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I have over 15+ years of experience working in the travel industry, mainly with cruise lines. My previous experience was with Celebrity Cruises as a CVP agent, helping guests plan their perfect cruise vacation by giving them personalized attention. Over the years I have learned that knowledge is key.
Previously, I was Group Service Agent with Carnival Cruise Lines and Norwegian Cruise Lines.
I will be receiving my B.S. in Hospitality Management at Florida International University. I want to pursue Management Positions in Human Resources, Event Planning, Hotel.
Celebrity Cruises - Weston, FL, United StatesCustomer ServiceJune 2014 - April 2018 · 3 years and 11 months
Give personalized service to existing reservations. Provide extensive cruise planning knowledge for any destination our ships sail to. Personal guidance in choosing the cruise that's right for the guest. Provide guests information on various onboard services including dining, spa treatments and entertainment. Exciting packages including cruise tours and shore excursions. Provide truly memorable and personalized booking experience.
Bachelors in Hospitality Management
Florida International University - Chaplin School of Hospitality and Tourism Management [ HSD ] - Miami, FL, United StatesAugust 2016 - Now
EnglishNative or fluent100%
- Cultural tourism
- Event Management
- Good leadership skills
- Great customer service
- Hospitality trends
- Strong hospitality