Duygu Gokalp

Revenue Management at Shangri-La Bosphorus, Istanbul
Lives in Istanbul, Turkey
over 6 months ago

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  • Revenue Management

    Shangri-La Bosphorus, Istanbul - Istanbul, Turkey

    Revenue Management
    October 2015 - Now · 3 years and 2 months

    Champion of the revenue maximization initiatives in rooms and banqueting and create the Revenue Management process in the hotel. Lead cross functional decision making of all revenue generating departments including Sales & Marketing, Rooms, Events Management, Weddings, Spa and Food & Beverage departments. Responsible for competitive intelligence and facilitate strategic competitive practices through scientific decision support tools. Develop online marketing campaigns and ensure that channels and content are in line with the Corporate eBusiness objectives and distribution guidelines. Responsibilities: Setting up Rate Structure, Budgeting and Forecasting, setting up selling strategy for Transient & Grp Business, Inventory Management, Yield Management,Hotel Profitability and Maximizing Revenue Opportunities, Online Marketing.

  • Director of Customer Sales (Reservations & Distribution)

    Shangri-La Hotel management - Istanbul, Turkey

    Sales & Marketing
    January 2013 - October 2015 · 2 years and 10 months

    Monitoring day to day operations of the reservations office in addition to maintaining the rate and availability in order to achieve maximum Room Sales with the optimised ADR thus achieve highest RevPar. Utilising Opera, IDeaS and the other systems such as the Channel Managers. Responsible for the set up of the OperaPMS and IDEAS system in the property.

  • Revenue & Reservations Manager

    The Ritz-Carlton Istanbul - Istanbul, Turkey

    Sales & Marketing
    May 2011 - January 2013 · 1 year and 9 months



  • English
    Native or fluent
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