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Productive, dynamic, passionate and ambitious, seeking a multi skilled staff member position in utilizing exceptional customer service and hospitality skills to maximize the satisfaction of customers and increase repute of given a company.
Apparel Group, Tim Hortons - Dubai, United Arab EmiratesF&B serviceDecember 2015 - Now · 3 years and 1 month
Greet guests and accompany them to their tables. Present menus and respond any questions regarding menu items. Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods. Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality. Updating signage and displays to attract customers. Taking inventory and replenishing items in display cases, at tables, or behind the counter. Accurately administer restaurant cashiering standards.
Java Coffee House Africa, Nairobi - Nairobi, KenyaF&B serviceNovember 2013 - January 2015 · 1 year and 3 months
Upselling slow moving food and beverages items. Set up, stocked and maintained work areas. Assisted in stocking ice, glassware and paper supplies. Removed wastes from bar tables. Maintained cleanliness of work areas. Maintained clean and professional appearances at work.
AAA MITHAIWALLA Catering and confectionery restaurants - Nairobi, KenyaF&B otherJanuary 2009 - August 2012 · 3 years and 8 months
Paragon Hospitality Management Ltd - Nairobi, KenyaMay 2007 - November 2007
Food and beverage management
EnglishNative or fluent100%
- Food and Beverage skill
- Good customer service
- Shift Incharge