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I am a dedicated and reliable, precise and flexible person. I am always aiming to provide an excellent service and I am capable to deal with difficult guests always maintaining calmness and kindness.
Costa Crociere - Liguria, ItalyFront Office receptionMay 2018 - September 2018 · 5 months
The Hospitality Supervisor provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service and trains the Hospitality personnel acting as liaison between the Manager and the team.
Costa Crociere - Genoa, ItalyFront Office receptionJuly 2015 - May 2018 · 2 years and 11 months
The Hospitality Operator is the figure that is responsible for receiving and assisting our Guests at our ships’ reception desks. He or she is friendly and articulate, helpful and courteous. He or she collects any complaints or problems, and works to resolve them promptly. The Hospitality Operator has a strong passion for the customer and a marked propensity for teamwork. He or she is very adept at problem solving. He or she has an excellent knowledge of English (Fluent C1) and at least two other languages in addition to his or her mother tongue.
Medical center secretary
Analisi cliniche Dott.ssa Butera - Bagheria, ItalyFront Office receptionMay 2014 - December 2014 · 8 months
Liceo linguistico Ninni Cassarà - Sicily, ItalySeptember 2008 - July 2013
ItalianNative or fluent100%
- Night audit
- Problem Solving Skills
- Team leading
- Telephone operator