Doriane Bregier

Doriane Bregier

Assistant Front Office Manager at Fairmont Rey Juan Carlos I
Lives in Barcelona, Spain

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About me

Como podrán comprobar en mi curriculum, el cual les adjunto, actualmente estoy desempeñando el puesto de Assistant Front Office Manager en el Hotel Fairmont Rey Juan Carlos I, hotel 5* de 432 habitaciones en la ciudad de Barcelona.

Soy una persona dinámica, sonriente, trabajadora y muy motivada con excelentes habilidades sociales. Desarrollé gusto por la industria hotelera de lujo lo cual pude confirmar tras mi paso por dos de los Hoteles más conocidos de Nueva York, y también por el management y el servicio al cliente.

Mi diferentes experiencias en el extranjero que sean en Front Office, Duty, Housekeeping, F&B, Ventas o Eventos me han dado oportunidades de entender el buen funcionamiento de diferentes departamentos y de hoteles en su totalidad.

Experience

6 years and 7 months

  • Assistant Front Office Manager

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Front Office reception
    June 2018 - Now · 2 years and 2 months

  • Duty Manager

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Management
    February 2017 - June 2018 · 1 year and 5 months

  • Supervisor in Training

    Novotel New York Times Square - New York, NY, United States

    Housekeeping
    June 2016 - October 2016 · 5 months

    Novotel Times Square : •To ensure standards of cleanliness, hygiene and tidiness are maintained by supervising the daily cleaning of assigned areas, ensuring the upkeep of vacant rooms and maintaining an orderly storeroom and trollies •To ensure guest satisfaction is maintained by ensuring guest laundry is picked up and delivered on time, by ensuring lost properties are logged of and stored in a secure location, by actioning any maintenance requests and by resolving any guest problems. •To manage the inventory to ensure availability of stock and cost control •To prepare reports concerning room occupancy, payroll and department expenses and to coordinate with other departments. •Coordinate with Engineering, Security, Front Office, Sales & Marketing, Event, and F&B.

  • Guest Relations Manager & Front Office Manager in Training

    Sofitel New York - New York, NY, United States

    Front Office reception
    November 2015 - June 2016 · 8 months

    Sofitel New York : •Welcoming and farewelling all guests with care and attention , ensuring that all their needs and wants are met. Delivering outstanding customer care at all times, taking care of the well being of customers throughout their stay and contributing to customer loyalty •Maintaining profile and meeting all VIP guests on daily basis. Act as a bridge between the guests and the organization. •Ensuring all customer queries or requests are handled in a polite, efficient and courteous manner and guest’s expectations have been met throughout the stay. Anticipating and dealing with guest’s concerns or complaints, to include follow up in person, in writing or courtesy calls and updating customer files. •Improving Hotel Scores (+120 online reviews with my name mentioned), le Club enrollment (3 times top 20 of Accor worldwide) •Overseeing room upgrades in conjunction with the Housekeeping team to include guest amenities, special requests and the management of guest's personal profiles. Ensure all VIP room

  • F&B Manager in Training

    Hotel Almenara Sotogrande - Gibraltar

    F&B service
    June 2015 - August 2015 · 3 months

    Manage all F&B and day to day operations at Hotel Almenara**** within budgeted guidelines and to the highest standards. Comply with all health&safety; regulations, preserve excellent level of customer service, lead F&B team, coordinate with the Chef. Responsible of the Opening of a Pop-Up Gourmet Food Truck concept

  • Sales & Human Resources Manager

    Palagon Ventures - Vancouver, Canada

    Sales & Marketing
    February 2014 - August 2014 · 7 months

    Human Resources Manager at Palagon Ventures (real estate company) for the hiring process of new interns & marketing aspects to promote the company. Responsible for the sales/leases from A to Z. In charge of clients, organizing tours until the point of contract for signature Goal : >$5000, Result >$15000 per month

  • Event Promoter

    Citadines Apart´Hotel - Marseille, France

    Events
    March 2013 - June 2013 · 5 months

    Enterprise Mission at Citadines Appart’Hotel CapitaLand Group Creation of infrastructures and events to promote their new “Environmental and Green Policy”

  • Event & Marketing Manager

    Dassault Aviation - Kuala Lumpur, Malaysia

    Events
    January 2012 - June 2012 · 6 months

    Events Manager for Dassault Aviation, Rafale Malaysia project for DSA Military & Defense Airshow 2012. In charge of marketing (goodies, printed materials, press, TV, newspaper), booth creation and design, logistics, and publicity

  • Assistant F&B Manager

    Dassault Aviation - Kuala Lumpur, Malaysia

    F&B other
    September 2011 - December 2011 · 4 months

    Organizer of the Royal Malaysian Airforce dinner during LIMA Airshow 2011. In charge of lunch organization on the booth, catering, welcoming customers, management of hostesses and waiters, coordination with the kitchen.

Languages

3 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

Personal information

Nationalities

  • French

Date of birth

September 29th 1991

Skills

13 skills

  • Adaptability
  • Communication skills
  • Customer service oriented
  • Excellent social skills
  • Hardworking
  • Leadership
  • Multi tasking
  • Organisational skills
  • Passionate
  • People Oriented
  • Problem solving
  • Sales
  • Team worker
Connections
Rajmilan Poudel
Co-Founder at Hospitality Bridge
Sushil Kumar
Sales Manager Corporate at Hilton Hotels & Resorts
Pedro Lopes
Front Desk Supervisor at Sofia Barcelona Hotel
View 32 connections
Following
Other members
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Málaga, Spain
Simona Tomasso
Barcelona, Spain
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Barcelona, Spain
Erika Vigara
Barcelona, Spain
Siddharth Golani
Barcelona, Spain
View 229114 members
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