Doorgesh Gungaram

Doorgesh Gungaram

Head Night Auditor at Lux* Grand Gaube
Lives in Port Louis, Mauritius
over 6 months ago

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Hello, my name is Doorgesh and am currently working as Head Night Auditor for the Lux GrandGaube Mauritius Hotel,

Experience

  • Head Night Auditor

    Lux* Grand Gaube - Port Louis, Mauritius

    Rooms division
    June 2014 - Now

    skills. Verification of city ledger with necessary documents and room rates. Verification of foreign currency. Verification of manual posting. Cash count of Receptionist cash float. Verification of credit cards payment. Daily Revenue Report. Verification on Micros Bill. Dealing with CRM issues.- finding alternate solutions to maintain flow in a waiter base billing hotel. Request for changes on CRM supervisory level. Training of team member on CRM System- Symphony. Adjustments on revenues supervisory level. Reviewing and amend if necessary of a waiter base billing hotel. Guide and mentor team member billing – waiter base billing hotel. Cross check revenue mapping Symphony vs Opera. Proposing solutions Head of department on CRM if any may arise. Micros and opera reconciliation. Knowledge of Amadeus pms. Knowledge of ms excel with formulas. Extracting reports from opera and micros.

  • Acting Night Manager

    Lux GrandGaube - Grand Gaube, Mauritius

    Rooms division
    September 2012 - September 2013

    Acting Night Manager in the absence of the Duty manager. Managing Lux GrandGaube Hotel from 23h00 till 08h00 such dealing with guest complaints etc

  • Reception /Night Auditor

    ParadiseCove Hotel and Spa - Port Louis, Mauritius

    Rooms division
    August 2011 - August 2012

    Reception. Telephone etiquette. Check-out of guest. City ledger. Foreign currency exchange. Customer profile update. Posting og manual bill. Night Auditor Verification of cityledger(rate). Verification of city ledger. Verification of manual posting. Cash count of Reception cash Float. Verification of credit card payments. Verification of micros bill

  • Guest Relation

    ParadiseCove Hotel and Spa - Port Louis, Mauritius

    Rooms division
    August 2010 - August 2011

    Check-in of guest. Customer service. Hotel information to customers.

Education

  • Diploma in hospitality and managment

    JR school - Port Louis, Mauritius

    June 2015 - Now

    Confederation of tourism and hospitality. CTH CERTIFICATION

  • Front office course

    Ecole Hôtelière Sir Gaëtan Duval - Quatre Bornes, Mauritius

    June 2010 - July 2011

    Front office course NTC 3 level

  • Secondary school

    Dayanand Anglovedic college - Port Louis, Mauritius

    January 2001 - November 2008

Languages

  • English
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Hindi
    Professional working
    60%
  • German
    Professional working
    60%
  • Italian
    Professional working
    60%

Skills

  • Amadeus
  • Microsoft office skills
  • Opera PMS
  • symphony POS billing
  • Waiter base billing.
Connections
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
View 5 connections
Following
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