger. Foreign currency exchange. Customer profile update. Posting og manual bill. Night Auditor Verification of cityledger(rate). Verification of city ledger. Verification of manual posting. Cash count of Reception cash Float. Verification of credit card payments. Verification of micros bill
ParadiseCove Hotel and Spa - Port Louis, MauritiusRooms divisionAugust 2010 - August 2011
Check-in of guest. Customer service. Hotel information to customers.
Diploma in hospitality and managment
JR school - Port Louis, MauritiusJune 2015 - Now
Confederation of tourism and hospitality. CTH CERTIFICATION
Front office course
Ecole Hôtelière Sir Gaëtan Duval - Quatre Bornes, MauritiusJune 2010 - July 2011
Front office course NTC 3 level
Dayanand Anglovedic college - Port Louis, MauritiusJanuary 2001 - November 2008
EnglishNative or fluent100%
- Microsoft office skills
- Opera PMS
- symphony POS billing
- Waiter base billing.