Dorotea Valenti

Dorotea Valenti

Hospitality Supervisor at Costa Crociere
Lives in Palermo, Italy
over 6 months ago

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I am a dedicated and reliable, precise and flexible person. I am always aiming to provide an excellent service and I am capable to deal with difficult guests always maintaining calmness and kindness.

Experience

  • Hospitality Supervisor

    Costa Crociere - Liguria, Italy

    Front Office reception
    May 2018 - September 2018 · 5 months

    The Hospitality Supervisor provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service and trains the Hospitality personnel acting as liaison between the Manager and the team.

  • Hospitality Operator

    Costa Crociere - Genoa, Italy

    Front Office reception
    July 2015 - May 2018 · 2 years and 11 months

    The Hospitality Operator is the figure that is responsible for receiving and assisting our Guests at our ships’ reception desks. He or she is friendly and articulate, helpful and courteous. He or she collects any complaints or problems, and works to resolve them promptly. The Hospitality Operator has a strong passion for the customer and a marked propensity for teamwork. He or she is very adept at problem solving. He or she has an excellent knowledge of English (Fluent C1) and at least two other languages in addition to his or her mother tongue.

  • Medical center secretary

    Analisi cliniche Dott.ssa Butera - Bagheria, Italy

    Front Office reception
    May 2014 - December 2014 · 8 months

Education

  • Diploma

    Liceo linguistico Ninni Cassarà - Sicily, Italy

    September 2008 - July 2013

Languages

  • Italian
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%
  • French
    Professional working
    60%
  • Portuguese
    Notions
    20%
  • German
    Notions
    20%

Skills

  • Night audit
  • Problem Solving Skills
  • Team leading
  • Teamwork
  • Telephone operator
Connections
Nanda Kumar
Guest Service Assosiative at Fortune group
Following
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