Douglas Ivida

Douglas Ivida

Waiter, Cashier, Barista at Grand Millennium Al Wahda Hotel
Lives in Abu Dhabi, United Arab Emirates

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About me

Productive, dynamic, passionate and ambitious, seeking a multi skilled staff member position in utilizing exceptional customer service and hospitality skills to maximize the satisfaction of guests and increase repute of given a company.

Experience

8 years and 11 months

  • Waiter, Cashier, Barista

    Grand Millennium Al Wahda Hotel - Abu Dhabi, United Arab Emirates

    F&B service
    February 2019 - Now · 11 months

     Living the Grand Millennium Hotel mission, vision, ambition and values.  Delivers highest quality service in exceeding guests expectations.  Upselling and identifying additional revenue opportunities. Supporting cost management procedures in the hotel.  Maintains safe and healthy work environment by following fire, life and safety standards at all times for self, colleagues and guests.  Develops self by attending all trainings provided in the department and the hotel  Handles and serves hot and alcoholic beverages.  Operates cash registers, macros and enthusiastically accepts payments from guests.

  • Cashier, Barista

    Apparel Group, Tim Hortons - Dubai, United Arab Emirates

    F&B service
    December 2015 - December 2018 · 3 years and 1 month

     Greet guests and accompany them to their tables.  Present menus and respond any questions regarding menu items.  Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods.  Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.  Updating signage and displays to attract customers.  Taking inventory and replenishing items in display cases, at tables, or behind the counter.  Accurately administer restaurant cashiering standards.

  • Barista

    Java Coffee House Africa, Nairobi - Nairobi, Kenya

    F&B service
    November 2013 - January 2015 · 1 year and 3 months

     Upselling slow moving food and beverages items.  Set up, stocked and maintained work areas.  Assisted in stocking ice, glassware and paper supplies.  Removed wastes from bar tables.  Maintained cleanliness of work areas.  Maintained clean and professional appearances at work.

  • Waiter

    AAA MITHAIWALLA Catering and confectionery restaurants - Nairobi, Kenya

    F&B other
    January 2009 - August 2012 · 3 years and 8 months

Education

  • Bachelor of science hotel and restaurant management

    Jomo Kenyatta University of Agriculture and Technology - Nairobi, Kenya

    February 2009 - July 2013

    Second Class Hornours (Upper Division)

  • Paragon Hospitality Management Ltd - Nairobi, Kenya

    May 2007 - November 2007

    Food and beverage management

  • Professional Barista Training Course

    Java Africa Coffee House

    January 2007 - July 2011

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Kenyan

Skills

6 skills

  • Alcoholic Beverages
  • Cocktails, barista
  • Food and Beverage skill
  • Good customer service
  • Hospitality
  • Shift Incharge
Connections
Uchenna Johnson Ihenacho
Steward/Assistant Chef at Danat Al Adla Restaurant and Kitchen
Ali Zafar Qureshi
Seeking Job at Hotel and Hospitality
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
View 8 connections
Following
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
The Royal Automobile Club
London, United Kingdom
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