Dulce Guillen

Dulce Guillen

Student from Florida International University - Chaplin School of Hospitality and Tourism Management
Lives in Miami, FL, United States
over 6 months ago

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I have over 15+ years of experience working in the travel industry, mainly with cruise lines. My previous experience was with Celebrity Cruises as a CVP agent, helping guests plan their perfect cruise vacation by giving them personalized attention. Over the years I have learned that knowledge is key.
Previously, I was Group Service Agent with Carnival Cruise Lines and Norwegian Cruise Lines.
I will be receiving my B.S. in Hospitality Management at Florida International University. I want to pursue Management Positions in Human Resources, Event Planning, Hotel.

Experience

  • CVP

    Celebrity Cruises - Weston, FL, United States

    Customer Service
    June 2014 - April 2018 ยท 3 years and 11 months

    Give personalized service to existing reservations. Provide extensive cruise planning knowledge for any destination our ships sail to. Personal guidance in choosing the cruise that's right for the guest. Provide guests information on various onboard services including dining, spa treatments and entertainment. Exciting packages including cruise tours and shore excursions. Provide truly memorable and personalized booking experience.

Education

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%

Skills

  • Cultural tourism
  • Event Management
  • Good leadership skills
  • Great customer service
  • Hospitality trends
  • Strong hospitality
Connections
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Following
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Miami, FL, United States
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