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Productive, dynamic, passionate and ambitious, seeking a multi skilled staff member position in utilizing exceptional customer service and hospitality skills to maximize the satisfaction of guests and increase repute of given a company.
8 years and 11 months
Waiter, Cashier, Barista
Grand Millennium Al Wahda Hotel - Abu Dhabi, United Arab EmiratesF&B serviceFebruary 2019 - Now · 11 months
Living the Grand Millennium Hotel mission, vision, ambition and values. Delivers highest quality service in exceeding guests expectations. Upselling and identifying additional revenue opportunities. Supporting cost management procedures in the hotel. Maintains safe and healthy work environment by following fire, life and safety standards at all times for self, colleagues and guests. Develops self by attending all trainings provided in the department and the hotel Handles and serves hot and alcoholic beverages. Operates cash registers, macros and enthusiastically accepts payments from guests.
Apparel Group, Tim Hortons - Dubai, United Arab EmiratesF&B serviceDecember 2015 - December 2018 · 3 years and 1 month
Greet guests and accompany them to their tables. Present menus and respond any questions regarding menu items. Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods. Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality. Updating signage and displays to attract customers. Taking inventory and replenishing items in display cases, at tables, or behind the counter. Accurately administer restaurant cashiering standards.
Java Coffee House Africa, Nairobi - Nairobi, KenyaF&B serviceNovember 2013 - January 2015 · 1 year and 3 months
Upselling slow moving food and beverages items. Set up, stocked and maintained work areas. Assisted in stocking ice, glassware and paper supplies. Removed wastes from bar tables. Maintained cleanliness of work areas. Maintained clean and professional appearances at work.
AAA MITHAIWALLA Catering and confectionery restaurants - Nairobi, KenyaF&B otherJanuary 2009 - August 2012 · 3 years and 8 months
Bachelor of science hotel and restaurant management
Jomo Kenyatta University of Agriculture and Technology - Nairobi, KenyaFebruary 2009 - July 2013
Second Class Hornours (Upper Division)
Paragon Hospitality Management Ltd - Nairobi, KenyaMay 2007 - November 2007
Food and beverage management
Professional Barista Training Course
Java Africa Coffee HouseJanuary 2007 - July 2011
Native or fluent
- Alcoholic Beverages
- Cocktails, barista
- Food and Beverage skill
- Good customer service
- Shift Incharge