Douglas Ivida

Douglas Ivida

Waiter, Cashier, Barista at Grand Millennium Al Wahda Hotel
Lives in Abu Dhabi, United Arab Emirates

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About me

Productive, dynamic, passionate and ambitious, seeking a multi skilled staff member position in utilizing exceptional customer service and hospitality skills to maximize the satisfaction of guests and increase repute of given a company.


8 years and 11 months

  • Waiter, Cashier, Barista

    Grand Millennium Al Wahda Hotel - Abu Dhabi, United Arab Emirates

    F&B service
    February 2019 - Now · 11 months

     Living the Grand Millennium Hotel mission, vision, ambition and values.  Delivers highest quality service in exceeding guests expectations.  Upselling and identifying additional revenue opportunities. Supporting cost management procedures in the hotel.  Maintains safe and healthy work environment by following fire, life and safety standards at all times for self, colleagues and guests.  Develops self by attending all trainings provided in the department and the hotel  Handles and serves hot and alcoholic beverages.  Operates cash registers, macros and enthusiastically accepts payments from guests.

  • Cashier, Barista

    Apparel Group, Tim Hortons - Dubai, United Arab Emirates

    F&B service
    December 2015 - December 2018 · 3 years and 1 month

     Greet guests and accompany them to their tables.  Present menus and respond any questions regarding menu items.  Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods.  Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.  Updating signage and displays to attract customers.  Taking inventory and replenishing items in display cases, at tables, or behind the counter.  Accurately administer restaurant cashiering standards.

  • Barista

    Java Coffee House Africa, Nairobi - Nairobi, Kenya

    F&B service
    November 2013 - January 2015 · 1 year and 3 months

     Upselling slow moving food and beverages items.  Set up, stocked and maintained work areas.  Assisted in stocking ice, glassware and paper supplies.  Removed wastes from bar tables.  Maintained cleanliness of work areas.  Maintained clean and professional appearances at work.

  • Waiter

    AAA MITHAIWALLA Catering and confectionery restaurants - Nairobi, Kenya

    F&B other
    January 2009 - August 2012 · 3 years and 8 months


  • Bachelor of science hotel and restaurant management

    Jomo Kenyatta University of Agriculture and Technology - Nairobi, Kenya

    February 2009 - July 2013

    Second Class Hornours (Upper Division)

  • Paragon Hospitality Management Ltd - Nairobi, Kenya

    May 2007 - November 2007

    Food and beverage management

  • Professional Barista Training Course

    Java Africa Coffee House

    January 2007 - July 2011


1 language

  • English

    Native or fluent

Personal information


  • Kenyan


6 skills

  • Alcoholic Beverages
  • Cocktails, barista
  • Food and Beverage skill
  • Good customer service
  • Hospitality
  • Shift Incharge
Uchenna Johnson Ihenacho
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Seeking Job at Hotel and Hospitality
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
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